Pros: Car (Ford Fusion hybrid) was very fuel efficient
Cons: Car was difficult to start - written instructions needed
Windshield was dirty
Hertz employee up sold to more different and more expensive car
Received voice mail when called for assistance
Dec 27 2016
Completely screwed by Hertz. Never Again
Pros: I reserved the car and expected there to be a car for me. Hertz called two hours before I was to pick up and said basically "we don't have a car for you....screw you.....we might have one in a couple days. And now I know that if you dont PAY for it when you reserve it....you really have nothing. Worst experience ever. Ended up costing my twice as much with Budget. $600
Feb 14 2017
Pros: The hertz staff was nor friendly, I paid for a corolla or similar and I got the tiniest small car. They were out of office for 1 hour when I went to return the car.
Worst experience ever.
Feb 22 2017
Cons: They did not have the size car we reserved. Our only option was to drive the rental car to another location and exchange it. When we artived the new location found a tiny chip on the windshield we overlooked on the initiak wslk around, so they said we had to fork out money or file an insurance claim before they gave us the car we originally asked for! Im still mad thinking about it!
Feb 23 2017
Pros: Never rented car keep calling them and it would go straight to a fax number i called all dayv also tried to contact thru web never could get any information or to get any one to call me back.
Cons: Without consent or notification, my credit card was charged $200 when I picked up the car, then charged the $54 rental when it was returned the next day, along with another $200 charge. I contacted the number on the Budget receipt, who said those charges were "authorizations" and would come off. It's been 6 days, and still no pending transaction reversing the $400 in additional charges. They're also showing up in my credit card detailed billing as "purchase", not "authorization".