Reviews for Hertz in Richmond
- All reviews 100%
Mar 23 2017
Cancelled the rental
Cons: I pre-paid and booked a car at the airport location, when I went to the airport to pick up the car the woman at the counter told me that I needed a credit card to rent the already paid for car. My husband was on travel with our one credit card. I then had to call my sister to come and provide her credit card. This was 9:00 PM, after she arrived we we told by the counter agent that the booking was at another location which was closed and that they did not have a car for us (the location was not noted on the confirmation). We then had to call Hertz and were told we could have a car for $100 more. I then cancelled the reservation and I still do not have the refund! I will NEVER book with you again!!!!!!
Mar 23 2017
Pros: Vehicle was new , clean and great gas mileage
Cons: Nothing . All was good
Mar 15 2017
Car Was Not Ready & Gassed Up - Made Me Wait While
Pros: Good Car. Great Price. I liked after hours drop off to return car.
Cons: Pick up took too long. Car was not ready and only had a half tank of gas so I had to take extra time to fill it up before driving to my meeting. Also, staff had to keep stopping to answer phone which delayed me getting the car and hitting the road.
Mar 13 2017
This was a delight.
Pros: Very easy. Nice car.
Cons: The seats in the Nissan cause one to slouch. Needed a lumbar support to compensate.