Find reviews that mention:
2.0
Pros:The poor woman who was working there was very sympathetic, and she clearly did not agree with her companies' policies.Cons:EVERYTHING! This was the WORST experience I've ever had with a car rental company! I rented this car for an out of state trip, and when I got to the airport, I was told that without an airline ticket, I could only take the car into four states with a 100 miles LIMIT per day! I was also told I needed to provide a utility bill, a pay stub, and pay a $500 deposit! What!??!?!?! Thank goodness for Avis who gave me a REAL rental car! Serves me right for trying to save a few dollars - it was NOT worth the hassle, and I will NEVER use Payless Rental Car again - EVER!Reviewed Jun 16 2021
review from![kayak]()
2.0
Cons:They did not even let me rent a car with a one way ticket. Had to go somewhere else.Reviewed Jun 3 2021
review from![kayak]()
8.0
Cons:cAR HAD MANUAL WINDOWS AND LOCKS. i HAVENT HAD A CAR LIKE THAT SINCE THE 80'S. i WISH i HAD KNOWN i WOULD HAVE REQUESTED A MORE MODERN CAR.Reviewed Jun 1 2021
review from![kayak]()
4.0
Pros:Staff was fineCons:Charging a full day for 2 extra hours is highway robberyReviewed May 31 2021
review from![kayak]()
6.0
Pros:Helpful staff who was patient, kind, and helpful.Cons:Payless had no record of my online reservation and could not reach Hotwire to confirm. Fortunately, I had my laptop with the original e-mail and price - and the agent matched the price.Reviewed Apr 12 2021
review from![kayak]()
10.0
Pros:Staff was friendly. No line at pickup. Everything went smoothly and the process was easy.Cons:The car had manual crank windows and manual locks. I didn't even know cars that basic still existed.Reviewed Apr 12 2021
review from![kayak]()
10.0
Pros:Very friendly staff...when we checked out the young man went and drove our rental to the front door to pick us up. When we returned the rental the young lady came outside in the very high wind to check out the car and get us our receipt.Cons:Tge staff was very friendly accommodating and efficient. Would not hesitate to rent again from Payless car rental at MCI (Kansas City airport)Reviewed Nov 23 2020
review from![kayak]()
6.4
Pros:Staff was easy to work withCons:I wanted to change the dates of my pickup but because I was getting it at a discounted price I couldn't change anything or get a refundReviewed Jul 1 2020
review from![kayak]()
2.0
Accepts reservations for times they know they arePros:They left the tv on when they left so I was entertained while trying to make other arrangementsCons:Made the reservation so that I could drive 60 miles from the airport to a funeral. My flight landed at 9:45pm and I had reserved for 10pm. Arrived at the rental location at 10:05 to find that they had completely closed at 10 and were nowhere to be found.Reviewed Jan 11 2017
review from![kayak]()
10.0
Pros:Perfect and easy rentalReviewed Dec 19 2016
review from![kayak]()
9.6
Pros:Easy pick up and drop off. Decent upgrade rate.Reviewed Oct 28 2016
review from![kayak]()
7.6
Pros:Affordable, friendly sales reps who issued and received the car.Cons:The car could have been cleaner--the body could have been wiped down to remove dust and water spots.Reviewed Oct 10 2016
review from![kayak]()