Reviews for Enterprise in Escondido
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Jan 3 2017
Rental met expectations
Pros: There were no surprises, no presssure for upgrade or add ons. Reservation was done a day in advance and there were vehicles available to pick.
Dec 30 2016
Nice, a bit pushy.
Pros: The individual who rented me the car was polite and helpful, but was too pushy for me to get their insurance. He spent 15 minutes trying to convince me to get even the basic package. Also, when we filled our car up for the first time we noticed it only filled to 3/4 of a tank and wouldn't take anymore. Not sure if this was a faulty gas Guage or what the situation was.
Dec 29 2016
Great customer service
Pros: I was stuck in line behind several problem customers, that took up A LOT OF TIME. As a reward for my patience and a little Xmas present, they upgraded me from a bottom-of-the-line tiny car to a massive SUV for no additional costs. It was such a huge help having the extra room for our luggage and Xmas gifts.
Cons: The office was observing holiday hours that were not reflected on Kayak. My reservation was for noon but the office was closing at noon on Xmas eve. I was the second to last customer served and JUST made it on time. There were people after me who also had reservations for noon and were turned away. Kayak should keep up to date with special office hours.
Dec 29 2016
Car rental the way it should be... Or better :-)
Pros: After making the reservation online in my name, my husband was able to pick it up without me, no problem (state law here in CA says spouses can do stuff like that). He said the process was very smooth, only 2 issues being that 1. They were super busy (day after Christmas) so he had to wait quite awhile for them to bring out the car, and 2. They gave it to us with only half a tank of gas. They marked it appropriately on the papers, but I have never had that happen before, anywhere. Nonetheless the car was the model we requested online, clean and without issues, and it performed flawlessly. Then upon return, we had a very pleasant surprise: Enterprise said that we were a bit early and actually qualified to knock off a day from our reservation! I have never had THAT happen before either! Really appreciated their cuatomer-furst philosophy, and despite previously being only an Avid/Budget customer, this experience has definitely opened me up to other rental agencies. :-)