Reviews for Hertz in Richmond
- All reviews 100%
Feb 20 2017
Cons: We were double charged and had to fight tooth and nail to get only 75% back, ridiculous and outrageous! NEVER will we rent from or recommend Hertz or their affiliates, Dollar/Thrifty.
Feb 15 2017
Rent for twice the price when booking
Cons: They do not accept the European Visa card, saying it is a debit card. Fortunately, I was able to change the name on the reservation with someone who lives in the United States. The price of the rental has increased (OK with that) but what was my surprise when I saw that they do not consider the amount I paid for the booking and they charge all the amount on the new card that We had produced. What a shame!!
Feb 14 2017
Scammed on upgrade
Cons: The agent scammed me on an upgrade fee. Adding an additional daily charge to the rental when I never asked for it. Quite an unethical business practice.
Feb 4 2017
Cons: When I went to the airport to pick car up, they wanted an additional $200 deposit which was not mentioned on Internet. My card was short the $200 by $18.00. They would not take an alternate payment so they cancelled the rental. I still have not received the money they charged against my credit card. I spoke to customer service and was assured I would receive a total refund in approximately 8-14 days and this simply has not happened.