Guest Reviews
Overall Rating
7.6
Good
Based on 2,283 reviews
Cleanliness
7.9
Comfort
8.0
Pickup/Dropoff
7.7
Value for money
7.7
Avis car rental prices in Richmond
| Economy | $36/day | |
| Compact | $21/day | |
| Intermediate | $33/day | |
| Full-size | $35/day | |
| SUV | $25/day | |
| Minivan | $84/day | |
| Premium | $25/day | |
| Luxury | $69/day | |
| Commercial | $34/day | |
| Van | $97/day |
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent Reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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8.8
Cons: Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.
review from
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10.0
Pros: Staff was very friendly and helpful. Pick up and drop off process was easy and uncomplicated.
review from
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10.0
Pros: The staff at pick up in Richmond and at drop off in Lewisburg were friendly and excellent.
Cons: Can't think of anything at the moment
review from
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10.0
Pros: Great staff. Good value for the vehicle.
review from
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8.0
Pros: Just doing their job
Cons: Car was from Canada, Speedometer in KPH. Hard to look thru to see MPH. took some getting used to. Not really a big deal. However older folks would not have been able to use that car.
review from
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3.2
Worst Customer Service Ever
Cons: I booked a luxury vehicle; they "didn't have any," and "upgraded" me without asking to a Nissan Pathfinder, which cost me much more in NYC parking garage fees, and much more in gas over my 1,000 mile trip, and was difficult to negotiate on crowded NYC streets. Plus,for the formal event I was attending, I wanted a luxury vehicle, not an SUV. When I explained all of that, the customer service person said "so you don't want a car?" And that was that. Uncaring and very unprofessional.
review from
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8.4
Great online experience, airport customer service could use some work
Pros: The online rental experience was excellent. The prices were very good and options as well. The large car we eventually rented was excellent!
Cons: The customer service at the Richmond airport was less than optimal. Took a while to get the correct rate guaranteed online. The car also smelled like smoke, so we had to change cars. This added 30 minutes to our rental transaction, and we were not credited this time.
review from
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10.0
Pros: Great car and price
Cons: nothing
review from
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10.0
Friendly service
Pros: For a little run-down shop, I was surprised at the friendliness of the staff. No problems!
Cons: Nothing, no troubles at all.
review from
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9.6
Good
Pros: Excellent personal, very good and new car.
Cons: A car wasn't perfect clean.
review from
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4.0
Cons: The vehicle was not ready, took me almost an hour to get the vehicle, the attendant waiting on me had to call a manager, I felt like I had to beg to get them to let me take the vehicle due to a problem on their end, I had tickets to a hockey game which cost $1600.00 almost missed the game
review from
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10.0
Quick and Easy Airport Drop-Off
Pros: Easy to find and drop car before heading to the terminal for an outbound flight.
review from
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8.8
Cons: Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.
review from
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10.0
Pros: Staff was very friendly and helpful. Pick up and drop off process was easy and uncomplicated.
review from
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10.0
Pros: The staff at pick up in Richmond and at drop off in Lewisburg were friendly and excellent.
Cons: Can't think of anything at the moment
review from
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10.0
Pros: Great staff. Good value for the vehicle.
review from
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10.0
Pros: Great car and price
Cons: nothing
review from
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10.0
Friendly service
Pros: For a little run-down shop, I was surprised at the friendliness of the staff. No problems!
Cons: Nothing, no troubles at all.
review from
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9.6
Good
Pros: Excellent personal, very good and new car.
Cons: A car wasn't perfect clean.
review from
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10.0
Quick and Easy Airport Drop-Off
Pros: Easy to find and drop car before heading to the terminal for an outbound flight.
review from
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8.0
Pros: Just doing their job
Cons: Car was from Canada, Speedometer in KPH. Hard to look thru to see MPH. took some getting used to. Not really a big deal. However older folks would not have been able to use that car.
review from
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8.4
Great online experience, airport customer service could use some work
Pros: The online rental experience was excellent. The prices were very good and options as well. The large car we eventually rented was excellent!
Cons: The customer service at the Richmond airport was less than optimal. Took a while to get the correct rate guaranteed online. The car also smelled like smoke, so we had to change cars. This added 30 minutes to our rental transaction, and we were not credited this time.
review from
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3.2
Worst Customer Service Ever
Cons: I booked a luxury vehicle; they "didn't have any," and "upgraded" me without asking to a Nissan Pathfinder, which cost me much more in NYC parking garage fees, and much more in gas over my 1,000 mile trip, and was difficult to negotiate on crowded NYC streets. Plus,for the formal event I was attending, I wanted a luxury vehicle, not an SUV. When I explained all of that, the customer service person said "so you don't want a car?" And that was that. Uncaring and very unprofessional.
review from
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4.0
Cons: The vehicle was not ready, took me almost an hour to get the vehicle, the attendant waiting on me had to call a manager, I felt like I had to beg to get them to let me take the vehicle due to a problem on their end, I had tickets to a hockey game which cost $1600.00 almost missed the game
review from
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Where can I find Avis car rentals in Richmond?
7923 West Broad Street, Avis car rentals
Address
7923 West Broad StreetPhone
+1 804 270 0888Top Tips For Renting a Car from Avis in Richmond
- 25% of our users found rental cars from Avis in Richmond for $40 or less
- Book your rental car from Richmond in Avis at least 1 day before your trip in order to get a below-average price
- Premium rental cars from Avis in Richmond are around 44% cheaper than other car types, on average
FAQs About Renting a Car From Avis in Richmond
How much does it cost to rent a car from Avis in Richmond?
On average a rental car from Avis in Richmond costs $89 per day.
What is the most popular rental car from Avis in Richmond?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Avis in Richmond.
How many car rental locations does Avis have in Richmond?
Avis has 4 rental locations in Richmond. Take a look at our Avis rental location map to find the best rental cars near you.
Does Avis have a car rental location at the airport: Byrd Intl Airport (RIC)?
Yes
Does Avis offer shuttle or airport pick-up services from Byrd Intl Airport (RIC)?
Yes
