Pros: Pricing seemed reasonable and I was able to drop the car off at a different location.
Cons: Felt like I was being upsold quite a bit. Somewhat annoying.
The car was supposed to be able to play my music via bluetooth and from the usb docking station. I took time to set everything up prior to leaving. Could only get the phone calls to work, was never able to get the audio to work. I wouldn't normally care but I was listening to a book that I was hoping would help pass the time driving.
Nov 7 2016
Easy, fast pick-up, and drop-off
Pros: The customer service was efficient and friendly at pick-up and drop-off and they were conveniently located at the airport!
Cons: Nothing-everything was great!
Jan 30 2017
Hertz was Great -
Pros: No wait at the Hertz counter. Friendly and efficient rep. The only problem was that they didn't have any record of my reservation thru Kayak. Not sure who's side the glitch was on and thankfully I had a copy of my reservation on hand. They didn't miss a beat, gave me exactly what I'd been promised. I would give them 5 stars if they had my reservation, would not have been happy if they didn't have a car for me as it's a smaller market.
Cons: Didn't have a record of my reservation, otherwise a 5 star experience.
Mar 19 2017
Pros: Reserved a small car. Ended up with small SUV. Nice
Apr 25 2017
BEST DEAL EVER!!
Pros: I got my rental for $12/day, which was great..and then when I arrived to pick up my car from Hertz I also received a FREE UPGRADE! So I ended up with a full-size car for $12/day.
The service I received at Hertz was professional and friendly. All in all, one of my best rental car experiences from start to finish!
Cons: There was nothing I didn't like!
Feb 9 2017
Great Service at a Great Price
May 15 2017
Really An Excellent Rental Experience
Pros: This was my first time renting from this Hertz location. The staff were friendly and responsive. The car was clean and ready. The customer service rep explained everything and told me how to return the car on a Sunday. (Hopefully I did it correctly! :-)) I'd definitely rent from this location again.
Cons: Nothing comes to mind in relation to needing improvement (not liking).
May 26 2017
ABSOLUTE FUCKING GARBAGE.
Pros: Not a damn thing.
Cons: Herz declined to tell me that because i am under 25, i MUST have a credit card to rent from them. Since i do not have a credit card, they cancelled my rental and refused to refund the money i prepaid for the rental. I will NEVER rent from them again.
Jul 17 2017
Pros: They changed the car when the original car was having very very stained seats.
Cons: 1. The original car had all seats very very stained. How can they think of offering such a car.
2. The new car was good from inside but exterior was full of scratches all around the car and lots of chips went off the front of the car.
Jan 27 2018
Worst experience ever
Pros: The people in the road side assistance are wanderful.
Cons: I rented an economy car, they gave compact one. It had an issue with alignment. And they replace it for me, the gave me a car without remote control or croess control. I didn’t really think they make such cars :(
The lady took more money for the rental even thought I paid everything online. Her excuse was, I didn’t pay all taxes. How is that even possible?? The transaction clearly shows I paid taxes and I should her the email. But it didn’t change anything.
I am actually considering canceling all my future reservation with them. It’s not worth it.
Cons: The car was the worst I've rented in years. Very uncomfortable and couldn't adjust seats. A/C was mediocre. Car had big burn in seat and smelled strongly of disinfectant. Also, didn't tell me that I could only extend my previous car certain # of times plus the $10 admin fee per day of extension, so had to drive 40 miles 1-way to turn in my decent car and pick up this disaster.
Sep 8 2016
Best Price but nothing fancy
Pros: Very affordable. Easy to book. Fast check in and drop off. Very friendly staff (Avis counter). Didn't pressure me on add-ons. Found someone's beef jerky bag between the seats. Still had some left so bonus for me.
Cons: Had to check in at Avis counter but no big deal. Car was a little older but drove fine and hey, I was looking for the cheapest deal around.
Jul 31 2017
Great Corolla in Bloomington
Pros: Clean, spacious
Sep 25 2017
Parking Lot Employee Needs Further Training
Pros: It's a small, regional airport, so there was no line when checking in and returning.
About 15 minutes after returning the vehicle, I realized that I had left a jacket in the back seat of the car. The employee was able to give me a special remote (no key attached) in order to go back to the vehicle to get it out of the car.
Responsive to my needs - see the what I didn't like summary.
Cons: I was told the car was in a particular spot in the parking lot; however, after searching around, I ended up finding the car still parked in the "return" area. The car still had some trash in it from the previous renter, which I had to clean up. Upon starting the vehicle, I found that the gas tank was at 3/8 of a tank only, but the tank should have been full. I had to go back into the airport to the Budget (Avis) counter where the employee walked outside with me and directed another employee (a young man working in the parking lot area) to follow me to a gas station so he could fill the tank for me. The counter employee commented that someone was not doing their job and it shouldn't be that hard. Obviously, the car had not been "processed" properly upon being returned from the previous renter, which cost me about 30 extra minutes. Luckily, there were no mechanical issues with the car - I had no further problems.