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Normal car rental reviews and directory
Hertz
Hertz reviews
Car rental locations
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Hertz
Locations in Normal
1605 Morissey Ste 104
+1 309 665 0569
2933 East Empire St
+1 309 663 5201
3201 Cira Drive Ste 114
+1 309 663 5201
- 8.2
- 8.4
- 8.2
- 8.0
- 8.0
Recent reviews
8.4 Excellent
Sep 20 2016
Good experience
Pros: Pricing seemed reasonable and I was able to drop the car off at a different location.
Cons: Felt like I was being upsold quite a bit. Somewhat annoying.
The car was supposed to be able to play my music via bluetooth and from the usb docking station. I took time to set everything up prior to leaving. Could only get the phone calls to work, was never able to get the audio to work. I wouldn't normally care but I was listening to a book that I was hoping would help pass the time driving.
10.0 Excellent
Nov 7 2016
Easy, fast pick-up, and drop-off
Pros: The customer service was efficient and friendly at pick-up and drop-off and they were conveniently located at the airport!
Cons: Nothing-everything was great!
8.0 Good
Jan 30 2017
Hertz was Great -
Pros: No wait at the Hertz counter. Friendly and efficient rep. The only problem was that they didn't have any record of my reservation thru Kayak. Not sure who's side the glitch was on and thankfully I had a copy of my reservation on hand. They didn't miss a beat, gave me exactly what I'd been promised. I would give them 5 stars if they had my reservation, would not have been happy if they didn't have a car for me as it's a smaller market.
Cons: Didn't have a record of my reservation, otherwise a 5 star experience.
10.0 Excellent
Mar 19 2017
Pros: Reserved a small car. Ended up with small SUV. Nice
10.0 Excellent
Apr 25 2017
BEST DEAL EVER!!
Pros: I got my rental for $12/day, which was great..and then when I arrived to pick up my car from Hertz I also received a FREE UPGRADE! So I ended up with a full-size car for $12/day.
The service I received at Hertz was professional and friendly. All in all, one of my best rental car experiences from start to finish!
Cons: There was nothing I didn't like!
10.0 Excellent
Feb 9 2017
Great Service at a Great Price
Pros: Everything
Cons: Nothing
10.0 Excellent
May 15 2017
Really An Excellent Rental Experience
Pros: This was my first time renting from this Hertz location. The staff were friendly and responsive. The car was clean and ready. The customer service rep explained everything and told me how to return the car on a Sunday. (Hopefully I did it correctly! :-)) I'd definitely rent from this location again.
Cons: Nothing comes to mind in relation to needing improvement (not liking).
2.0 Poor
May 26 2017
ABSOLUTE FUCKING GARBAGE.
Pros: Not a damn thing.
Cons: Herz declined to tell me that because i am under 25, i MUST have a credit card to rent from them. Since i do not have a credit card, they cancelled my rental and refused to refund the money i prepaid for the rental. I will NEVER rent from them again.
5.2 Okay
Jul 17 2017
Pros: They changed the car when the original car was having very very stained seats.
Cons: 1. The original car had all seats very very stained. How can they think of offering such a car.
2. The new car was good from inside but exterior was full of scratches all around the car and lots of chips went off the front of the car.
Budget
Budget reviews
Car rental locations
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Budget
Locations in Normal
3201 Cira Drive Suite 117
+1 309 661 8029
- 7.3
- 6.7
- 7.3
- 7.3
- 7.3
Recent reviews
8.0 Good
Jun 24 2016
Pros: Bloominton had great service.
4.0 Mediocre
Jul 4 2016
Pros: People at counter were nice.
Cons: The car was the worst I've rented in years. Very uncomfortable and couldn't adjust seats. A/C was mediocre. Car had big burn in seat and smelled strongly of disinfectant. Also, didn't tell me that I could only extend my previous car certain # of times plus the $10 admin fee per day of extension, so had to drive 40 miles 1-way to turn in my decent car and pick up this disaster.
9.6 Excellent
Sep 8 2016
Best Price but nothing fancy
Pros: Very affordable. Easy to book. Fast check in and drop off. Very friendly staff (Avis counter). Didn't pressure me on add-ons. Found someone's beef jerky bag between the seats. Still had some left so bonus for me.
Cons: Had to check in at Avis counter but no big deal. Car was a little older but drove fine and hey, I was looking for the cheapest deal around.
Enterprise
Enterprise reviews
Car rental locations
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Enterprise
Locations in Normal
1206 South Veterans Parkway
+1 309 664 0100
301 Veterans Pkwy
+1 309 665 2000
- 10.0
- 10.0
- 10.0
- 10.0
- 10.0
Recent reviews
10.0 Excellent
Aug 14 2016
No full sized cars available
Pros: Got upgraded to a van for 2 weeks! This is exactly what we needed anyway. So grateful!
Car rental locations
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Alamo
Locations in Normal
3201 Cira Dr
3096618500
Car rental locations
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Avis
Locations in Normal
3201 Cira Drive, Suite 115
+1 309 664 0781
Car rental locations
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National
Locations in Normal
3201 Cira Dr
+1 309 661 8500
Car rental locations
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Sunnycars
Locations in Normal
3201 Cira Drive
13 travelers who rented a car in Normal gave the car agency they used an average rating of 8.1