Reviews for Dollar in Saint Thomas Island
- All reviews 100%
Oct 4 2016
Don't EVER rent from here.
Pros: There was honestly nothing to like. From the rude staff, to being lied to about wait times, the entire experience was horrible.
Cons: I only rented from Dollar because it was a few dollars cheaper than the others. The Dollar office in St. Croix is not at the airport itself but is very close, and they offer a shuttle, so I figured no big deal. Boy was I wrong! I called and asked for the shuttle, at which time I was told I shuttle would arrive in "10-12 minutes". Sounded reasonable enough, so I waited. Long story short, after communicating with them three more times and more lies about wait times, the shuttle arrived after about an hour of waiting. I get to the office and explain that waiting for an hour for the shuttle was unacceptable after being told my wait would only be 10 minutes, and that I would like a discount for an upgrade for my time being wasted. She got a sincere attitude with me, and told me that "waiting was part of the process", and that "there would be no discount" or any sort of compensation for being this honest to me and causing me to wait for an hour. This conversation went on for about 15 minutes, with her continuing to provide terrible customer service. Since my time was so undervalued, I ended up canceling my reservation, which I need to double check on. Please do yourself a favor and never rent from Dollar or Thrifty on St. Croix.
Oct 2 2016
Pros: The drop off was uneventful
Cons: The pick up was exhausting. The counter lady at pick up was ride. The car was beat up really bad and the interior was cloth was dirty. When I reserved the car I was offered the rental insurance and paid for it and was told I would only need to pay the balance for the rental. Upon arrival we were informed that insurance was not valid and we had to purchase their insurance an additional $200 for it. The attitude alone of the desk person alone would make me not use them again.
Jan 31 2016
Pros: Return was EASYand without problems
Cons: Car, especially outside was dirty.. Windshield was filthy and had no washer fluid. Otherwise OK
Jan 11 2016
Not as bad as we thought
Pros: We rented a 4 door Jeep. It was in fantastic condition (only 600 miles on it). The Jeep did well over the week - we even brought it over to St John on the car ferry and no problems. Drop off was great - very easy and quick. My sister also rented a "new" Jeep from them but the tire was low when they got it. Dollar assured them, it just needed air once and would otherwise be fine. They spent every other day getting air in that same tire. Luckily nothing major happened, but it was a total nuisance to have to get air 6 times in 10 days.
Cons: Slow service picking up the car. They try to upsell you consistently by threatening that if anything happens to the car you will be charged for all the days it is out of commission, the $250 cleaning fee for excess sand, etc. They are offsite so you have to take a shuttle to the location. Not s huge deal unless like us you are lugging lots of bags and kids. Prices are pretty standard in St Thomas and St John.