Pros: I liked the overall service. The two reps I had contact with was very polite and helpful.
Cons: When I got there I didn't know I had to bring 2 utility bills and pay a 150 refundable deposit for the rental. I asked the rep why I didn't know.. She said that most third-party sites don't have regulations. I had to go back home and retrieve all these items.. Which was a hassel to do being that I have only one bill in my name at my residence. This needs to change because you guys will miss out on money.. As long as the person has the money.. Let them rent the car. I later found out this rule is for debit card users only.
Feb 26 2017
Pros: Staff were super friendly and helpful.
Oct 9 2016
Pros: Staff is awesome!!! Very helpful, kind and extremely polite and very customer focused
Pros: My first impression of the compact Yaris was that I could fit it in my purse. My purse benefited, however, from this extremely economical and easily driven automobile. The car handled over 1,000 miles extremely well - both the road conditions and the weather. Had great pickup, too, on the interstate. The Summerville, SC, Hertz pickup was very good. Eric was very courteous and took his time. He even put the back seats down for my luggage and ease of mind that no one could get in the back seat when I wasn't looking. Little things like that make a big impression. Plus the price for the rental was great considering the mileage I put on the car. However, since the Yaris had Texas plates, I figure I was getting the little car closer to home by dropping it off in Tulsa.
Cons: The inside windshield was not cleaned properly and was smeared. As I was headed west the whole time, the smears were both a distraction and an eyestrain.
Cons: How come Kayak let me book even though the location was closed at time of arrival
Nov 21 2015
Cons: Waited for shuttle for 30 minutes but none showed. Person told us to call. We did and office did not answer. Than after another 30 minutes we called again and received an automatic message that the office was closed. We had to rent from another company at a premium.
7 travelers who rented a car in Walterboro gave the car agency they used an average rating of 6.9