Dollar Car Rentals in Key West from $35/day

2.0 Poor

Compact

Jul 14 2017

Terrible Service!

Cons: I arrived at the counter with my reservation confirmation and after waiting in line for 20 minutes I was told they didn't have a car for me. The couple behind me were returning a car but the agent said it didn't matter, I couldn't get a car. Didn't say how long it would be or offer another model. She was unsympathetic and apathetic. I went to Avis and the agent was very helpful and got me a car (for a higher price than the one I'd booked at Dollar) right away. I will be staying away from Dollar (and Thrifty since it's that same desk and agent) in the future.

8.4 Excellent

Luxury

Mar 7 2017

Professional and Pleasant

Pros: The lady we returned the vehicle to identified incorrect charges and resolved such. It was not her place to shoulder the debacle in Miami but was insistent in knowing if our experience was pleasant/acceptable or not.

2.0 Poor

Standard

Feb 21 2017

No car available

Cons: When I went to go pick up the car, even though I had confirmation they had no car available. I had to go to a different rental company to find a car and paid double the price.

2.0 Poor

Standard

Dec 18 2016

Awful! I am awaiting my refund for a no-show agent

Cons: I arrived at the airport to pick up my vehicle and after waiting for 15 min. , there was no agent in sight. I have canceled my reservation and am awaiting my refund. I had to make some quick decisions at the last minute for my reservation. It affected my travel.

10.0 Excellent

Standard

Nov 14 2016

Easiest car rental ever

Pros: Car was ready on arrival and the clerk was very helpful

2.0 Poor

Intermediate

Nov 10 2016

Service

Cons: Car was dirty (inside) and smelled of cigarette smoke at pick up, asked to change car but they said just write down what's wrong on the contract. Told them when ordering car that it didn't let me put in a different destination online so when I returned the car to another city they charged me another 100.00 dollars plus other fees. So when I talked to customer service they told I was lucky that was all I was getting charged. Service was rude and didn't want to even listen to me. I will definitely not use dollar rental again.

7.6 Good

Standard

Oct 30 2016

Cons: Nickle and diming-i.e. $13.00 extra daily charge so my wife could also drive the car

4.8 Okay

Standard

Oct 10 2016

Pros: no shuttle

Cons: man at counter more interested in texting, didnt say he was going to charge extra (i was a little early). didnt tell me where to find car - i had to look all over parking lot. useless customer service.

9.6 Excellent

Standard

Sep 3 2016

Pros: Upgraded my car for free

Cons: Need more desk attendants

10.0 Excellent

Convertible

Jun 20 2016

Fantastic service

Pros: When we got to the airport to pick up our vehicle there was an issue with the car we chose so we had to switch cars. Stupidly I left my carryon bag in the original car and didn't realize it until we were 30 minutes into the road trip. When we got back to the airport the rep there did everything she could to locate my bag which was full of personal items. She stuck with me until they found it and I was so thankful!!! For this alone I will rent with Dollar again.

10.0 Excellent

Standard

Mar 23 2016

Pros: All of it

3.6 Mediocre

Standard

Mar 9 2016

Pros: The pick up in Lauderdale was friendly and prompt.

Cons: Everything stated above and the windshield was filthy.

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