Needed another set of wheels for a couple of weeks
Pros: The rental process was easy and the car was fine. All we needed was a bucket with four wheels and an engine and that's exactly what we got. Car was new and in good working order. No complaints. We were in and out both on pick-up and drop-of in just a few minutes.
Cons: The location in Poughkeepsie is kind of a pain to get to. The facility itself was fine: a basic little building next to a parking lot. it's just it's location off the Route 9 strip that was a detraction.
I don't really like the gasoline policy. We got the car with a third of a tank and were told we could return it with a third of a tank. There were all sorts of options about buying gas up front, blah blah blah. That adds a bit of guess work. Just give me a full tank and require it to be full upon return. None of this gasoline gamesmanship, please.
Sep 12 2016
Closed on holidays, will charge you an extra day.
Pros: It was in Poughkeepsie.
Cons: They are closed on the holidays, but will allow you to book a drop off date for them. Then they will charge you however many days between when you dropped off the keys, and when they come back from holiday because they weren't able to "close out your contract."
Oct 26 2016
Excellent Vehicle and Service
Pros: We had a great car, 2016 Versa, and the staff were efficient, pleasant and professional.
Nov 7 2016
Good, but distant location
Pros: Staff professional and courteous
Cons: Location far from center and train station. Short hours on Sunday (until noon only). Car tank was half full which made refueling before drop off hard to gauge.
May 31 2017
Pros: The Hertz personnel were speedy and efficient. Got me in and out promptly and gave me transport to and from the train station.
Love renting from them in Poughkeepsie!
Jun 24 2017
Pros: Easy in and out, thanks!
Jul 6 2017
Pros: No problems
Jul 17 2017
Good price for rentals. Good clean cars
Pros: Car ran well and was comfortable to drive. Was available when promised. Easy pick up and return.
Cons: The rental site should have longer hours on Sundays.
Jul 19 2017
Pros: Great customer service!
Aug 31 2017
Cons: I was charged for Travel insurance even though I didn't end up renting the car.
Pros: The service at both pick-up and drop-off was great! The staff is very helpful and friendly. The car I received was clean and in excellent condition.
Cons: Car rentals can get quite costly with all the additional fees. I wish the fee for choosing a drop-off location different from the pick-up location was a little lower, especially because I barely drove the car and only used it to get me from Allentown to Poughkeepsie (approximately 110 miles). Additionally, insurance is high. It would be better if the cost was per 24 hour rental period rather than calendar day. With those extra costs, the rental price was not as good of a value as I had hoped for.
Apr 13 2016
Great customer service!
Pros: Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.
Cons: I wish the charge for dropping off in a location different than the pick-up location was a little less.
Aug 1 2016
Cons: I called and asked to be picked up at the station and the woman (after just hanging up several times) irritatedly and dismissively told me to take a cab. The cab took nearly half an hour (for an 8 minute trip) and when i arrived, Budget was closed, leaving me stranded in the rain in the middle of nowhere. Worthless.
May 15 2017
Pros: Budget representative, Glenn, was friendly, smiling, courteous, quick, efficient. He got me into the car within 10 minutes.
Pros: Car was ready when we arrived. No problems getting in or out quickly.
Cons: Car was too small for 4 people to drive on a long trip. This car should not be considered a Full Size car.
Jul 17 2017
Pros: I like the car it's self as it was smooth ride and the gas cost for the trip was very cheap.
Cons: I did not like the fact that When picking up the vehicle they were unable to honor a coupon that we were told that could be used at pick up. Also There was an ant infestation along with a few spiders. We also booked the car the be returned at 12 PM on the return day and were told at pick that is needed to be there by 9:45 or we would be charged another day.
Jul 30 2017
Cons: They charged us an insurance fee that doubled the price
Pros: The guys at this Enterprise office in Poughkeepsie were friendly and efficient! They really knew how to take care of us for our weekend economy rental. I really appreciated the ride to and from the train station! That's a big plus.
Mar 6 2017
Stay away from Enterprise
Pros: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.
Cons: The car I had was really nice. The customer service was not. First off, I had no gas in the tank to begin with and they expected me to bring it back with full gas. Second of all, all of the times before I rented with Enterprise, I never had to put no more than $25, but this time, $250?!? That's insane. Third of all, why is it that I don't find out until I'm ready to pick the car up and pay them, they tell me I can't rent from out of state?! I'm from NC and couldn't rent the one in NY. First time I've ever herd that. Never again will I rent from them.