Find reviews that mention:
6.0
Pros:Staff was fine. The line was super long. Drop off box in Manhattan, KS was hard to find.Cons:Hertz accused me of stealing my rental car. They have currently doubled charged me.Reviewed Jun 7 2021
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10.0
Pros:Easy in and outCons:Lower priceReviewed Apr 11 2021
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10.0
Pros:easy to book and pick great priceReviewed Apr 5 2021
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2.0
Pros:Pick up was slightly difficult. The lady was nice though. Drop off was the most difficult thing. The car was dirty. I paid more to not get a Kia Rio and I got a Kia Rio. Waste of money and time.Reviewed Mar 14 2021
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10.0
Pros:The staff was super helpful and they let me pick out whatever car I wanted. I’ve only ever rented a car once before so I was a little nervous about the whole process but they were great!Reviewed Feb 23 2021
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2.0
Pros:NothingCons:The fact I didn’t rent a car here but was still charged for it with no refund available.Reviewed Feb 22 2021
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8.0
Pros:Everybody was nice and efficientCons:The vehicle was kind of rough- seat was terrible, transmission seemed off, overall ran kind of rough. The odd part was I ordered a Chevy equinox or similar but the only equinox was in the Gold circle I was only permitted to the presidents circle.Reviewed Feb 15 2021
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10.0
Pros:YesReviewed Jan 23 2021
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10.0
Pros:Staff was excellent, got the car we wanted for a great rate! Easy return drop off.Reviewed Oct 13 2020
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4.0
Pros:Pick up was easy. Kansas City location was accessible, clean and tidy.Cons:The drop off in Chicago was a nightmare. Extra amount was charged a week after we dropped off the car without any clear explanation. Every time I try to call, it is going on voicemail irrespective of which day of the week and what hour of the day. Coronavirus is not and should not be an excuse for poor customer service. The roadside emergency lines also go to voicemail.Reviewed Jul 10 2020
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9.2
Pros:hertz in STL more unprofessional, ucnlear w communication, seatbelt for drivers buckle is broken, tire pressure needing air 2 hours into drivingReviewed Sep 30 2019
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6.0
Pros:Good staff at HertzCons:Car was dirty and every time you let it sit (e g., Overnight) the sliding door would open, exposing your stuff to the world. Fun surprise in the morning multiple times.Reviewed Sep 3 2019
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