Lack of available car in spite of of confirmed booking!
Pros: The car once we eventually got it was lovely and easy to drive.
Cons: We were not picked up as arranged and got no phone call. When we did call we were told there were no cars available in spite of having a confirmed booking. Very poor customer service. Delayed us by nearly 2 hours which was a lot as we were travelling and only had the car for a day.
Mar 18 2017
Both cars that were received were dirty and old
Pros: Front desk person was very accommodating
Cons: The first car rented was dirty and smelled, took back and got another car which was damaged and smokey in the interior. I have rented other company's but looks like hertz is not reinvesting back into there cars. Would not rent again.
Apr 18 2017
Cons: When we went to pick it up Saturday around 1pm they were closed. We never did pick it up.
Apr 24 2017
Pros: Price and location
Cons: No cruise control. Only 1 setting for intermittent wipers. Uncomfortable seats
May 9 2017
Pros: The process was easy, efficient, and the customer service was great.
Jun 27 2017
Affordable but cleanliness questionable
Pros: Very affordable
Cons: Car smelled like smoke
Jul 5 2017
Pros: Price was about half what the airport wanted. We picked up off-site.
Cons: Agent told us we were being upgraded from compact. The Yaris seemed like a downgrade.
Jul 16 2017
Pros: The car was fine, the service was very good once I did see a representative on-site.
Cons: 1) I had to wait as there were no representatives in the office at my pick-up time. 2) I topped off the gas, but it still did not read as full. There was NO WAY to put more gas, it was completely full. I will be watching to see if I am charged, and if so, I will contest it. 3) The drop off was not clearly marked for Hertz. The envelope for the keys was not for Hertz and had instructions about drop off which I followed. AFTER dropping off the keys in the door, I saw that there was another sign that had been obscured by a parked car that said there was another area to park the car. At this point, my keys were already dropped off so I could not move the car to that location. I feel that the Hertz rep should have mentioned the drop-off and warned me about the fact that it was a bit more complicated.
Aug 27 2017
Cons: The booking was made for the wrong dates, i called and was unable to reschedule or cancel. The day I was supposed to retrieve the vehical the location closed at the exact time of my rental. I wasn't able to speak to anyone at the herts location till the following Monday at which time I was informed that there was no longer a vehical available to me. NO refund or car !
Aug 28 2017
Cons: It was not clear that the car rental was WAY offsite; 15-20 miles. If it weren't for the kindness of the Hertz staff, I would have had to take a taxi to the rental car location. Hertz provides a ride to their other location.
Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
May 13 2017
Pros: good experience
Cons: excellent customer service
Jul 8 2017
Pros: We loved being able to add an additional driver for only $3 per day. Very nice service.
Aug 11 2017
Pros: Car,a Hyundai Accent, was a bit smaller than expected, but proved to be a good ride and fuel efficient.
Cons: SiriusXM no activated, no auto trunk opener, no center console.
Dec 21 2015
Pros: Customer service was very speedy and friendly. Got me to the car with all payments and paperwork done in less than 10 minutes.
Cons: A little expensive for drivers under 25.
May 2 2016
Pros: We received an upgrade. My daughter loved the sunroof.
Aug 19 2017
Reservation and no car available
Cons: Reserved a car around 11:30am, went to pickup at 5pm and i was told there wasn't any cars available.
They said reserving online verses calling their agents directly that the two cannot keep in sync and cars tend to sell out if you you make reservations online.