I booked my vehicle to be picked up at the Richmond VA airport. Upon arrival at the counter I was informed that they didn’t have any cars available and that my reservation was kicked over to an enterprise office 25 minutes away. I then had to take a $40 Uber ride with my wife, 3 young kids, and 78 year old Aunt to the other office to pick the rental car up. I asked if I could return the van to the airport so I wouldn’t have to take another $40 Uber ride at 4:30AM on the day we were to return the car. I was originally told that would be fine, and then when double checking with the enterprise employee on that before driving away she then informed me that if I were to do that I would’ve be charged a $50 fee for not returning it to the same place. The van we rented didn’t look like it had been washed on the outside at all, and the inside looked like it had been quickly vacuumed by an employee with no interest in making sure the vehicle was actually clean. There was also a book in the glove compartment from the previous renter which indicated that they didn’t really go through the van before renting it to us. I called enterprise the day before we needed to return the car to get clarity on if I would be charged a fee or not. The person on the phone told me that there might be a fee, but that the office I rented the car from would call me that day to give me the details. I never heard from the office I picked the van up from and was left with the choice of return the car to an office that wouldn’t be open the next morning at 4:30 and then take a $40 Uber to the airport, or just drive to the airport and maybe be charged an extra $50. We dropped the van off at the airport (which was a very quick and easy process). I guess I will have to wait and see if I get charged an extra $50 or not. If so, I believe that should be refunded as well as the $40 Uber ride I head to take on the front end. If Enterprise is at all interested in customer satisfaction and retention, refunding me some of the original cost of the rental would be a great move in that direction and I would then be more than happy to rent with them again

2.0 Poor

Anonymous, Apr 2024

Premium SUV

Took my money and they didn’t have a vehicle for me to even rent. Rip off

10.0 Wonderful

Adam, Apr 2024

Standard

perhaps a lower rate. But that's wishful thinking.

10.0 Wonderful

Anonymous, Feb 2021

Pros:

Easy drop off and easy pick up. Although I have not received my email receipt yet.

Cons:

Found a old/left over pink mask by the passenger side door.

2.0 Poor

Winston, Sep 2020

Pros:

Wasn’t allowed to rent car because I have a NC drivers license

Cons:

between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?

2.0 Poor

Winston, Sep 2020

Pros:

So I didn’t get to rent the car because of a rule about the drivers license not being VA! I was told that I could not rent !

Cons:

Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?

Budget

6.1

Okay

Read 17 reviews

Cleanliness

6.9

Comfort

7.2

Pick-up/Drop-off

6.1

Value for money

6.5

2 locations in Forest Hill

Show locations

from$54/day

Locations in Forest Hill (Richmond)

4204 West Broad Street

+1 804 254 2005

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

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8231 Midlothian Turnpike

+1 804 330 0058

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

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Reviews

2.0 Poor

Derek, Jun 2024

Passenger van

Horrible they told me 1 thing over the phone then when I went to pick up the van they told me something totally different. I never got the van

6.0 Okay

Robin P, May 2024

Full-size

The employees at the richmond airport Budget office we're not very friendly they gave me an SUV instead of a car and SUV was a Ford not a Toyota Corolla like I asked for it was raining heavily I did not understand the car and I was not comfortable with an SUV but it was the car that they gave me and since other people were waiting in line for another car I felt I needed to just go ahead and take it I brought it back I believe the next day and said please give me a car I was afraid to drive the SUV I'm very comfortable sedans and especially Toyota brand the Ford controls were completely different from the Toyota brand and did I mention how rude the Richmond Virginia employees were at the Richmond airport unbelievable ! when I was returning the SUV the lady taking the car said what is the mileage and I said oh that's a good idea let me look at the mileage too what is that mileage? And she said oh so you're gonna do my job now huh? Excuse me? I mean was that necessary such attitudes I found not only from the budget Avis employees but just the large majority of staff in Customer Service positions were just plain rude and had such attitudes I don't know what made them so unhappy I had just met them so it wasn't my fault I just didn't understand why they were so unhappy in their jobs so leave if you hate the job there's no reason to be rude when someone has done nothing to you .

2.0 Poor

Anonymous, Oct 2022

I never got the car. After waiting 2 hours I gave up and called Lyft.

4.0 Mediocre

Anonymous, May 2022

The person behind the desk did not explain the contact when he wanted me to sign it. He did not make eye contact at all. Outside of the car was dirty. He upgraded my car to a SUV without informing me in advance. I only knew when he gave me the keys. I didn’t want a bigger car. But took it anyway. The price offer for tool pay was $10 more than what was advertised in the store. Thanks!

2.0 Poor

Anonymous, Mar 2021

Pros:

The staff at the original budget rental we went to had poor customer service and was not friendly. After consulting many other rental car places, I was able to find one that could give us a car but it was not within the budget or the car that we requested.

Cons:

Staff friendliness, the car being ready and the correct rental that was requested, and better services all around.

9.2 Wonderful

Anonymous, Jun 2020

Pros:

Car was good, clean

Cons:

Staff at Budget pickup in Richmond was just fine, nothing wrong with them, but just did their job and that was all.

Avis

5.9

Fair

Read 13 reviews

Cheapest deal

Cleanliness

6.4

Comfort

6.3

Pick-up/Drop-off

5.8

Value for money

5.8

2 locations in Forest Hill

Show locations

from$44/day

Locations in Forest Hill (Richmond)

4204 West Broad Street

+1 804 254 4146

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

View deals

8231 Midlothian Turnpike

+1 804 272 1476

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:30 - 13:00
Sunday	09:00 - 12:00

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Reviews

10.0 Wonderful

Anonymous, May 2024

Passenger van

The process to get the car was fast, easy. Customer service was very professional, friendly.

10.0 Wonderful

Anonymous, Jan 2024

Passenger van

The employees were very knowledgeable it was a good price and check in was a breeze

2.0 Poor

Anonymous, May 2021

Cons:

I arrived to pickup my car only to find none were available. The agents onsite were not customer service oriented. DId not offer suggestions or help with finding another rental agency. I did however go to the Avis rental agency at theRichmond Airport and they were very professional and accommodating.

2.0 Poor

Emmalyne, Apr 2020

Cons:

I was charged but rental car place was not open.

4.8 Mediocre

Anonymous, Dec 2019

Cons:

They should adopt automatic picking up keys without standing one hour in line.

10.0 Wonderful

Anonymous, Sep 2023

Minivan

Very happy with the price for a van. We were helping someone move and the agent put the seats down for us in a Chevy Pacifica. That made it perfect for stowing all her stuff. The van was easy to drive and used very little gas. The agent was friendly.

Hertz

5.8

Fair