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2.0
I originally booked a one-way rental car that was supposed to have been picked up from downtown location. However the agency called and cancelled my reservation the night prior to pick up. I was left to find another vehicle on my own —— at a much higher rate $$$. This was very inconsiderate on the part of Hertz.Reviewed May 28 2023
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2.0
Clerk at the front desk mocked me for politely asking not to use their insurance or roadside. Employee outside mentioned it would be "easier" if I took another car in a different space than what was assigned to me. I asked him if I needed to switch or if it was his opinion that I pick a different model and he said go ahead and use that car. The address from the drop off was no where to be found on any documents. It was "St Louis Box Trucks" which also did not appear on Google maps. Had to call their customer service and wait to get an address. Terrible experience.Reviewed Apr 17 2023
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8.0
Quick and easy pick up and drop off. very friendly and professional staff. Car was clean and reliable and had everything we were looking for.Reviewed Apr 4 2023
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10.0
Quick and easy service from pickup to dropoff. Clean car without any operational issues.Reviewed Mar 8 2023
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2.0
Charge me extra 23usd for hidden fee. And the cars outside was very dirtyReviewed Oct 6 2022
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10.0
At pickup in Kansas city the Agent was awesome! She was professional, courteous, and extremely nice. When I dropped off in Chicago, there was no one in the office, so young lady just said to leave the keys in the suv and that was it. I wasn’t too sure if I was done or what but overall great experienceReviewed Aug 9 2022
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10.0
NothingReviewed Jun 23 2022
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10.0
It was easy assess and signed wellReviewed Jun 20 2022
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10.0
nothing the staff were very great and service was very good would tell people to rent from they people and we will rent from them againReviewed May 31 2022
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8.0
I reserved a fullsize car. All the regular fullsize cars we gone. The largest car I could find was a Buick Encore. I could barely fit my wife's transport chair.Reviewed Apr 22 2022
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10.0
Had a great talk with Vinod checking out -- and the staff was most helpful when we returned it, and I'd left my wallet at the gas station...!Reviewed Jan 25 2022
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2.0
It was closed when I showed up. My kayak reservation time was after they closedReviewed Nov 15 2021
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