1.9 HorribleSep 21 2021
Said 12 pm pick up on Saturday Called before and got answering machine that they were closed on Saturdays!!! Went anyhow thinking how could they send me that time if they weren’t open and sure enough closed Had to miss my weekend trip VERY UPSET
2.0 MediocreApr 8 2021
I did not get the car, I became sick that day tried to call I was on the phone for hours waiting I canceled through the hertz desk that’s if there is no way to reach kayak either by phone or email. I tried but to no avail. I wanted a refund because I have vertigo all day and it’s unsafe to drive — not happy with not being able to reach and get a refund
2.0 MediocreNov 29 2020
Wasn't open at scheduled time of drop off. Had to leave car out front of return location. Waited on hold for a total of close to 3 hours to be hung up on..also instructed to call road side assistance to help. They did not answer either. If this is sue to holiday weekend. Then dont schedule business and rental returns..
6.8 GoodNov 14 2020
The two women who worked in this area were horrible, especially the one with the accent. On the other hand, the gentleman who worked in this area was better to deal with. I thought that I was always greeted with boredom and disinterest. These people really need to be trained on basic common courtesy and professional couttesy!I did not like going to this place of business because of the true lack of professional courtesy. I felt like I was a burden to them just trying to get my car that was already on reservation. I have recently rented a car from Avis/Budget and the gentleman at the desk was fantastic. He was extremely friendly and worked with me over the price quoted to me on the general phone line. This person made you feel appreciated that you were renting a car from him. No one at Hertz ever made me feel this way or work with me. Maybe the Hertz employees needs to be trained by this gentleman at Avis!!!!
2.0 MediocreJul 15 2020
They didn't have a car for me and I was screwed.I will never use them again.
5.6 OkayJan 28 2020
The pick up and drop off was great, the staff was very good.The car with it was both very dirty, it had an odor and visible dirt. The vehicle also seem to have engine issues, or require a tuneup.
2.8 MediocreJan 8 2020
Guy was rude, the car promised was not what was being offered to me. When I asked for another vehicle he gave attitude. Car was dirty and had an odor. They did not offer a replacement. Guy was on a personal call during transaction. Had rude comments made during drop off.
3.2 MediocreSep 23 2019
Easy drop off.Stop trying to upsell. Also unexplained charges going through on my credit card after renting here.
10.0 ExcellentJul 18 2019
4.4 OkayJul 2 2019
Pickup was a nightmare. Representative would not release car until exact reservation time, causing me to unnecessarily while the car sat only a few feet away.