Reviews for Enterprise in Fort Wayne
- All reviews 100%
Feb 22 2017
Pros: Easy pick up right across the street from the airport. No shuttles.
Jan 28 2017
Pick up was delayed
Pros: The vehicle was clean and was the type of car ordered. I wasn't happy that there was only 1/4 tank of gas on the car wed hen I picked it up. Also, I ordered online so it woukd be quicker when I arrived. Instead, I was the last person helped and this in the lobby had no prearrangement. I understood gathering my license and having me sign. Also, the insurance had purchased online, they didn'the know anything about it. The encouraged their insurance.
Jan 23 2017
Awful smoke smell!
Pros: Good value for a last minute rental due to flight complications.
Cons: Car smelled very strongly of smoke and I had to ride an hour with the windows down just to make it tolerable. It was evident they'd tried to mask over the smell with air freshener, but it didn't help.
Jan 6 2017
Manager was helpful, others can use some training
Pros: Car was clean and nice. Drove well and met our need abundantly. During our trip it became clear that a different drop off point of about 7 miles (in an already one way trip) would make a huge difference, saving us much time and expense and managers at both ends were willing to work with us.
Cons: An employee at the originating store couldn't have been more uninterested in helping with our situation, totally apathetic. It sounded like she was maybe even doing her nails as she spoke to us, meanwhile we are driving on an interstate towards our destinations on unfamiliar roads, at night, after 10 hours of driving that day. Thankfully her supervisor, Andrew came to our aid from her lack of concern.