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Price and location.
Price and location.
Nothing special. It worked to accommodate the need. It was basic. No ice machine in the hotel. You have to request cups at the front desks.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Price and location. The toilet seat would not stay up. It was a non-smoking room, but smelled of cigarette smoke.
Clean and quiet, close to my job site. Off the beaten path, a little. Everything was about 6-7miles away from hotel.
Staff was friendly The water in the kitchen sink had an awful smell, so it couldn't be used. Also, the hand held shower head was broken so I had to hold it as I was trying to shower. It made showering difficult.
Great parking. Sufficient easy access from either Casa or Lemont. Only 3 miles from eclectic downtown Derien. N/A
Price No ice or breakfast
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Didn't stay at hotel. Cancelled reservation with best western. Piceline wouldn't cancel. Made reservation thinking BW was pet friendly. They were not. That's my problem.
Staff was excellent! From check in to checkout.
I liked the location just outside of Chicago but still close to many attractions without. Breakfast bar was wonderful, neat,clean, and very well organized. I like the check in and check out times. The rooms were very clean and perfect for our weekend trip. Plus free parking is always nice. Couple things. As I checked us in (5/21 around 7pm) the girl said she needed a card on file for any damage or what not. Understandable. But what she didn't tell me is that she was charging my card $20. (Standard I know) but she didn't even tell. Had no intention of telling me. I only knew because of my mobile banking informing me she took money. When I asked her she goes oh ha ya. I guess I should of told you I was charging your card. You think? That's theft. Not happy about that one bit. Next. Every best western I have stayed at all have the high pitched water whistling sound. So when people shower it's loud and only half the water makes it into the shower head. The rest spills all down the wall. The toliet would flush then take 20+ minutes to fill up again. Really loud and annoying. But like I said you get what you pay for. Great cheap hotel for a Chicago visit. But you get what you pay for.
Reasonable price. Acceptable breakfast. Would stay there again. I don't stay in hotels enough to answer some of the questions above. For several questions I would have answered no-opinion. Bathroom door didn't latch; staff repaired it while we were out. Dresser drawer is on the verge of breaking; we didn't use the dresser.
Price. Lots of stuff for the price -clean rm, pool, breakfast, workout rm. But just know that all that stuff is at the very basic level, not fancy by any means. Good for a family on a budget - which seem to be the majority of the guests. Overall dated feel. Once was nice, but feels weathered as of today. Tub didn't drain well. Loud ac unit in room. Cleaning product smell in halls and around lobby entrance. Staff does a good job if trying to keep it in good form.
Room was musty and damp. Not very clean. Breakfast was pretty mediocre and coffee was awful.
Check in was friendly. We booked at Chicago Club Inn because it advertised a bar. Once we got there, no bar. The place needed vacuumed really bad.
The amenities were excellent. Wonderful free breakfast, great coffee, indoor pool, awesome commons areas to have guests over, beautiful courtyard. Big room with porch. We almost cancelled due to other bad reviews but we're very happy with our room and the hotel in general. The staff was very nice and although we did have an issue with the AC, they got it right ASAP and everything went well. WILL stay again when visiting family in the area.. Nice place to have people come meet u at to visit.
The room was spacious. The breakfast was pretty good. The happy hour was OK. Lots of family with kids. Occasionally it would get a little load night. Needs more parking. The workout room was one bike, one ellipitcal, and one treadmill.
Stayed for the grand opening weekend. Staff was friendly, breakfast was good. Beautiful lobby and courtyard. The price was excellent and was the first to enjoy the room. Located next to shopping outlet. Would definitely stay again for my next Chicago visit.
Our room was comfortable and it smelled good! Breakfast is big and good. Staff was very nice. There were a couple amenities advertised that were not actually available. There is not a hot tub. It turned out to be kind of a party hotel so it was load and smelly in the hallway.
