Cons: After arranging for the rental several days in advance and prepaying, I arrived to pick up my rental only to find that they did not have a car available for me. Instead I was offered my pick of dirty vehicles that had not been cleaned or refilled. Ended up going to Hertz and spending more money to rent a car spur of the moment but at least they had cars.
Oct 13 2016
The guy at the counter when I picked it up was ver
Pros: The guy at the counter when I picked it up was very courteous, helpful
Cons: The walk between the parking lot and the airport was a little far, but not a major problem. It is hard to come up with something that I did not like.
Oct 17 2016
Great customer service!
Pros: I was 3 hours late to pick up my rental, but the employee just said: no problem, lets work this out. I ended getting a car and I was out in 5 minutes.
Cons: Just one employee.
Nov 18 2016
Great car with Seamless pickup and drop off
Pros: It took maybe 3 minutes to do paperwork for the car and I was in the car and on my way in less than 10 minutes for the whole process. I paid for 1/2 tank of gas (great option over full tank that used to be standard) I used only about 1/4 tank of gas but the convenience of paying 1/2 tank up front was well worth it since I was returning at Ohare airport and am not familiar with that area. Returning was a breeze and I was on my way in only about 1 minute. Price for this one way rental is what convinced me initially to go with Alamo and my previous good experience with the company and their friendly, competent staff - always- was the clincher. Additionally, the shuttle driver was great!
Cons: What's not to like - everything was perfect! Only one suggestion have person checking in the car confirm keys are on the vehicle and note that on the receipt. I double checked to be sure the keys were in the car when I left it but still second guessed myself several times on the way to the airport on the shuttle - what if some malicious person took them leaving me responsible?
Dec 18 2016
Pros: The woman at the counter in south bend was friendly and professional. The price was reasonable.
Cons: There was no washer fluid, and it wa difficult to get the screen clean and was dangerous. The car rattled.
Dec 19 2016
Great Deal, Great Experience
Pros: Super efficient pickup and drop off, best deal we've ever found for the South Bend airport to Chicago O'Hare airport route, gas was very affordable, and they easily reimbursed us for the I-Pass when it didn't work.
Cons: The I-Pass we paid for was invalid, but they reimbursed us at drop off so everything was resolved.
Dec 22 2016
Pros: Needed to rent in one state and drop in another. Alamo was very convenient and accomodating
Cons: Car had an odor of smoke when I picked it up so previous renter must have been a smoker
Feb 4 2017
very helpful staff!
Pros: The woman at the counter in South Bend was great! Loved that she offered me a bottle of water for the road - great touch!
Cons: The car didn't have a CD player - really wish there was a way for that to be indicated in advance. Also the car itself was pretty uncomfortable, hard to maneuver the seats but for the price and short drive it got the job done. The address listed for the Alamo pickup was wrong, it should be more specific in the rental info. Had to ask at another place before finding out about going into the airport. And then still had to get from rental counter to where the car was located. Please put that info in rental stuff up front so people can know that in advance!
Feb 8 2017
Pros: Friendly customer service agents.
Cons: Too many hidden fees. Just use bottom line pricing when quoting costs.
Mar 20 2017
Pros: Price. Bringing the car to the front. Quality of car.
Amazing stability and luxury vehicle for the money!
Pros: The ease of pickup and rental was unexpected but VERY welcome. I shopped around with discounts I was eligible for via my credit cards, but NOTHING beat the price and upgrade options from Kayak.com.
Cons: No pick-up service at the airport?
May 8 2017
Upset but then not upset
Pros: I spoke to a representative from Hertz named Tivie. Although I was upset that I could not get a refund I was pleased that I was able to switch my reservation to another Hertz location. I got a beautiful car and had a wonderful weekend in the end. I wasn't even too upset about having to pay almost twice as much for the rental. Exceptional service on the phone and with the Hertz employees at the Mishawaka, Indiana location.
Cons: I was very upset that I had misread the information online and got all the way to the airport to pick up my rental and was told they would not take my debit card. I left there feeling deflated and very upset.
May 16 2017
Hertz: "Call Expedia" Expedia: "Call Hertz"
Cons: I booked my reservation at the wrong airport, which is on me, but I called immediately to cancel. Hertz said to call Expedia. Expedia said to call Hertz. Opened a twitter conversation. Hertz said it was canceled. Card got charged for the full amount. Hertz says it takes 14 days to refund prepaid reservations.
May 16 2017
Pros: The entire process was EZ
Jul 13 2016
1st experience was good
Pros: This was my first rental from Hertz. So far so good
Jul 14 2016
Pros: much closer than the airport
Cons: waited much to long for a simple return, and finally was told if I didn't require a receipt, just leave the keys, which made me very nervous, but I needed to go, so I did.i was concerned about hertz claiming damage later and I wouldn't be there to dispute. I did take pictures for my protection, but shouldn't have needed to.
Feb 18 2017
Pros: The car was clean with a full tank of gas.
Cons: The person working at the desk was unpleasant. When I called to extend my rental, I was put on hold for 23 minutes.
Mar 15 2017
Everything was good beginning to end
Pros: pickup and drop off good. car was great for price. staff was helpful
Pros: I told you what I liked in the previous box that asked for input.
Cons: Nothing more than the having to pay on site and the deposit.
Mar 17 2017
Higher price then quoted!
Pros: They were really nice
Cons: Quoted price was not honored. The base weekly rate was quoted was $148.71, charged weekly rate was 184. When I pointed it out the manager said third party web sites are always quoting the rates wrong.
Never going to rent again from Enterprise either in person or through a third party website!!!
Mar 21 2017
Pros: I was in town for my mother's brain surgery. The rental process was fast, easy, and the representative went above and beyond. He even asked how my mother was when I returned the car. I will be renting here again.