Pros: The car...the price was exactly on the money. No surprises!
Cons: The fact I returned the car a day early and they said I could not get a price adjustment because I booked through a third party
Sep 17 2016
The rental price online should reflect to include
Pros: The Ford Fusion hybrid rode nicely. I inadvertently booked a car in the wrong city. Staff corrected my error and was able to get me a car in a couple of minutes.
Cons: Friendly but Slow service on return of rental car. Sticker shock on rental price. The rental rate did not include taxes online. I got sticker shock when picking up the car.
Sep 19 2016
Bad vehicle condition.
Pros: rode nice, comfortable, plenty of room
Cons: No line at pick-up for those who had reservations. Long wait. Vehicle was very dirty inside. Windshield very dirty inside. Needed tires they where almost bald in front and oil change light kept coming on.
Oct 13 2016
Cons: Quick ans easy, no issues. Great car.
Nov 6 2016
odd time policies, lovely drop-off staff
Pros: When I dropped the car off the attendant was extraordinarily pleasant and helpful. And the car was super clean!
Cons: My flight arrived early and so I arrived at the counter at 1:56 with a 2 pm reservation. I was told I would be charged extra for early pick up... no one was able to override the system that, apparently, required this charge... so I sat and waited the 4 minutes to be able to pick the car up to avoid being charged nearly $20. This seemed like a petty, utterly unnecessary requirement in the midst of a busy day.
Jan 20 2017
Bait and switch
Cons: Had a reservation for a Ford Focus compact car. Got there and no Ford Focus, instead they gave me a Toyota Yaris, which is a subcompact. The person at the counter insisted that a Yaris is a compact and that was what they had. Toyota clearly classified this car as a subcompact. They did have Hyundai Elantra's but it would cost extra because thats a mid-size. However Hyundai classified this car as a compact! I had a reservation for a compact and I paid for a compact, I got a subcompact and a person at the counter that didn't care. I make it a point not to do business with people who cheat me, I will not be renting from Thrifty again.
Feb 1 2017
travel with a 2 year old made easier
Pros: When I returned the car I was with my 2 year old so the guys cleaning the car just gave me a lift to the airport. I didn't have to lug my kid, luggage and car seat to the bus etc. So helpful and appreciated!!!
Feb 18 2017
Pros: The ease of getting in and out of the rental car facility.
Cons: There was not anything I did not like.
Feb 27 2017
Quick and easy with only minor issues
Pros: Quick and easy.
Cons: Thrifty put on a charge for satellite radio at a charge of $7.99 PER DAY!!! I was never asked if I wanted this. Luckily, the charge was taken off when I complained.
When booking online, said I would get a certain SUV or something similar. Ended up getting a sedan.
Pros: Quick, professional, clean, easy, cheap.....what more could you want?
Apr 11 2016
Pros: new clean car, quick service
Cons: kept trying to upsell me insurance, prepaid gas, etc
Jun 13 2016
Pros: Very friendly staff greeted us and called us by name. Very helpful and friendly!
Sep 24 2016
Pros: Everything was quick and easy. They even changed my car because I didn't like the color of the initial car with no complaints or crazy looks.
Oct 10 2016
Pros: Car was ready
Cons: Avis did not honor the price agreed on Kayak, but the price was still reasonable. KAYAK offer was "$116" and Avis insisted on $140 after starting at $232, which i objected to. Don't like having to re-negotiate at the counter when price is in the email confirmation.
Oct 26 2016
Pros: I loved how quickly I was able to secure the rental at a great price.
Cons: I didn't like the fact that I couldn't identify what the $45 charge actually covered so I believe I ended up paying double for some portion of the insurance because I could identify exactly what that fee covered...even after reading the email.
Oct 27 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage.
I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue.
Just felt like they could have been a tad more compassionate and accommodating.
I'll think twice before renting w Avis again.