Pros: Quick, professional, clean, easy, cheap.....what more could you want?
Apr 11 2016
Pros: new clean car, quick service
Cons: kept trying to upsell me insurance, prepaid gas, etc
Jun 13 2016
Pros: Very friendly staff greeted us and called us by name. Very helpful and friendly!
Sep 24 2016
Pros: Everything was quick and easy. They even changed my car because I didn't like the color of the initial car with no complaints or crazy looks.
Oct 10 2016
Pros: Car was ready
Cons: Avis did not honor the price agreed on Kayak, but the price was still reasonable. KAYAK offer was "$116" and Avis insisted on $140 after starting at $232, which i objected to. Don't like having to re-negotiate at the counter when price is in the email confirmation.
Oct 26 2016
Pros: I loved how quickly I was able to secure the rental at a great price.
Cons: I didn't like the fact that I couldn't identify what the $45 charge actually covered so I believe I ended up paying double for some portion of the insurance because I could identify exactly what that fee covered...even after reading the email.
Oct 27 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage.
I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue.
Just felt like they could have been a tad more compassionate and accommodating.
I'll think twice before renting w Avis again.
Pros: Easy checkout. Customer service was very good. Good price for a one way rental. Actually, the only reasonable rate I could find.
Dec 11 2015
Pros: Everything was great, the people the price and the car
Jan 2 2016
Not as nice as enterprise
Pros: Decent rate.
Got a complimentery gps unit on second car.
Cons: First car was smoked in.
Second car had a misadjusted headlight and an inop fog light.
Drop off location closed early, forcing us to keep car overnight instead of dropping off when we wanted to.
Couldn't get anyone on the phone until I tried roadside emergency number.
Oct 18 2016
Fixed problem quickly and to my satisfaction.
Pros: Hertz immediately apologized, assigned a new car and upgraded me to next bigger size vehicle. It was fine.
Cons: The car that was parked in my assigned space was parked there in error. When I drove out of the lot, the attendant told me I had to go back in to the rental desk to get it straightened out. That was a pain, I was on my way and then had to take my suitcase and everything back in and get a different car assigned.
Oct 25 2016
Awesome employees and customer service, but the ca
Pros: The shuttle service and the employees that I worked with at the desk were excellent.
Cons: The car smelled like cigarette smoke and the brakes were noisy.
Nov 6 2016
Pros: Everything went smoothly with this rental. The shuttle ride from the airport required no waiting and was brief. When picking up the car I was not subjected to great efforts to "up-sell" anything, and the agent was friendly and efficient. The car was fine, and the drop-off also was quick and efficient.
Nov 8 2016
Nov 21 2016
Would rent again...good experience.
Pros: pick your own car out of a big variety.
Cons: picking up trash off the floor of the car and glove box.
Dec 20 2016
No Wiper Fluid
Pros: Was expecting Jeep for this snowing day and got Rav4. Not happy and no solution offered. Hertz said it was comparable. I disagree.
Cons: It was a icy/snowy day and the car didn't have any wiper fluid. Dangerous. I used water bottle to spray while in moving Car.