Reviews for Dollar in Saint Thomas Island
- All reviews 100%
Based on 28 reviews
Mar 2 2017
Pros: The attendant was helpful and patient! We had a million questions and she answered them all!! She also recommended two great local restaurants that were delicious! I truly appreciated the complementary airport shuttle after we dropped the rental off. I will definitely be renting from here again!!
Feb 14 2017
Pros: The staff was courteous all the time.
Cons: The office is outside the airport.
Feb 13 2017
Pros: The customer service of the front Desk there was awesome.
Jan 25 2017
Pros: Customer agent was pleasant.
Cons: Over $100+ was added to the online charge for "added fees" while at the counter. Also , $57 was deducted from my account for "insurance" that they said they knew nothing about but refused to refund.
Jan 10 2017
It was Horrible!!
Pros: By far THEEEE WORST customer service rep in the entire world is that lady with the natural hair with blonde color Serena at Thrifty Car Rental in St. Thomas VI. She's extremely rude, snobbish and disrespectful. My rental that I got from them broke down late last night repetitively. I was lucky enough to get it down to Thrifty last night where I parked it at the side of the road. I didn't turn in the keys or anything because my plan was to get there early this morning to explain to them why I needed a new vehicle and I wasn't due to turn in the vehicle until Monday. When I got there the car was moved and all my personal belongings (except the liquor that I had in the trunk of course) was in the dumpster. She told me that they closed the contract and that they need to verify that something is indeed wrong with the car and then she'll "assess" weather or not they'll give me a replacement vehicle. "LIKE WHAT!?!? Then she went on to tell me how no other person that had that vehicle prior to me had any issues and then insinuated that it was my fault that thier car would cut out whenever I put it in drive. Long story short the mechanics took it for a test ride and indeed the vehicle cut out on them twice and they made her aware of it. She then acted like nothing that I mentioned above happened until I said it's really unprofessional the way you spoke to me and insinuated that I was the reason that the car broke down when your mechanics just informed you that I wasn't. Her response was "The past is the past" huh???????? I said Ms. You were extremely rude to me ..She then buts in and said "I wasn't Rude I was direct" I then showed her how she basically accused me of damaging the car and she said that she didn't when everyone in the building clearly told her that she did. I then asked for her superior...she gave a business card to the cordless phone that she had in her hand!! Then when I called her out on that and after about 2 hours of my day being wasted she then tells me company policy is that she doesn't have to rent me a vehicle and that I should go to Another rental company. At this point I'm in flames and trying extremely hard not to get disrespectful. I found out from the other employees who her bosses were and made a complaint and Got another car from budget effortlessly. But I KNOW that I'm not the only person that experienced this woman's rudeness. She was extremely rude and she represents what's wrong with customer service in this territory! Share this stat, tag her boss, you could even tag her in it to bring awareness to the horrible customer service at Thrifty Car Rental in St. Thomas VI! This was utterly ridiculous!!
Jan 9 2017
Cons: I would never rent from Dollar in St Thomas again. I was unaware that the rental was offset. We waited 1/2 hr for the shuttle van and finally called. They were waiting for our call. We didn't even know the rental was offset until we go to the airport.
Jan 7 2017
Cons: Dollar does not accept the insurance we were sold when we reserved the car and only offered us 2 costly and poor choices for insurance.
Dec 31 2016
Place closes at 6 pm and do not wait for delayed f
Pros: Absolutely nothing
Cons: They cancelled our reservation because we could not make it by 6 pm due to flight delay. Very unreliable. Next day when I call them they say my reservation is gone and they cannot do anything. Worst service ever, rude front desk and very unsatisfied
Dec 12 2016
Great service for an economical price
Pros: I loved the warm and welcoming staff. They were very professional and courteous.
Dec 11 2016
Watch out for St Thomas Dollar/Thrifty Rental
Cons: Reservation that we made on Kayak before we flew down to St Thomas was not kept by Dollar. When we arrived in St Thomas, we called them and they claimed there were no cars available. We called again and they said they had a car available. Only problem it was for 5X what we reserved a car on Kayak for. We went back on Kayak in the airport and found that Thrifty had an intermediate/full size car available. We reserved this car and called Thrifty. The woman on the other end said we had to wait 2 hours for this reservation to process. We asked her if she had anything available now and she said she had a full size. We reserved it knowing it was double our initial reservation from Kayak but needed something for the week. When we arrived at Thrifty, we noticed Thrifty and Dollar Rental Car are the same place, same company. There were 20 cars out back and there was one woman behind the front desk that had on a Dollar/Thrifty company shirt. You can do the math. After the trip when we returned home, we noticed on our credit card statement that they overcharged us from what they told us.
Dec 11 2016
Pros: Value, process in/out, dependable vehicle
Cons: Tires semi worn
Dec 5 2016
Small time operation
Pros: Had a problem with our car and they replaced it without question.
