Reviews for Hertz in Paris
- All reviews 100%
Oct 20 2016
Pros: The directions on the website left me at the wrong place. When I phone in they were unable to help. After three calls they stopped answering. It took me two hours scouring a five block radius to find that it was at the train station. How easy was that? Why did no one at the customer service desk know to simply tell me??!
Sep 30 2016
Pros: No hidden fees
Sep 19 2016
Good car, not great customer service
Pros: Car was clean and in good condition.
Cons: It wasn't clear at pick up or drop off how much money I would be charged. I had to look at my bank statement to find out how much I was charged.
Sep 9 2016
Very disappointed in Hertz
Pros: The car worked and did not break down.
Cons: Pick up was terribly slow. We waited almost a half hour before we were even able to get to the counter. Then had to walk to a different location to pick up the car. On getting to the garage, the car they offered us had not even been cleaned and was filthy on both the outside and the inside. We then had to wait another half hour before they gave us another car. Even though my invoice and bill were all in EUR, when I got my finall bill I noticed that, without my authorization, they had charged me in USD and charged me an extortionate conversion rate for the privilege. I used to have a high perception of Hertz but these sleazy tactics (which only amount to a couple of $ for them) make me want to put them into the same bucket as other sleazy operators such as Ryanair.