I liked the entire stay very much. The staff was friendly (even remembering the last time we visited). The staff made extra efforts to accommodate our schedule to make our room up at a time convent to us. ALL staff, from front desk to restaurant staff to housekeeping were cognizant of us enjoying our stay and were very responsive to our schedule as to not to in any way inconvenience us.
My husband and I stayed at the Marriott while attending a wedding in Downer's Grove. We stayed here because it was part of the hotel block that the couple booked for out of town guests and we received an excellent rate. We thoroughly enjoyed our stay at this Marriott and will likely stay there again if ever in Downer's Grove. In fact, we were married 3 months ago and honeymooned in Aruba at the Hyatt. We thought that the rooms at this Marriott were much nicer than our room at the Hyatt, which is saying something as we stayed at one of the "premier Hyatt facilities". Given our great experience at this Marriott, I think the Marriott will be our "go-to" hotel from here on out when we travel. In addition to the beautiful rooms - we were impressed by the hotel staff and their willingness to accommodate whatever needs we might have. We showed up at the hotel at 9am after taking a very early flight from Philly, and they were willing to check us into our room at that time (incredible!) so that we could get a little rest in before the wedding. When we checked out the next day at noon, we asked if we could stay a little while at the pool because our flight was not scheduled until later in the evening. Again they were incredibly accommodating giving us an extra hotel key so that we could have full access of the pool and fitness center facilities. We definitely look forward to returning to other Marriotts in the future and you have turned these typical Hyatt guests into Marriott people! Thanks Marriott Downers Grove The pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside) could use some work. They might have been looking into working on that as some construction guys were talking around the pool when we entered for some R&R before our flight.
I did not stay and had the hotel cancel the reservation. Please return my money
The hotel is only pet freindly under their terms. You are discouaged from leaving you pet unattended in the room.
It was nice and being off a busy highway it was pretty quiet! The check out time is noon so we didn't feel rushed in the morning. There were only 2 towels in the room. Could of used a couple more. There is no elevator so I'm glad the weather was nice when we were there.
The high firm beds. Prepay ahead. No other motel chains have ever required prepay. I have always paid at the end of my stay never at the beginning.
WE NEEDED A ROOM NEAR WHEATON. WE FOUND THIS MOTEL ON THE INTERNET. WE WERE HAPPY WITH EVERYTHING.
The pay movies Terrible customer service, they ran out of towels and linen. How do you run out of towels and linen when you run a hotel??? There are much better options in the area, it's not worth the savings.
The room was clean and well appointed. The front desk staff was very friendly and helpful with all request and questions.
Close to midway airport. Little bit noisy.
The entire stay was exactly as expected, clean spacious room, wonderful room service and plenty of parking. The only problem was the empty vending machines but they sold beverages at the front desk.
Nice work out facility, nice pool area, Hotel was very nice. Had dinner and breakfast in Dempsy's, which was very good.
The day and night clerks at the front desk were both helpful, efficient and friendly.
I have stayed at this hotel many times on business. It has excellent rooms and amenities within the rooms - refrigerator, microwave, DVD player, etc. It is luxurious for the price and the best Best Western I have stayed at. It is a great relatively inexpensive place to stay near Oak Brook IL This hotel has half-basement rooms (which I had on this stay). While the room was huge, it did not have a chair or love seat. The desk chair was not adjustable nor was it comfortable.
Clean. Recently renovated. Kind staff. Tiny/hot workout room. Good internet/downloaded a lot of work files easily. No pool. Windows open to exterior/fresh air. Continuous fan is an option on heating/ac unit.
the people were friendly the toilet made strang noises- not flushing but like water was running through it
Close to the airport. Easy bus pick up to the airport. Nice breakfast.
The $10/day parking and easy pick-up and drop-off to and from Midway Airport. Closeness to airport and 24/7 bus service. Nice start to our day with a hot breakfast.
Very clean, great breakfast, very friendly atmosphere and staff no
The room was nice, quiet and clean. It is over priced. We had to pay and additional $17 for parking overnight in an unsecured parking lot. Needless to say there are no views since it is close to MDW airport, which is why I think it is so overpriced. There was no bottled water in the room. Typically, most hotels provide 1 or 2 complementary bottled waters. I had to call the front desk three times to verify the check out time and kept getting placed on hold.
