Pros: The pick-up and return were pretty smooth. Staff was quite friendly and was not aggressive in pushing customers to purchase additional insurance/service items. Conditions of the car was good. The location is quite convenient for me and accessible by public transportation. The price for the weekend deal is pretty good. I will rent the car again from this company.
Oct 23 2016
Cons: Car was dirty, service was poor, and the experience was not pleasant. I'll probably never rent from and off/site location again. If it's not at the airport I'll pass.
Nov 9 2016
Pros: Location close to my residence.
People at Hertz (allston location) is nice and kind.
Nov 11 2016
Not sure who's worse, Kayak or Hertz
Pros: I needed a car at Logan Airport Boston, arrived and went to the rental center. Firstly neither the car center nor Hertz had a wheelchair for my disabled wife. She had to painfully hobble to a bench, ok happens all the time. However the Hertz counter staff were such jerks. I'm the only one in line and there were 3 of them, each cast a glance my way then went back to their computer screen. I realized they were either fools or biased against me since I'm white. So I marched right up to the first person and said "can you help me?" she begrudgingly said yes.
The next delight was the clerk told me Kayak made my reservation to pick up in downtown Boston and could not help me, I had to get into Boston by taxi. That was the part that made me upset so I protested. The clerk lazily drawled "ah'l see whats I cans do" which gave me a real boost of confidence in her abilities. She ended up letting me pick up there but would have to drop in downtown Boston Can you believe it? I dropped the car back at Logan at the end of my trip.
Nov 27 2016
Kayak provided an excellent deal!
Pros: I rented a compact and the Hertz company ran out so gave me a slightly larger car. They were so nice and accommodating. The location was a little difficult to access since it wasn't at the airport location but it was fine because we needed the car during our vacation, not at the beginning nor end. It was also very clean. I secured a rental for $16/day during the Thanksgiving Day weekend and it was honored. No scam!!
Cons: Location of the Hertz.
Mar 15 2017
Safety should be number one
Pros: The young man who helped us was very nice and worked hard. It appears that he was a one man show in that, he was brushing snow off of cars and then running into to help customers. I admired his can do attitude. The car we got was a small Chevy. It's an interesting little economy car that rides pretty nicely and handles well for what it is.
Cons: I didn't like that my wife whose rental it was was given a car without washer fluid and tires that were inflated from 8-10 pounds. I contacted Hertz twice and was told by agents to bring it up when I turn the rental in. That is not good enough for me; I think something should've been done then. I ended up contacting Hertz on line who, as I write this, is researching the case. I am most disappointed in Hertz. I thought they were number one but that may be from my memory of them in the 70s. I'll see how they handle these safety concerns and decide if I'll ever do business with them again.
May 18 2017
Pros: By mistake I had rented at Harvard Square rather than Logan Airport and they were able to transfer reservation and accommodate me at Logan. Wini did the heavy lifting and was most helpful.
Jun 6 2017
Debit Cards Not Accepted
Cons: The vehicle was prepaid, however debit cards could not be accepted. Although Hertz's general policy claims that debit cards may be accepted assuming certain criteria are met, there was no option to prove compliance with the aforementioned criteria.
Pros: Convenient location in Allston and reasonable price
Jul 27 2016
Excellent but spoiled by poor pickup
Pros: Good, clean car
Cons: Pre arranged hotel pick up didn't happen, ended up having to call a different office and had to wait
Aug 8 2016
Good customer service in Boston
Pros: John was very attentive to our needs and made sure we were happy,
Cons: Plugs for charging electronic devices stopped working,
Oct 7 2016
Pros: no problems
Cons: I would have prefered a smaller vehicle. I chose the mini-van because the per-day cost was lower than the compact or mid-size vehicle.
Oct 13 2016
Pros: New car, amazing price, very accommodating staff. Enterprise outdid itself to keep me happy.
Oct 14 2016
Pros: Relaxed and good customer service. Was able to drop off the car at a different location than I picked it up, in fact was able to leave it at my hotel and they picked up the car there. There was a little bit of leeway on the amount of gas to keep in the car upon return. Overall, very happy with the price, service, and the vehicle.
Cons: No negatives or surprises which is always nice.
Apr 4 2017
Helpful attendant made the difference
Pros: Excellent service by Gentry, the person who processed our car rental.
Cons: Flexibility to accomodate customer needs, we needed a van because of a death in the family. We got what we needed with at an affordable rate. Took just 10 minutes total.
May 27 2017
Pros: The staff was super helpful and even gave me a ride to work after my drop off!
Jun 12 2017
Pros: Easy drop off
Jun 12 2017
All would be good if the price would be final
Pros: Everythink was more or less ok. The car was quite new. It had the back camera which was nice.
Cons: The car wasn't clean, z pass didn't work properly. The biggest issue are the full insurance which makes the total price per day over $100.