Thrifty Car Rentals in Saint Thomas Island

4.0 Mediocre

Minivan

Jul 31 2017

Beat up car...

Pros: The shuttle service was fine.

Cons: Car had parts missing and it was dented and beat up in lots of places.

10.0 Excellent

Standard

Apr 13 2017

Quick and Easy

Pros: I was in and out on both pickup and return. Polite staff.

Cons: Little confusing how to get from the airport. Didn't know I needed to call the shuttle, but easily remedied with a phone call.

6.0 Okay

Economy

Apr 11 2017

Expected More

Pros: Agents were friendly and helpful. Check in was fairly quick. Off site pick up and drop off was convenient to the airport.

Cons: The condition of the car was not good. It was not clean and had numerous scratches and dents. Someone else was picking up a car at the same time, and it looked even worse than our car. The car also did not have certain features that we are accustomed to: no automatic windows (handles); each door had to be locked and unlocked with a key.

4.4 Okay

Economy

Mar 15 2017

horrible experience

Cons: Rude counter person Hours opened. Not until 8 am Workers were late arriving to open up Used scare tactics to buy their insurance

8.0 Good

Economy

Feb 1 2017

Pros: Drop off was quick, the car was clean,.

Cons: Picking up the car took a very long time as there was only one person working in a very small office.

2.0 Poor

Compact

Jan 18 2017

Cons: got a crappy car and the insurance i got with my reservation wasn't valid for the agency when i got there so i had to spend the time to call the insurance and cancel it.

7.2 Good

Compact

Jan 14 2017

Cons: Insurance was the price of the car rental fee. Ridiculous

6.8 Good

Intermediate

Dec 18 2016

Pros: It took several calls from us and others before Thrifty's shuttle showed up -- the shuttle is necessary, as the agency is several miles from the airport, but the wait was more like a half hour.

2.0 Poor

Intermediate

Nov 30 2016

what you should know

Pros: Car Was in very good condition

Cons: Rental yard was small and overcrowded. Returning the car was difficult because you could even park the car in the gates. Had to stop on the street for over 15 minutes. When i got inside i need a taxi and the attendant couldn't even call one for me. Didn't even attempt to look. Great service! huh. I had a call and cancel my Allianz Car Rental insurance because they don't accept as a recognized insurance. So please don't get this when you book your car.

6.4 Good

Minivan

Nov 29 2016

Pros: Minivan was in good shape. Service was decent but they act like they are doing you a favour by renting to you.

Cons: Check in process takes forever as they have 1 person working at all times. They push you for insurance by saying that you have to keep paying while the car is being repaired - don't even know if that's legal.

6.0 Okay

Full-size

Nov 8 2016

Vehicle not available

Cons: When you request a full size car and are confirmed then arrive and find out one isn't available but you are already at the offsite location why confirm the car

5.2 Okay

Full-size

Nov 5 2016

Pros: This was an older vehicle that was not well maintained.

4.0 Mediocre

Compact

Jan 5 2016

Pros: SERVICE IN TRANSPORTATION BETWEEN RENTAL LOCATION AND AIRPORT

Cons: CAR WAS VISIBLY BANGED UP ON ALL FOUR SIDES. THE FRONT CAR SHELL WAS LOOSE FROM THE MAIN STRUCTURE OF THE CAR. ALL THIS WAS NOTED BY US ON THE RENTAL FORM, BUT UPON RETURNING THE CAR, I CAME UNDER PRESSURE THAT ALL THIS WAS DAMAGE CAUSED BY ME. I ALSO DID NOT LIKE THE "LOSS OF USE" CLAUSE IN THE RENTAL CONTRACT IN THAT IT IS AN OPEN INVITATION FOR CORRUPTING THE RENTAL SYSTEM

4.0 Mediocre

Minivan

Dec 3 2015

Cons: Thrifty was out of vans and had to send me to a local company that was a junk van. Van very unsafe to drive and had very bald tires. They were worn all the way down to warning gap on them. Not good to drive on with the wet roads on the very steep hills.

6.0 Okay

Intermediate

Dec 3 2015

Pros: Thrifty has better rates than others at St Thomas. Offers the same range of cars as others. Shuttle from the rental to the airport was fast and easy.

Cons: The pickup from the airport was unmarked and confusing. The car pick up gets busy when several flights arrive around the same time. The car itself is clean but pretty dinged up. Overall an ok experience.

7.2 Good

Intermediate

Nov 10 2015

Cons: Pick up in the morning is horrible. I had to wait 40 minutes for the shuttle. When I was renting I heard another customer saying he waited 45 min for the shuttle. Another thing is that they never have your car ready. Yo always have to wait for the car to be cleaned.

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