Cons: Being my vehicle would be there at 12pm, was there at 11;30 am told to come back at 12;00. Came back 12;00 no vehicle. Agent then told me it would be 45 minutes Late. Had to leave was on a tight schedule planned months before. Recieved call from agent at 1;17 pm that vehicle had finally arrived. I should have been notified at 11;30 the vehicle was not going be there. Will never rent from this office again. Had to rearrange whole vacation schedule at the last minute on thanksgiving eve.
May 9 2017
Pros: I did receive a phone call notifying me.
Cons: No cars available to honor reservation. I did receive a phone call about 30 minutes prior to my reserved pick up time notifying me of the situation. Not much help when you need a car though. No attempt to help me secure a rental with another company, no assistance at all.
Jul 10 2017
Cons: I booked a rental vehicle 2 weeks in advance and 1 hr before I was supposed to pick up they called me and told me they had no vehicles. I was supposed to leave at 4:30 am the next morning and all rental companies close to me closed in an hr. I had to make a lot of calls and could only find a vehicle 1hr away for more money. Extremely dissatisfied
Mar 2 2017
Pros: I paid $45 dollars. And I still don't know why. On Avis rent a car pay again . They didn't know why.
Nov 28 2016
Pros: Customer Service was great.
Cons: The car outside was dirty... Had to get a car wash
Cons: What I didn’t like is my wait time picking up my vehicle and The representative never informed me about The shuttle times !My car wasn’t clean at all , the windows was hard to look out of when driving at night!!!! I paid to much money for poor service!!
Feb 14 2018
Never again through a Third party
Cons: This is a nightmare. When I went to pick up the car they didn't have one in stock and offered to get me one that was lower that what I paid for. He said he wouldn't upgrade me because it would be more money nor could he give me money off, so I cancelled it right then and there and NEVER picked up the car. I STILL HAVE NOT GOTTEN MY REFUND FOR THIS PURCHASE. There is no one to call for Kayak and when I called priceline they said I needed to call Hertz, and when I called Hertz they claimed it would take 3-5 business days as it happened with a third party. I will never rent through a third party anymore. And on top of all that the clerk had a nasty attitude. Never again!