Pros: Forgot to turn in my key and was not belittled for doing so. Given instructions on how to best and quickly get the keys back to Medford where I left the car.
Cons: FEDEX charged $72+ to send the keys from Denver to Medford. They got them there, and I am grateful, BUT come on, I feel that is pricey.
Oct 19 2016
Pros: The rep from a rival car rental agency helped me with my dropoff because the Enterprise rep was busy with another customer.
Dec 13 2016
Cons: Creepy people watching me when I dropped the car off after hours. There were other people dropping off their car who either called the police or Enterprise because I'm not white and was waiting in the car to be picked up by family and they spied on me. And then another truck came and spied on me once they left. It was gross. I can't wait to get back home to Canada.
May 17 2017
Nothing to give
Pros: Nothing to give
Cons: Nothing to give
Jun 11 2017
I didn't make it there because I couldn't rent the car in Oakland.
Pros: How should I know?
Cons: That I couldn't drive here.
Jun 30 2017
Customer care was outstanding
Pros: The office was actually short n vehicles when I arrived to picked up my reserved vehicle. The staff assured me they would find a suitable vehicle for me. It took about an hour or so, but they found a huge upgraded vehicle and then for our inconvenience they also gave us a full tank of gas and a 30% discount from our original quoted price.
Cons: They somehow didn't have enough vehicles on the lot for a reserved vehicle.
Oct 12 2016
Pros: For Rentacar it's ENTERPRISE always!
Jan 1 2017
Pros: Got an automatic upgrade. They contacted me several days before my rental to confirm, which was a first for me and a rental company.
Jan 4 2017
Pros: Good price.
Excellent staff - patient and helpful.
Cons: I arrived right at 2pm on Saturday and the staff said that they were closed and would not provide service. I couldn't even get my car. They were there... just didn't want to serve me. There was another women that was there at the same time and she had the same issue. Poor service. I ended up cancelling my car.
Jan 15 2017
Make sure your gas tank is full before leaving the
Pros: Close location to my house. Affordable prices through kayak.
Cons: I had to do my own run through with the car. When I received the car the gas tank was not full.. upon returning the vehicle I left the tank where I found it plus a little more. When they now did the run through, they come back and tell me to fill it up. I explain to them that it wasn't full when I received it and they proceeded to tell me the extreme gas refilling price. They need to work on further preventing those situations. It was inconvenient and made me spend money that I rightfully didn't have to.