Reviews for Enterprise in Monterey
- All reviews 100%
Jan 4 2017
GO TO Rental Cars
Pros: They were very helpful and understanding of our needs.
Jan 3 2017
Cons: Unfortunately I reserved an SUV and upon arrival to the check-in desk I was told they had only sedans. It was lucky that another company had a larger car for me, but I was surprised and not thrilled that I made a reservation for a car they did not have to rent.
Nov 1 2016
Impossible to work with
Pros: I couldnt rent the car. The staff refused my debit card even though I was local, had utility bills on me and AAA insurance, and an emerald club membership.
Cons: Awful policy. I booked online with another company and experienced no hassles.
Oct 11 2016
Great service, best rental car!
Pros: Very kind and forthcoming manager there at the Monterey office for Enterprise. He is personable and tries to customise your experience for you. We were early to pickup and the car we requested was not yet available. We were upgraded to a Mustang worth double our rate for only a small increase! This is despite it being a tourist heavy weekend where they could have easily made more money just making us wait.
Cons: The car was in need of a clean but given how busy it was that weekend and the fact it was an upgrade to help us get on our way sooner, I was happy to take it as is.