The service staff was excellent, they were always there if we needed anything and were very frinedly and attentive. We had some issues at check in and the counter staff were helpful and attentive. The room was very small but overall our stay wasn't too bad. The breakfast buffet was well stocked and the menu changed daily. Our room was supposed to be a study. What they did was manage to stuff a desk and sofa bed into a regular sized room along with the king bed. When we opened the sofa bed we had less than a foot between the bed and foot of the sofa bed. This made for very crowded living conditions for our family. We had really expected a larger room for the money we paid. With other choices in the same parking lot, we would have stayed elsewhere had we known in advance. Fortunately, all we did was sleep and shower in our room. I have stayed at other Hampton Inns and this was the first time this has happened.
The December 28, 2015 rain/ice storm delayed our trip home from Jamaica. Hampton Inn had the best rate for a very last minute reservation. They accommodated the eight of us with ease. They made us feel welcome after an unfortunate travel delay. The rooms are large and clean. Breakfast is wonderful. Would definitely go back even without an unexpected delay. Thanks guys!
They're very rude and impolite!! kept asking when am I going to leave!. Don't know where to start : I stayed for one night only when I arrived the front desk was so not friendly and she kept blow air she asked my for my bank card and ID to verify the reservation she was very stressful and upset for some reason I felt like someone enforced her to work!! I was about to tell her it's a hotel you need to smile abd chill out dude!!! . Next day started to pack up and asked them for extra half an hour within 15 minutes they sent the house keeper saying that it's time to check out, RUDE!!!! this was my first and last time to go to this hotel.
The complimentary breakfast area. Lobby has construction companies equipment in it and the door to my suite had the rubber hanging off it.
Had to pay for parking when the area is not luxery or in an area that most hotels would ask their guest to pay for parking. My son was in a room that was still being renovated. There was no toilet just the sink and shower. Parking was $17 thats ridiculous.....
Good price for the room. They have a free continental breakfast. The room was clean and comfortable with nice furnishings and HBO. There is an airport shuttle, which I recommend because... They charge ALL hotel guests $17 daily to park a car. They should only charge people who park and fly. The location is near railroad tracks. The noise is not obnoxious, but noticeable.
Efficient front desk--handled all my request quickly. Found closest Doc In the box for me.
The room smelled like it use to be a smoking room and had a wierd odor to it.
Absolutely nothing. Refund and formal complaint filed. Normally I don't leave reviews but on this one I had to. Made reservation for parents and nephew in town and first the rooms look nothing like the pictures so don't get fooled. Not 5 min after I dropped off my parents I got a call to rush back to the hotel. My mother not only was put in a room that had holes in the mattress and was blood stained, but was also bed bugs. I took photos of the war torn mattress and also brought the bugs in a paper towel to the front desk to show them. They moved them to another small room and I asked if we would have the same problem and the desk said we shouldn't but to be sure to check. Not the answer you want to hear so needless to say we then asked for a refund since bed bugs isn't something you want crawling on you and your clothes at night to take home to the little ones. I would highly suggest looking elsewhere to spend the night if you value your health and safety. I called the corporate office and they have filed a formal complaint into the matter. Hope this helps for those of you traveling and saves you the time and headache that myself and my family had to go through.
The staff was friendly. Good location. Easy to find. Quick access to highway. The first room (had sign 100% smoke free) we were given smelled of stale cigarette smoke. Requested a room change was immediately given another room. Second room smelled better. Bed had hair on the sheets and pillow cases that were not from us.
The room was filthy and smell like Moho... I only stay for an hour
The room was clean, smelled nice exactly what the pictures showed is what you get. You can hear everything. We had a room by the stairs and it kept us up all night. There were loud drunk people hitting the wall down the stairs, laughing all hours of the night.
