Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
Dec 21 2015
Pros: Customer service was very speedy and friendly. Got me to the car with all payments and paperwork done in less than 10 minutes.
Cons: A little expensive for drivers under 25.
May 2 2016
Pros: We received an upgrade. My daughter loved the sunroof.
Pros: The car was clean. Everything worked. It drove fine.
Cons: The Nissan Versa had a lag in power. It was okay, but slightly annoying.
Jan 15 2017
Pros: Rental smooth but service could b improved if kayak and hertz shared data bases. I enter all the same info into kayak to book the car and have to do it all over again at the hertz desk - wastes time. Also would b gr8 to know if ur class of car is even available b4 wasting time putting in all the details. When I tried to book in 30' avis, budget and eurocar had no cars at the Rochester Airport - not discovered until I went through the same process for each. Only Hertz had cars left and was charging $200/day at the desk - almost 3x advertised rate. I took a cab and got one for $30/day at an off airport location.