Reviews for Hertz in Richmond
- All reviews 100%
Sep 20 2017
Pros: Easy to make reservation online at a convenient location.
Cons: Staff at location were slow to obtain rental and took a long time to adjust contract when we found out our car was not appropriately gassed. The car was in okay condition but the Impala would not be a car I would rent again.
Aug 18 2017
Booked a full-size car, only had subcompact/midsize cars at lot.
Pros: Clean car, ran fine
Cons: Drove 9 hours in a Kia Soul, rather than a more-comfortable full size car.
Aug 15 2017
Pros: We talked to the Hertz company at the airport about the fumble made be the Hertz on Broad street and they were kind enough to allow us to get a car from them even though the prepayment was made with the Hertz rental company on Broad street. We did however, have to pay additional airport fees. The POOR rating for this rental is for the Hertz company on Broad street not the airport Hertz.
Cons: We reserved and paid for the car in April however we received a call on our home phone ( while we were on an airplane headed for Virginia) about one hour before time to pick up the car to inform us that they didn't have a car available due to hail storm damage. This left us in a fix since we had to have transportation for our trip being that we live in Florida. When we called the company they told us of their phone call to our house and suggested that we check with the Hertz at the airport to get one. We feel that this should have been managed by them since we prepaid and made the arrangement with them. Very poor service!
Aug 1 2017
Pros: The overall price was good for my stay. The gentlemen were helpful at the pick up location.
Cons: I didn't realize the car rental place was 30 minutes away. It cost over $60 to get there one way. I tried to change drop off location and I was going to be charged over $170 dollars.