Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.
Feb 3 2016
Cons: Bad signage in Key Largo. It was difficult to find the drop off point!
Apr 7 2016
Will never use budget again! Ruined my final day o
Cons: Customer service modified my reservation to pick up an hour later without my request or knowledge and the price went up $25/day. I called back and another customer service rep "recovered" my old reservation then changed the drop off location by mistake and the woman at budget who was in a rush to get to lunch ran my card before showing me the contract which caused another issue. Since she ran my card it showed my reservation was now open and could not be modified. I spent over 2 hours on the phone with a very rude customer service rep, Oscar, while at Budget in Key Largo, being disconnected several times and when I asked to speak to a supervisor the representative said there wasn't any around. Then said he would put me on hold and kept me waiting 15 minutes until the phone coincidentally disconnected. The last phone call they claimed I would definitely not be charged the $300 one way fee because budget customer service is the one who screwed it up and changed it without my knowledge but I dropped the car off at the airport and they charged me $371 for a 1 day rental which I booked over a month ago for $33.66. I will never use Budget again. It ruined my final day of vacation and I will tell everyone I know not to rent from them.
Apr 17 2016
Pros: They were very nice and helping people. I had a problem and they were willing to help any way they could.
Cons: There really isn't anything. Maybe offer pick up and drop off service.
Jan 18 2016
Pros: I prepaid and then when i got there they did a credit check and asked me for a major credit card. Since i didn't have a major credit card so i wasn't able to rent. Now i have to wait on my refund. They told me my refund would be there by my next bank statement. Now i don't have the money to rent anywhere else and it messed up all my plans for my kids birthday. Budget sucks will never rent there again.
Jan 24 2016
Pros: the service was excellent and I will recommend anyone to go there because they're nice people that help you out
Jul 12 2016
Pros: Everything was excellent. I have no problems with Budget.
Nov 21 2016
Pros: When we arrived they did have a long line, however, the line did love rather quickly and the process to rent a vehicle was rather short. The car was cleaned and was given a free upgrade without the representative trying to sale is an upgrade to avoid a longer wait. She was absolutely great as she made the process seamless.
Cons: Policies-tolls: Sunpass cost, they charge you a daily fee for Sunpass in addition to the cost of tolls.
Pros: Great Customer Service, the car was brand new and very clean
Jan 16 2016
Pros: Great service and courteous people.
Oct 1 2016
Happy there is now an Enterprise in KL.
Pros: Easy to just drop the keys off and be on my way.
Cons: There is hardly any parkinglot, so turning into and out of the lot was not very safe. The person picking me up basically had to park on the shoulder of Route 1. They also needed another person, as it as 9am on a Saturday and there were 4 customers dropping off or picking up at the same time.
May 9 2017
Pros: Friendly staff
Cons: cars were dirty. the excuse was the car was sitting for a couple of days. the car has not been cleaned, there were electronic devices left by previous customer in glove box and the previous renter must have had a pet in the car which was noticed by my son in law who is alergic to cats. I am Not, but 200 miles later when i picked him up it becamw evident. sloppy work Enterprise!
May 13 2017
Awesome customer service
Pros: The agent, Tammy, Was great! She was quick and knowledgeable and I had muy car in no time art all.
Cons: Car was not available at requested time. Car was not available 4 hours after pick up time. Agent was defensive and combative rather than contrite and apologetic. Car was dirty. Management was not responsive.