They woman at the frnt desk recommended ( I had asked) a superb restaurant.
Good location. Fair price. Perfect for a budget road trip. Booking.com gave me the best rate I could find.
A wonderful hotel. Very comfortable room. A simple but good breakfast. The staff was very friendly.
Breakfast, good Internet connection, printer & PC with Internet available in the lobby, room price. Bus stop with a limited transport nearby. Poor wireless in my corner room (the wired connection was good). Car or taxi is recommended (at least 1h30 to Chicago by public transport, no sidewalks around).
The cleanliness of the rooms and breakfast
close to destination yes, the motel indicated they did not see my reservation in their system. It was like I didn't even book thru your website.
Breakfast bar, good location, shopping nearby Tub drain did not drain very well?
breakfast, swimming pool there is a tool way next to it
Very convenient to the airport. Staff very friendly and helpful. TGI Friday's right next door, so dinner was covered. My flight out was delayed at the last moment and the front desk let me back into the room after I had checked out -- sweet, Not much around it other than more hotels. Didn't offer any kind of breakfast other than pastries - so you had to travel to find breakfast.
It smelled funny and it was too far away from the nicer parts of the city.
Helpful staff No
I was hardly ever there, from late night till morning, but the continental breakfast was good, the pool would have been nice if I had time to use it. Ice on every floor would be nice, an ice bucket too.
Excellent service and very nice rooms. I always know I will have a nice night's rest at a Best Western. nope
Beds were comfortable. Free breakfast.
Only when I told the staff that my phone did work to call the front desk . He didnt seem to be to concerned about it ...
It was close to where I had to work. Room was not very clean, A/C didn't work well, had to change rooms the third day, the continental breakfast was minimal.
Great price Better fitness area
the hotel was dirty at times, things left on the floors from people that where rude and didn't know how to throw things away. Our bathroom toilet was really gross and there were not enough garbage cans in the rooms.
This hotel met expectations on everything except the level of noise. With this hotel being right next to Midway airport you have to expect some noise. Interestingly the airplanes taking off and landing weren't the issue. I'm not sure if it was construction, a train, or something else but for the entire time we were at the hotel there was a periodic, very loud, metal on metal screeching sound that would last for around 5 to 10 minutes then stop. Definitely made it difficult to sleep.
The staff were so helpful and friendly! The rooms were very clean and spacious.
The staff, and clean modern rooms. Free breakfast was decent. The kingsize suite is very small.
hotel/rooms are clean and roomy. Where do I begin ? I stayed here for New Years while visiting my bf. My stay was great except for one night when I was awoken by yelling and crying by a grown man outside my door arguing with his gf until 3 am. I am not the type to complain, ever, but I just had enough and really needed my sleep. They escorted him out & all was well. Customer service is exceptional here and hotel is beautiful; the only reason I returned a second time. So, I re-booked at the Hyatt for my stay this time around because I felt the previous incident was something out of their hands. This time around I stayed for a total of 3 nights which consisted of my neighbors on both ends screaming and yelling , running up and down my halls until 4:30 am. Not to mention , there was a very strong marijuana smell seeping through my vents. Every time I entered my bathroom, the odor was there. I complained the night before my last stay about the smell to ensure I was not charged for anything & the supervisor advised me the next day they were escorted out. The last day of my check out , I spoke to the manager above Her & asked for a Kate checkout , which I was given. I also advised him of the horrible stay & he responded that they have received no complaints and no one was escorted off the property, and that when he saw me yesterday I looked just fine , like nothing bothered me. All in all, manager was a liar , supervisor was unprofessional, every stay guests are a complete nuisance and you will remain sleepless & staff will not acknowledge your concerns. Also, prices are outrages for location ! I paid almost $600 for 3 nights (this is a discounted price) to smell marijuana for three nights and stay wide awake until my neighbors got tired of running and yelling back and forth . My suggestion, beautiful hotel, staff is friendly but does not really care about your comfort, neighborhood is not nice at all for the price, and hotel is unbelievably noisy.