Cons: I was 9 minutes late to pick up the car after the closing time for that location. There were still 2 people inside who would not help me, even though I had a reservation. I have yet to receive my refund, even though I have called and emailed multiple times. Funny part is, I went to Enterprise right down the road and they also close at 1pm. The woman inside was very nice and had no issue helping me rent a car, even though I was a late walk in. Hertz is absolutely terrible.
Feb 7 2018
Best Car Rental I have EVER Experienced
Pros: The Staff was extremely, professional, helpful, friendly, flexible, available and went out of their way to help me with my trip. My primary contact was Alison who was SO INVESTED & is that rare employee who goes above & beyond as if it was her own business. I also spoke with Ronnie & was driven back by Aaron. The whole Team was a Wondeful Trifecta of Customer Service. I got an incredible deal on Kayak, but I actually chose to spend a bit more & upgraded to a premium vehicle.
Cons: I wish this Branch was in LA so I could use rhem more...OR at least have them come to LA to train the LA reps OF HOW IT SHOULD BE DONE!!!
Pros: I liked everything about this car rental experience.From the moment I got car until I returned it and all questions in between, I was treated wonderfully. The gal I worked with was K J, this young lady is definitely an asset to your staff, I can't say enough nice things about her!
Jan 2 2017
Pros: I've rented from Enterprise for the last 13 years and love it each and every time!