Hertz in Virginia was not interested in my safety
Pros: Location for pickup
Buffalo Airport Hertz team made everything right.
My car from Buffalo had good tread, a snowbrush and windshield washer solution that did not freeze on contact.
Manager made ammends from Buffalo.
Cons: 1. Winchester VA Hertz team continued to defend their poor customer service even uppon return.
2. Argued that tires were just above the "legal standard" when I said I had misgivings as I was driving into Lake Effect snow region. No common sense.
3. I was right- the car's tires were inadequate and dangerous to the point I drove 50 miles AFTER my destination in a snowstorm to swap out a like kind of car with good tires in Buffalo.
4. No snowbrush (try that in 12" of snow)
5, Washer solution was water- froze on contact.
6. Hertz VA told me to stay home instead of driving the car I rented Buffoon.