Pros: SUPER value, especially as compared with rates on St. John. Renting on St. Thomas and paying the $50 round trip on the ferry is DEFINITELY the way to go.
I rented at the office in Charlotte Amalie, which is located outside of the airport, and the cost was a lot lower. Despite what the website said, they allowed me to return it to the airport for no extra cost.
Staff was extremely friendly and helpful.
Cons: St. John's roads are insanely steep and curvy. Transmission was not in great shape, and the car really strained, sometimes coming to near stops on steep inclines, even in low gear. Given my experience, I'd opt for a Jeep type next time.
Jan 6 2016
Cons: When we arrived at the airport, A bit apprehensive having never been anywhere that requires driving on the left side, our 4 door Jeep was not available. The clerk did not seem too concerned with this. She was checking her watch the entire time as if we were keeping her from something else much more important. She gave us a beat up Toyota Camry. No SUV's available. I am 6'6" tall which made it a tight, uncomfortable, fit. It was dirty & smelly. I mean REALLY smelly. We had to postpone our plans for our day in order to wait around for the car to be swapped "IF", as she put it, a Jeep becomes available. Not a great start to a vacation.
Jan 28 2016
Pros: The agent was very helpful
the price was affordable
Feb 2 2016
Budget in St Thomas
Pros: The location was actually in town, and not at the airport, This suited us much better as we were staying on a boat in a marine nearby.
Feb 14 2016
Didn't have car we reserved!
Cons: They didn't have the car we reserved. It forced us to upgrade to a more expensive vehicle and pay more than we planned. If we wanted the car we reserved we would have had to sit and wait for one to be returned and cleaned before they could give it to us. This is not acceptable.
Feb 23 2016
Pros: We found two roaches in the car. Tires in the car were worn out as well.
Mar 6 2016
Good car but pickup a hassle.
Pros: New car, Toyota Yaris, handled well on mountainous roads of St. Thomas. Good on gas.
Cons: The car I booked at STT (ST. Thomas USVI airport) with Budget actually turned out to be an off-site nearby and NO shuttle to get there. Had to pay $15 for a short cab ride AS THERE IS NO COURTESY SHUTTLE. Advertised rate for airport was misleading. A true airport Budget vehicle was charging $60 more than our Budget booked rate for STT ON KAYAK.
Aug 4 2016
Car described on website not available
Cons: Car described was not available and kayak price was not honered.
Jul 5 2016
Cons: I had to stop to get the tire checked.
Aug 21 2016
Didn't get what I reserved...
Cons: I reserved a 4-door, 5 passenger Jeep Wrangler online but when I got to the Budget counter, they said I reserved a 2 door 4 passenger Jeep. Cost me an extra $140 for the vehicle I had rented. Not real happy with the old bait and switch. Service was super slow, but we understand about island time.
Pros: Staff were friendly and helpful! Would rent from the again
Cons: Will rent from them again, great service !
Nov 23 2015
Pros: Schedules change, sometimes on short notice. The manager waived the 24-hour extension charge of $100. Outstanding.
Cons: The roads are rough there, the cars have lots of dents and dings and scraped fenders from the speed bumps (actually, they are small mountains) and potholes (actually they are small lakes). The additional fees imposed at St. Thomas are pretty high and not reflected in the price you see online.
Nov 28 2015
Pros: Always friendly service
Cons: My car lock clicker didn't work - annoying
Dec 9 2015
Pros: REASONABLY PRICED & ALLOWED TO TAKE CAR TO ST JOHN
Cons: There was only one reservation agent and she was doing lots of multitasking and did not provide the best directions. When I returned the vehicle, she was still there and carried on a long phone conversation and failed to properly check me in... I r'cd no receipt.
Jan 3 2016
Pros: The Dodge van was very GOOD just what we needed. Clean vehicle. The location very close to airport and shuttle service to departures was good. Staff were professional. For busy period between Christmas & New years it was good experience, Suggestions in the negative list
Cons: They close at 6:00 pm . Not in airport arrival area like other major brands. American Air flight arrived after midnight. Had to take taxi to hotel which was = 1 day rental. Called from Philly airport to notify $rental of late arrival but van stilled needed; the staff stated over committed on van rental & come next afternoon/ not morning. $ rental insisted filling with premium fuel. A/C needed to be charged as the a/c system operated not as cold as it should be. slight issue.
Jan 11 2016
Not as bad as we thought
Pros: We rented a 4 door Jeep. It was in fantastic condition (only 600 miles on it). The Jeep did well over the week - we even brought it over to St John on the car ferry and no problems. Drop off was great - very easy and quick.
My sister also rented a "new" Jeep from them but the tire was low when they got it. Dollar assured them, it just needed air once and would otherwise be fine. They spent every other day getting air in that same tire. Luckily nothing major happened, but it was a total nuisance to have to get air 6 times in 10 days.
Cons: Slow service picking up the car. They try to upsell you consistently by threatening that if anything happens to the car you will be charged for all the days it is out of commission, the $250 cleaning fee for excess sand, etc.
They are offsite so you have to take a shuttle to the location. Not s huge deal unless like us you are lugging lots of bags and kids.
Prices are pretty standard in St Thomas and St John.
Jan 31 2016
Pros: Return was EASYand without problems
Cons: Car, especially outside was dirty.. Windshield was filthy and had no washer fluid. Otherwise OK
Cons: Pick up in the morning is horrible. I had to wait 40 minutes for the shuttle. When I was renting I heard another customer saying he waited 45 min for the shuttle.
Another thing is that they never have your car ready. Yo always have to wait for the car to be cleaned.
Dec 3 2015
Pros: Thrifty has better rates than others at St Thomas. Offers the same range of cars as others. Shuttle from the rental to the airport was fast and easy.
Cons: The pickup from the airport was unmarked and confusing. The car pick up gets busy when several flights arrive around the same time. The car itself is clean but pretty dinged up. Overall an ok experience.
Dec 3 2015
Cons: Thrifty was out of vans and had to send me to a local company that was a junk van. Van very unsafe to drive and had very bald tires. They were worn all the way down to warning gap on them. Not good to drive on with the wet roads on the very steep hills.
Jan 5 2016
Pros: SERVICE IN TRANSPORTATION BETWEEN RENTAL LOCATION AND AIRPORT
Cons: CAR WAS VISIBLY BANGED UP ON ALL FOUR SIDES. THE FRONT CAR SHELL WAS LOOSE FROM THE MAIN STRUCTURE OF THE CAR. ALL THIS WAS NOTED BY US ON THE RENTAL FORM, BUT UPON RETURNING THE CAR, I CAME UNDER PRESSURE THAT ALL THIS WAS DAMAGE CAUSED BY ME.
I ALSO DID NOT LIKE THE "LOSS OF USE" CLAUSE IN THE RENTAL CONTRACT IN THAT IT IS AN OPEN INVITATION FOR CORRUPTING THE RENTAL SYSTEM
Cons: Selection of cars was not accurately listed on kayak. For ex. We requested a mustang and got a VW. We loved the VW anyways, but other Kayak customers may want to know ahead of time. That's the only negative thing I could think of.