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Hertz

Car rental reviews:

Good (6.8, null reviews)

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Car rental locations in Smithfield:

2 locations

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Hertz reviews

Car rental locations

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Hertz

Locations in Smithfield

12638 Jefferson Avenue

+1 757 872 0259

4124 W Mercury Blvd

+1 757 838 2389

Overall

6.2
Cleanliness

7.0
Comfort

7.4
Pickup/Dropoff

6.8
Value for money

6.8

Recent reviews

5.6 Okay

Jun 16 2017

Cons: when I got to Hertz on pickup day they stated they did not have a car for me even though I had reserved and paid for rental, after raising hell and stating I wasn't leaving till I got a car they found one. When I returned to drop off car at designated time there was a note on the door stating they would be right back. I waited 45 min for them to return and they were to close in 10 min. POOR SERVICE NEVER AGAIN

10.0 Excellent

Oct 29 2016

Pros: Good price, easy check in and out.

8.0 Excellent

Nov 3 2016

okay experience

Pros: Pickup and drop off was acceptable. Front counter attendant was pleasant and polite. Vehicle was comfortable enough.

Cons: Seats had minor stains but that is to be understood with a rental car. Overall, I had no serious issues with the experience.

9.6 Excellent

Jan 2 2017

My Hertz Experience

Pros: It was fast, affordable and the staff was kind in answering questions.

Cons: I was unaware that there was a $200 deposit included. The computers were down at the time which made it a little bit more difficult.

5.6 Okay

Jan 10 2017

Check vehicle first.

Pros: Decent comfortable ride. Good gas mileage (economy car, so it should be). Drop off/pickup went smoothly.

Cons: Car wasn't cleaned very well prior to use. Nothing major but crumbs on floor and some sand in seats. Half a tank of gas. Low tire pressure (was noted at pickup) due to weather but coupled with balding tires makes for a scary ride in a small car if you hit any wind or rain. Make sure you check car before you drive off and make sure it will be sufficient for your travels.

9.2 Excellent

Jan 25 2017

Not Airport Pick-up

Pros: The gentleman at the office was very friendly and helpful. I felt confident I was getting the best deal available to me. In fact, it was a bit less than the rate I'd been guaranteed. Similarly, the drop-off process was quick and simple. The Ford Fiesta was a nice car, even if not all the features were activated, and it used very little gas.

Cons: I was shocked when I went to the Hertz desk at the Newport News airport and was told my reservation was for an off-site office. If I got my car at the airport, I'd have to pay $100 more. Further, there was no shuttle between the two offices so I had to take a taxi ($10 flat rate).

2.0 Mediocre

Feb 24 2017

Pros: Nothing

Cons: Deception to charge more than total quoted on reservation to my bankcard.

10.0 Excellent

Jul 4 2017

No issues at all

Pros: The price was outstanding

2.0 Mediocre

Jul 13 2017

Had a reservation but there were no vehicles available

Pros: Nothing.

Cons: I booked the reservation online and was told my a Hertz rep that I'd be able to arrive early and get my car WITHOUT cancelling/changing my initial reservation in advance of arriving. When I got there, they had no record of me asking to pick up my car 90 minutes earlier as I had requested via phone call so I had to wait 90 minutes for my original reservation time. At that time, they didn't have a car for me even though I had already paid and reserved a car for that time. I ended up walking to Enterprise to get a last minute car from them at a higher price and after wasting 2 hours of my time.

6.4 Good

Aug 23 2017

Insurance problems

Cons: Due to a delay in service on Amtrack I wasn't able to pick up the car on the day scheduled, they gave my car away, then I had to buy there insurance from Hertz which I payed for additional insurane from Alliance

Enterprise