Reviews for Economy Rent a Car in Saint Thomas Island
- All reviews 100%
Jan 16 2017
Pros: Absolutely nothing.
Cons: Car was in poor condition. They accused us of losing a hubcap and are tying to charge us for it. Gave us the car with only three quarters full of gas but made us return it filled. Check engine light was on. Tires were completely bald. Hubcap and gas cap door were missing. Car felt unsafe to drive so I returned it early and am asking for a complete refund. Customer service was unfriendly and unhelpful. Also the location was so hard to find and there was no number to call to get the shuttle to pick me up at the airport, had to take a cab. Then they tried to charge more because I didn't "come from the airport". NEVER use this company. I rent cars all the time and I have never experienced something like this.
Dec 4 2016
Pros: Great, fast service with a very helpful staff and a free car model upgrade.
Cons: The location is not at the airport, but the had a shuttle.
Oct 24 2016
Pros: Fast and courteous service
Cons: There was nothing to dislike
Oct 19 2016
Excellent customer service and positive "can do" a
Pros: I had an early flight on the 18th and they met me 1.5 hours earlier (06:30) prior to opening (0800) in order to accommodate my schedule. They unsolicited a call to me to coordinate an early meeting to turn the car in and give me a ride to the Airport. Excellent customer service !