Pros: The car performed well. Customer service reps were nice.
Cons: I was told that if my requested car was not available I'd get an upgrade for no additional charge which was a lie and a trap. I will have to spread the info along. I was supposed to have pk 271 but paid 362 instead. Very upset
May 12 2016
Pros: The service, the car - all around helpful staff.
Cons: The early return fee
Aug 22 2016
Car died, had to call AAA because you guys wouldn'
Cons: My car had a near flat which I discovered after getting on the highway and it pulled so badly I had to stop and figure out what was going on. Discovered a busted hubcap and out of line bumper...someone had hit something pretty hard before I ever got the thing. Got to dc.....and air quit blowing cold because I was losing power. Wouldn't start three different times, kept sayin incorrect key (because battery was dying) went to leave my hotel to albeit second half of my drive, car was completely dead. Called CS and was told they would come jump and exchange vehicles....then called back and said it would cost 80 dollars for a jump for YOUR car....and I would have to drive it out to get a replacement that actually ran.
Thank god for the guys at the DC airport during exchange. They were amazing, specifically the elder gentleman named Paul. He made the transition smooth and even transferred my luggage. And apologized for the car breaking down on us. He redeemed you guys completely in my book.
Jan 9 2017
Only rent again as a single.
Pros: It was there. It was available in the terminal rather than having to take a shuttle.
Cons: I misunderstood that the spouse would be a driver if registered at check in. No soap. I will never use them again unless traveling by myself.
Nov 23 2015
LDW was added even though I declined
Pros: The desk agent was very friendly, even finding me an additional discount
Cons: However, I told her that I wanted to decline all coverages, but LDW was added anyway. I did not catch this until much later, after I had signed the contract and left the facility and Dollar would not remove the extra $29 per day (5 days).
Apr 20 2016
Good car, Good service, but out of cars?
Pros: My car was great and got good gas mileage
Cons: The line at the counter was long and slow for pickup. We were told Dollar was out of cars even though we had reservations. There was only one person working the counter who had been on for hours without a break. She was smiling and absolutely fantastic--she saved the day.
Apr 25 2016
Pros: The agents were nice. That's all
Cons: When renting the vehicle I was not informed that I would need a certain amount on my card to rent the vehicle. So I got dropped off at the location and was not able to rent the car. I had to call a cab to get back home. So I didn't get to go where I need to go thanks to the misinformation.
Apr 26 2016
Pros: I liked the car a lot.
Cons: I didn't like the receptionist who helped me at the airport. I arrive in the late afternoon and there was no one in line so her attitude was unjustified. Then, her directions to find the car were quick and undetailed. I then didn't know if I had to check in with someone before I took the car like many car rentals do. And then the drop off was a little confusing because there was no one to check in with again. Maybe this works for the company, but for the consumer it can leave an uneasy feeling wondering, "Am I doing this right?"
May 26 2016
Cons: Car was so dirty and had marks all over. We took a video of everything just to make sure we weren't charged in the end.
Cons: rental company would not stop trying to upsell me. they also messed up the charging and tried to overcharge me.
Aug 26 2016
Cons: When picking up my rental, I, along with several other customers who reserved and even pre-paid for the rental car were told that they didn't have any cars left and didn't know when they were going to get more since it was dependent on the return of other cars. I couldn't afford to wait indefinitely so I went to Hertz. I got a car right away.
Oct 25 2015
Super simple pickup/dropoff
Pros: Easy to pick up car even though had a late flight into Dayton. Dropoff equally as simple.
Dec 7 2015
Reservations are made for abreason
Pros: Counter person was nice. Person at drop off was helpful as I was in a hurry.
Cons: I specifically chose the class of car by the fact that it was the only one that mentioned a union made car. When I arrived, I was told that the only car available in that class was a brand I was not willing to drive. While I acknowledge that it is difficult to know what cars will be available at any given moment, there should be some way to be able to specify.
Dec 17 2015
Reasonable service for the price
Pros: Easy and fast drop-off. Car was very new.
Cons: Slow Pickup, Dropoff was fast and easy. Car smelled strongly of air freshener.
Apr 5 2016
Pros: The car did run well with no issues of car troubles and the Honda did have good gas mileage.
