Stafford Car Rentals

Cons: I had no problems.

Cons: I called a closer location to see if they had availability and they said they did, when I got there they didn't have any cars and told me it would be 3 hours before they had a car for me.

Cons: My girlfriend and I each have insurance policies that extend coverage to rentals. When my girlfriend picked up the car from the enterprise office, the employee would not let her take it without the additional coverage. She repeatedly insisted, contrary to enterprise policy, that the insurance was mandatory. Subsequently the rental rate almost tripled. When I found out I immediately contacted the enterprise office. I was told they would call me back before the close of business that day, which never happened. I will be pursuing recourse with enterprises corporate office and kayak.

Cons: A long wait at pick up, but they can't help when it will be so busy.

Cons: Took almost 45 minutes to pick up the car and just as long to get the car dropped off. Car was okay.

Cons: There was a crack in the windshield that was not fixed prior to me picking up the car and I thought that was not a safe thing to do

Cons: I was called 2 hrs before the rental time to be told the minivans were not available. That is really poor. Consequently, i had to cancel my trip that i had planned well in advance and relatives had travelled from overseas to attend.

Cons: The trunk was smaller than I expected but still held the luggage for four people.

Cons: Speakers did not work Vehicle smelled of gasoline on the inside (agent knew and rolled windows down and turn AC on blast, didn't realize until I was gone already)

Cons: They didn't respect our reservation, they told me I could pick the car at 6 and they closed the office at 6, didn't tell me they didn't accept debit card and we had already paid for an insurance but they said they didn't accept it and we had to pay for another one. Worst service ever and a waste of time and money.

Cons: I learned the hard way that not all Hertz locations have off hour drop off capability (likely this is for all rental companies). It was partly my fault for forgetting to change the default noon to noon drop off times when booking online, but the end result was a big hassle given our pick up location was closed all day Sunday and didn't open Monday until 7:30 am. We had a 10:00 am international flight to catch and this wasn't an airport location. We changed the drop off to a nearby location for $30 but there it was anything but intuitive. Got it done after much hassle and since I haven't heard anything I assume all is well.

Cons: The charge for mileage was not explained to me by KAYAK or Avis.