Cons: They only had one person behind the counter with several people waiting. Getting our car took awhile. When we had problems with our car, we had to return it across the island for a replacement. Not sure the small savings was worth the time we wasted returning the car with problems.
Nov 7 2016
Pick up and drop off left a lot to be desired
Pros: Toyota Corolla was a good value and had low miles.
Cons: after Arrival at St Thomas airport it took 40 minutes for pick up. On the return, we waited 30 minutes in a bus with broken air conditioning. The driver made sure his fan was on so he could be cooler
Oct 4 2016
Don't EVER rent from here.
Pros: There was honestly nothing to like. From the rude staff, to being lied to about wait times, the entire experience was horrible.
Cons: I only rented from Dollar because it was a few dollars cheaper than the others. The Dollar office in St. Croix is not at the airport itself but is very close, and they offer a shuttle, so I figured no big deal. Boy was I wrong! I called and asked for the shuttle, at which time I was told I shuttle would arrive in "10-12 minutes". Sounded reasonable enough, so I waited. Long story short, after communicating with them three more times and more lies about wait times, the shuttle arrived after about an hour of waiting. I get to the office and explain that waiting for an hour for the shuttle was unacceptable after being told my wait would only be 10 minutes, and that I would like a discount for an upgrade for my time being wasted. She got a sincere attitude with me, and told me that "waiting was part of the process", and that "there would be no discount" or any sort of compensation for being this honest to me and causing me to wait for an hour. This conversation went on for about 15 minutes, with her continuing to provide terrible customer service. Since my time was so undervalued, I ended up canceling my reservation, which I need to double check on. Please do yourself a favor and never rent from Dollar or Thrifty on St. Croix.
Oct 2 2016
Pros: The drop off was uneventful
Cons: The pick up was exhausting. The counter lady at pick up was ride. The car was beat up really bad and the interior was cloth was dirty. When I reserved the car I was offered the rental insurance and paid for it and was told I would only need to pay the balance for the rental. Upon arrival we were informed that insurance was not valid and we had to purchase their insurance an additional $200 for it. The attitude alone of the desk person alone would make me not use them again.
Jan 31 2016
Pros: Return was EASYand without problems
Cons: Car, especially outside was dirty.. Windshield was filthy and had no washer fluid. Otherwise OK
Jan 11 2016
Not as bad as we thought
Pros: We rented a 4 door Jeep. It was in fantastic condition (only 600 miles on it). The Jeep did well over the week - we even brought it over to St John on the car ferry and no problems. Drop off was great - very easy and quick. My sister also rented a "new" Jeep from them but the tire was low when they got it. Dollar assured them, it just needed air once and would otherwise be fine. They spent every other day getting air in that same tire. Luckily nothing major happened, but it was a total nuisance to have to get air 6 times in 10 days.
Cons: Slow service picking up the car. They try to upsell you consistently by threatening that if anything happens to the car you will be charged for all the days it is out of commission, the $250 cleaning fee for excess sand, etc. They are offsite so you have to take a shuttle to the location. Not s huge deal unless like us you are lugging lots of bags and kids. Prices are pretty standard in St Thomas and St John.
Jan 3 2016
Pros: The Dodge van was very GOOD just what we needed. Clean vehicle. The location very close to airport and shuttle service to departures was good. Staff were professional. For busy period between Christmas & New years it was good experience, Suggestions in the negative list
Cons: They close at 6:00 pm . Not in airport arrival area like other major brands. American Air flight arrived after midnight. Had to take taxi to hotel which was = 1 day rental. Called from Philly airport to notify $rental of late arrival but van stilled needed; the staff stated over committed on van rental & come next afternoon/ not morning. $ rental insisted filling with premium fuel. A/C needed to be charged as the a/c system operated not as cold as it should be. slight issue.
Dec 9 2015
Pros: REASONABLY PRICED & ALLOWED TO TAKE CAR TO ST JOHN
Cons: There was only one reservation agent and she was doing lots of multitasking and did not provide the best directions. When I returned the vehicle, she was still there and carried on a long phone conversation and failed to properly check me in... I r'cd no receipt.
Nov 28 2015
Pros: Always friendly service
Cons: My car lock clicker didn't work - annoying
Nov 23 2015
Pros: Schedules change, sometimes on short notice. The manager waived the 24-hour extension charge of $100. Outstanding.
Cons: The roads are rough there, the cars have lots of dents and dings and scraped fenders from the speed bumps (actually, they are small mountains) and potholes (actually they are small lakes). The additional fees imposed at St. Thomas are pretty high and not reflected in the price you see online.
Nov 13 2015
Pros: Staff were friendly and helpful! Would rent from the again
Cons: Will rent from them again, great service !