Find reviews that mention:
10.0
Pros:The staff was incredible; friendly and cooperative (our flight was very late, the time was 11:45pm)Cons:The check-in and check-out went like "clockwork". I truly can not think of how it could have gone smoother.Reviewed Jul 6 2021
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10.0
Pros:The pick up was super simple, the person at the counter was friendly and efficient. Vehicle was waiting for us and the guy in the lot was great. Very friendly helped answer questions about the area and gave us some recommendations. Drop was also simple, they were crazy busy and didn’t miss a beat.Cons:The only thing I can think of is letting people know they need 3 forms of ID.Reviewed Jul 6 2021
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10.0
Best Service Ever!Pros:They upgraded my rental car to any vehicle I wanted on the lot for a bit more money and waived the gas.Reviewed Aug 21 2017
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10.0
T-B, BDay BBQ Tour KC-SprinfieldPros:Wonderful People.Cons:Maintenance on the first car was incomplete. Easy exchange the next morning. Improve signage and directions for easier return would be a plus.Reviewed Mar 5 2017
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7.6
Cons:My mothers wheelchair did not fit in the back without turning down the seats. So. No extra passengers.Reviewed Feb 22 2017
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6.8
Not promised what they told usPros:Friendly. .... we thought we were stuck in Missouri ice storm after flight canceled.Cons:Promised a price w gas coverage. Next day get phone csllsvonly to argue with them about price.Reviewed Feb 3 2017
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10.0
Pros:Being able to pick out which minivan we wanted.Cons:Having to pick up at the airport.Reviewed Nov 29 2016
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4.8
Was overcharged significantly, and had to get it fPros:The customer service was great when I call to explain it was a problem with the billing they had explain what the air was agreed to fix it and send me a electronic billCons:At check-in they had charged me insurance and a lot of additional coverages I declined. This lead for when I was dropping off to be surprised by having a bill that was double the cost of the rental and not what I agreed toReviewed Nov 27 2016
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10.0
Pros:Thanks It was fast and easy. ..the service techs were friendly and very helpful. The staff and care were fantasticReviewed Nov 23 2016
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6.0
Upgrade crappyPros:Ease of check in and check outCons:Upgraded to Hyundai Santa Fe. Big mistake and not worth money!Reviewed Nov 13 2016
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6.4
MisleadingPros:Enterprise is great to work with.Cons:Kayak ripped me off $57 on a 2 day rental because when I booked my rental online it asked if you wanted insurance coverage. Of course I want insurance to cover damage to the car, but that is not how it works. If you buy the insurance from Kayak and you get in an accident, then Enterprise goes after your personal insurance then you have to recoup the costs from Kayak. Enterprise does not honor Kayaks online insurance. So I paid for insurance twice to cover my 2 day rental. Ridiculous!!Reviewed Oct 25 2016
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2.0
Cons:They were not helpful and I ended up renting from Hertz insteadReviewed Oct 7 2016
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