Pros: The car performed well. Customer service reps were nice.
Cons: I was told that if my requested car was not available I'd get an upgrade for no additional charge which was a lie and a trap. I will have to spread the info along. I was supposed to have pk 271 but paid 362 instead. Very upset
May 12 2016
Pros: The service, the car - all around helpful staff.
Cons: The early return fee
Aug 22 2016
Car died, had to call AAA because you guys wouldn'
Cons: My car had a near flat which I discovered after getting on the highway and it pulled so badly I had to stop and figure out what was going on. Discovered a busted hubcap and out of line bumper...someone had hit something pretty hard before I ever got the thing. Got to dc.....and air quit blowing cold because I was losing power. Wouldn't start three different times, kept sayin incorrect key (because battery was dying) went to leave my hotel to albeit second half of my drive, car was completely dead. Called CS and was told they would come jump and exchange vehicles....then called back and said it would cost 80 dollars for a jump for YOUR car....and I would have to drive it out to get a replacement that actually ran.
Thank god for the guys at the DC airport during exchange. They were amazing, specifically the elder gentleman named Paul. He made the transition smooth and even transferred my luggage. And apologized for the car breaking down on us. He redeemed you guys completely in my book.
Nov 23 2015
LDW was added even though I declined
Pros: The desk agent was very friendly, even finding me an additional discount
Cons: However, I told her that I wanted to decline all coverages, but LDW was added anyway. I did not catch this until much later, after I had signed the contract and left the facility and Dollar would not remove the extra $29 per day (5 days).
Apr 20 2016
Good car, Good service, but out of cars?
Pros: My car was great and got good gas mileage
Cons: The line at the counter was long and slow for pickup. We were told Dollar was out of cars even though we had reservations. There was only one person working the counter who had been on for hours without a break. She was smiling and absolutely fantastic--she saved the day.
Apr 25 2016
Pros: The agents were nice. That's all
Cons: When renting the vehicle I was not informed that I would need a certain amount on my card to rent the vehicle. So I got dropped off at the location and was not able to rent the car. I had to call a cab to get back home. So I didn't get to go where I need to go thanks to the misinformation.
Apr 26 2016
Pros: I liked the car a lot.
Cons: I didn't like the receptionist who helped me at the airport. I arrive in the late afternoon and there was no one in line so her attitude was unjustified. Then, her directions to find the car were quick and undetailed. I then didn't know if I had to check in with someone before I took the car like many car rentals do. And then the drop off was a little confusing because there was no one to check in with again. Maybe this works for the company, but for the consumer it can leave an uneasy feeling wondering, "Am I doing this right?"
May 26 2016
Cons: Car was so dirty and had marks all over. We took a video of everything just to make sure we weren't charged in the end.
Jun 1 2016
Pros: Price and gas mileage
Jun 16 2016
Pros: Everything from checkin to return was well organized.
Cons: We didn't get a list of the special features, such as not finding a USB plug until the last day. It would have been very useful early on. Also, it took a while to figure out that there wasn't a remote release for the gas filler and that one only had to push in on the gas lid.
Pros: I asked for a different car after the first car they brought me had a musty smell, so they brought me a new one.
Cons: I couldn't figure out how to move the back of the seat forward and since it was pouring rain outside I didn't want to get out of the car to get a closer look. When I reached my hand down by the side of the seat my fingers were covered in a greasy substance so I gave up after that. Having my seat back too far made my 3 hour trip from Dayton to Cleveland a bit uncomfortable. The car also had a weird blind spot on the side. There was also trash in the back seat. I was expecting more for a company like Enterprise.
Pros: The car handled very nicely and was nicely equipped
Cons: The customer service was awful with a very aggressive counter person who then charged me twice what my reservation cost was. I will gladly pay slightly more for a rental car so that I never have to deal with these people again.