Cons: Car interior was pretty dirty. There was dried BBQ and chicken chunks all over the car including the seats belts straps. The smell was very bad and had human hair balls all over it. We did not receive the car we booked online and when we arrived for pickup we were advised that there was no midsize car and we needed to upgrade to a SUV for additional daily cost. When we refused a SUV a car was made available but only after we refused to pay additional cost over what we were quoted online. We booked a Ford Fusion and received a Honda.
Apr 29 2016
Pros: Liked having the check in counter inside the airport and the cars were close by in the parking garage, rather than taking a shuttle. Price was good too.
Cons: Something was funky with my registration, and they person who checked me in at the counter had to update my info and reenter it 5 times for it to take. And I was in a hurry to get to a meeting. And then I got a van, instead of a compact car, which I didn't really want. Luckily I didn't have a lot of driving to do, so I didn't have to spend a lot on gas, but if I did, it couldn't have made it a lot more expensive.
Jun 13 2016
Budget At Dayton (DAY) BE AWARE
Pros: Car was a Kia Sol. Very nice and clean.
Cons: Being told a flat lie by the counter representative upon picking up my car. Was quoted $68 and some change for my reservation but was charged over $90. When I questioned the rep, he said that Kayak doesn't include the airport fees, etc. Upon dropping off the car, the lady informed me that the cost was higher due to a request to "upgrade" my car. I was shocked. Be weary of the Budget at Dayton. I spoke with the manager who said that he would ensure that I would get my originally quoted price...so we'll see when I get my credit card statement.
Dec 23 2016
Pros: Price and the in-terminal pickup and dropoff.
Cons: In the middle of winter, with very cold weather, and a recent snowstorm, and icing of windows every night, it was no place to be without an ice scraper. There was no scraper in the car. None in the backseat and none in the trunk. It was not nice using a credit card to clean the windows off every day.
Feb 19 2017
Not what was promised
Pros: Client car and polite speedy service
Cons: I did get the price quote that I was promised online when I got there I end up paying $200 for tax and stuff.
Cons: unsafe vehicle (3 problems)
poor road service -- bad communications, unfulfilled promises, much time lost
lack of interest in problems or complaint resolution systems
Mar 3 2016
Cons: Car was smelly and not clean
Feb 21 2017
Pros: We were able to choose the car we wanted. We didn't chose the one that smelled of smoke, nor the dirty one. Luckily there was a brand new one waiting for us.
Mar 17 2017
Pros: Nothing, but at no fault of Thrifty
Cons: I am needing my refund back for this rental. I was told that I needed to bring 155 to the counter, but then I was told at the counter that I needed 393. I ultimately had to make a whole new rental request, thus never using this one. Please let me know how we can arrange that!
Mar 22 2017
Pros: Compact car. Good on gas
Cons: Some confusion on the rental at first. Insurance was high on a daily.started at 146 dollars ended up paying 393 dollars
Mar 28 2017
Pros: Good price.
Cons: Didn't care for the amount of deposit on my card compared to the amount owed!
Aug 17 2017
Pros: Excellent service, excellent value for money
Cons: Driver seat was dirty (had some sort of gummy substance on it) and I was heading to a funeral in a suit...
Good availability poor pick up and customer servic
Pros: Good selection but so inconvenient to pick up and drop off without entering the airport. Tried to ask a question and calling the front desk was impossible for three days without going to corporate office kept being put on hold for 10 minutes only to be automatically transferred. Too much hassle for simple rental.
Dec 15 2015
Awesome gas mileage, horrible cig smell
Pros: The car (vw Passat) was clean, had great gas mileage. Very smooth ride.
Cons: Horrible odor of cigarettes. Like people, not just the person before me, totally ignored the no smoking rule and the company didn't care enough to get the odor professionally removed.
Aug 28 2016
Pros: I was not happy that our extra day was so expensive compared to the rest of the rental I am not sure if other rental cars make you pay for the whole tank if you buy the gas in advance. It would seem that if I pay you to refill it you would know how much is in the tank at that point and then be able to charge me later that day
May 11 2017
Pros: Car was nice
Cons: Removing fuel option at end as instructed was terrible and no one seemed to know they could do it and how--had to wait.
Jul 16 2017
Rental Not Ready
Cons: The confirmation time was not accurate. The rental was not at the airport and we had to drive home and come back. First time in 30 years that we faced this.