Cons: When I arrived to pick up the car, they had given away the last child seat, despite my having reserved one. This put me in a lurch as it was late and the other agencies didn't have child seats available, yet I couldn't leave the airport with my 2 year old son without one. We had to have a family member drive 1 hour in either direction nearing midnight to pick us up.
Sep 6 2016
Pros: Was upgraded for free to a small SUV :)
Aug 24 2016
ok, it could improve
Pros: quick pick up
Cons: it took me a while to arrive and then they told me they could have picked me up.
it was not clear where I had to return the car.
Pros: This was my first rental from Hertz. So far so good
Jul 14 2016
Pros: much closer than the airport
Cons: waited much to long for a simple return, and finally was told if I didn't require a receipt, just leave the keys, which made me very nervous, but I needed to go, so I did.i was concerned about hertz claiming damage later and I wouldn't be there to dispute. I did take pictures for my protection, but shouldn't have needed to.