Pick-up location | Stafford |
---|---|
Car types | Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium, Premium SUV |
Rental locations | 1 |
Popular agencies | Enterprise |
Economy | $53/day |
Compact | $53/day |
Intermediate | $53/day |
Full-size | $60/day |
Minivan | $115/day |
Full-size SUV | $204/day |
Premium | $75/day |
Luxury | $104/day |
Pickup truck | $107/day |
Premium SUV | $216/day |
Intermediate SUV | $70/day |
Budget
10.0
Excellent
7 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Stafford
Hertz
10.0
Excellent
8 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Stafford
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Reviews
10.0 Excellent
Mar 2021
Pros:
The friendly welcome and prompt service. The car was nice too.Cons:
Keep the good work, very nice!10.0 Excellent
Jan 2019
Pros:
The staff was great.Cons:
Have a chipmunk suit for the soul10.0 Excellent
Mar 2018
Pros:
Customer service was great at this location. They were very nice, courteous and helpful. The price was exactly what was quoted which was the best deal I could find in the area and couldn't have asked for anything more.Cons:
Nothing that I didn't like. I got everything that was expected.6.0 Good
Aug 2017
Pros:
At least in Houston, renting a car at IAH was literally going to cost double which is ridiculous. So good to have options elsewhere in the city. ;)Cons:
I learned the hard way that not all Hertz locations have off hour drop off capability (likely this is for all rental companies). It was partly my fault for forgetting to change the default noon to noon drop off times when booking online, but the end result was a big hassle given our pick up location was closed all day Sunday and didn't open Monday until 7:30 am. We had a 10:00 am international flight to catch and this wasn't an airport location. We changed the drop off to a nearby location for $30 but there it was anything but intuitive. Got it done after much hassle and since I haven't heard anything I assume all is well.2.0 Mediocre
Jul 2016
Cons:
They didn't respect our reservation, they told me I could pick the car at 6 and they closed the office at 6, didn't tell me they didn't accept debit card and we had already paid for an insurance but they said they didn't accept it and we had to pay for another one. Worst service ever and a waste of time and money.10.0 Excellent
Mar 2021
Pros:
The friendly welcome and prompt service. The car was nice too.Cons:
Keep the good work, very nice!10.0 Excellent
Jan 2019
Pros:
The staff was great.Cons:
Have a chipmunk suit for the soul10.0 Excellent
Mar 2018
Pros:
Customer service was great at this location. They were very nice, courteous and helpful. The price was exactly what was quoted which was the best deal I could find in the area and couldn't have asked for anything more.Cons:
Nothing that I didn't like. I got everything that was expected.6.0 Good
Aug 2017
Pros:
At least in Houston, renting a car at IAH was literally going to cost double which is ridiculous. So good to have options elsewhere in the city. ;)Cons:
I learned the hard way that not all Hertz locations have off hour drop off capability (likely this is for all rental companies). It was partly my fault for forgetting to change the default noon to noon drop off times when booking online, but the end result was a big hassle given our pick up location was closed all day Sunday and didn't open Monday until 7:30 am. We had a 10:00 am international flight to catch and this wasn't an airport location. We changed the drop off to a nearby location for $30 but there it was anything but intuitive. Got it done after much hassle and since I haven't heard anything I assume all is well.2.0 Mediocre
Jul 2016
Cons:
They didn't respect our reservation, they told me I could pick the car at 6 and they closed the office at 6, didn't tell me they didn't accept debit card and we had already paid for an insurance but they said they didn't accept it and we had to pay for another one. Worst service ever and a waste of time and money.Avis
8.0
Excellent
7 reviewsCleanliness
7.0
Comfort
7.0
Pick-up/Drop-off
10.0
Value for money
8.0
2 locations in Stafford
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Reviews
10.0 Excellent
Mar 2018
Pros:
everything was greatCons:
no issues6.0 Good
Jul 2017
Cons:
The charge for mileage was not explained to me by KAYAK or Avis.6.0 Good
Mar 2022
10.0 Excellent
Oct 2021
10.0 Excellent
Mar 2018
Pros:
everything was greatCons:
no issues6.0 Good
Jul 2017
Cons:
The charge for mileage was not explained to me by KAYAK or Avis.2.0
Mediocre
23 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
3 locations in Stafford
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Reviews
2.0 Mediocre
Aug 2020
Cons:
They didn't have the car I requested. They did not try to find a replacement or help me find one. All they did is suggest i take an Uber to the airport since they have a bigger fleet there.7.2 Good
Jul 2018
Cons:
The car seemed to need maintenance. It was shaky and it made all kinds of weird noises.6.8 Good
Apr 2018
Pros:
Very slow pick up process. They also wanted proof of my current auto insurance plan. I don’t carry that with me when traveling. A manager told the desk worker that she could waive that requirement.6.8 Good
Jun 2017
Pros:
Drop off was really quick. Nice staff.Cons:
A long wait at pick up, but they can't help when it will be so busy.3.6 Mediocre
Apr 2017
Pros:
Vehicle was ready at scheduled time Vehicle was good on gas It was easy in and outCons:
Speakers did not work Vehicle smelled of gasoline on the inside (agent knew and rolled windows down and turn AC on blast, didn't realize until I was gone already)2.0 Mediocre
Apr 2017
Cons:
My girlfriend and I each have insurance policies that extend coverage to rentals. When my girlfriend picked up the car from the enterprise office, the employee would not let her take it without the additional coverage. She repeatedly insisted, contrary to enterprise policy, that the insurance was mandatory. Subsequently the rental rate almost tripled. When I found out I immediately contacted the enterprise office. I was told they would call me back before the close of business that day, which never happened. I will be pursuing recourse with enterprises corporate office and kayak.Priceless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Stafford