Recent Reviews
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- Neutral
- Negative
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10.0
Pros: Loved the car we rented!
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9.2
Great service
Pros: We got quick and individual attention
Cons: Nothing of note
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6.0
Good customer service, bad product
Pros: Very pleasant service, friendly staff. Good communication throughout.
Cons: The car was gross – smelled heavily of cigarettes and the upholstery on the car was badly stained. AUX jack and USB jack (which staff talked about as features of the car) both were broken.
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8.0
Pros: Pick up and drop off representatives were very friendly and efficient. I would rent with them again except for the quality of the vehicle.
Cons: Vehicle smelled of smoke despite no smoking signs in the car. First day, we didn't smell it. By the end of the second day, it was really bad but we were already out of town. I called to complain but all they could offer was to come in and swap out the car. But we were 300 miles away by then. Very unfortunate.
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4.8
Dirty car
Pros: Pick up location and drop off location near by by. Friendly staffs at both locations.
Cons: The car seats were full of hair( I’m assuming it was pet’s hair). It had a smoke smell It was really bad
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2.0
Enterprise cancelled car rental
Cons: After I booked the reservation on line, I was called by Enterprise ro say that there were no more cars and that I had no car rental. I had no recourse.
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4.0
Stay away from Enterprise
Pros: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
Cons: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
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10.0
Pros: The guys at this Enterprise office in Poughkeepsie were friendly and efficient! They really knew how to take care of us for our weekend economy rental. I really appreciated the ride to and from the train station! That's a big plus.
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10.0
Pros: Correction, drop off in Poughkeepsie NY
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2.0
These people lie beyond belief
Pros: Absolutely nothing. Has left a really bad taste
Cons: Pete was the person at the rental agency. I was scheduled to pick up the car at 11 am from Poughkeepsie to drive down to Catskills. He calls me at about 9 43 saying that they can't give the car to me since am returning it after hours. He said he called other agencies but does not have a car for me and left me high and dry without an alternative. Thankfully I tried to make other arrangements rather than just turn back. Called up enterprise customer service and they explained that they have after hours drop off. Realising this I called Pete again and after 5 - 10 mins of arguing he finally admitted he made that all up and the fact is that they don't have a car for me. I have never been this pissed off. At the end I said I am coming to pick up the car and I don't care if it's his own I need to be given one. Absolutely ruined my entire day.
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10.0
Pros: All good!
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10.0
Pros: We were on a tight schedule and they picked us up and dropped us off as promised. A good car and friendly, excellent service.
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10.0
Pros: Loved the car we rented!
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9.2
Great service
Pros: We got quick and individual attention
Cons: Nothing of note
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10.0
Pros: The guys at this Enterprise office in Poughkeepsie were friendly and efficient! They really knew how to take care of us for our weekend economy rental. I really appreciated the ride to and from the train station! That's a big plus.
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10.0
Pros: Correction, drop off in Poughkeepsie NY
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10.0
Pros: All good!
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10.0
Pros: We were on a tight schedule and they picked us up and dropped us off as promised. A good car and friendly, excellent service.
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6.0
Good customer service, bad product
Pros: Very pleasant service, friendly staff. Good communication throughout.
Cons: The car was gross – smelled heavily of cigarettes and the upholstery on the car was badly stained. AUX jack and USB jack (which staff talked about as features of the car) both were broken.
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4.8
Dirty car
Pros: Pick up location and drop off location near by by. Friendly staffs at both locations.
Cons: The car seats were full of hair( I’m assuming it was pet’s hair). It had a smoke smell It was really bad
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2.0
Enterprise cancelled car rental
Cons: After I booked the reservation on line, I was called by Enterprise ro say that there were no more cars and that I had no car rental. I had no recourse.
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4.0
Stay away from Enterprise
Pros: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
Cons: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
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2.0
These people lie beyond belief
Pros: Absolutely nothing. Has left a really bad taste
Cons: Pete was the person at the rental agency. I was scheduled to pick up the car at 11 am from Poughkeepsie to drive down to Catskills. He calls me at about 9 43 saying that they can't give the car to me since am returning it after hours. He said he called other agencies but does not have a car for me and left me high and dry without an alternative. Thankfully I tried to make other arrangements rather than just turn back. Called up enterprise customer service and they explained that they have after hours drop off. Realising this I called Pete again and after 5 - 10 mins of arguing he finally admitted he made that all up and the fact is that they don't have a car for me. I have never been this pissed off. At the end I said I am coming to pick up the car and I don't care if it's his own I need to be given one. Absolutely ruined my entire day.
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