Book Avis car rentals in Richmond

Reviews for Avis in Richmond

Recent reviews

Traveler rating

Excellent

16

Good

4

Okay

4

Mediocre

12

Poor

0

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10.0

Jeep Grand CherokeePros:Easy pickup. Excellent vehicle.Cons:No complaints at all.Reviewed Jun 27 2017

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5.6

Cons:I was charged 135 for gas. These are things that should be explained when getting a rental. NOTHING was explained.Reviewed Aug 2 2017

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4.0

Cons:The vehicle was not ready, took me almost an hour to get the vehicle, the attendant waiting on me had to call a manager, I felt like I had to beg to get them to let me take the vehicle due to a problem on their end, I had tickets to a hockey game which cost $1600.00 almost missed the gameReviewed Feb 13 2018

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7.6

Cons:The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.Reviewed Jul 20 2020

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4.8

Cons:They should adopt automatic picking up keys without standing one hour in line.Reviewed Dec 22 2019

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6.0

Pros:It was clean.Cons:Did not have a full take when picked upReviewed Jul 12 2016

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3.6

Smoke SmellPros:Easy to pick up, easy to drop off. Car drive fine and we did get bumped up to a bigger car.Cons:It smelled horrible. Couldn't get a new one because we came in so late (late flight). Smoke smell caused headaches.Reviewed Aug 11 2016

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8.4

Great online experience, airport customer service could use some workPros:The online rental experience was excellent. The prices were very good and options as well. The large car we eventually rented was excellent!Cons:The customer service at the Richmond airport was less than optimal. Took a while to get the correct rate guaranteed online. The car also smelled like smoke, so we had to change cars. This added 30 minutes to our rental transaction, and we were not credited this time.Reviewed Aug 28 2018

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5.6

Cons:I was billed for fuel (twice) while having returned the car with full tank, and had that corrected after a long discussion on the phone and at the drop off. A person receiving the car at your IAD location was extremely rude and inconsiderate. He should not be working for Avis.Reviewed Sep 3 2016

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2.8

Cons:I reserved an impala and they wouldn't honor that. They gave me a smaller Malibu and said it would cost $9 per day to upgrade. The car has a greasy dashboard which the agent verified and asked the employee to wipe down the grease. He was nasty and threatening and said they wouldn't charge me for the grease, just for damages. I didn't care about the charge, I just wanted a clean car. Lastly, the lot go store your own vehicle was too far away with no shuttle.Reviewed Jun 25 2017

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10.0

Pros:Quick and easy return. Cordial attendant.Reviewed Jun 26 2017

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8.0

Pros:Just doing their jobCons:Car was from Canada, Speedometer in KPH. Hard to look thru to see MPH. took some getting used to. Not really a big deal. However older folks would not have been able to use that car.Reviewed Mar 26 2019

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• Has the Avis rental car policy in Richmond changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• How much does it cost to rent a car from Avis in Richmond?

  On average a rental car from Avis in Richmond costs $60 per day.

• What is the most popular rental car from Avis in Richmond?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Avis in Richmond.

• How many car rental locations does Avis have in Richmond?

  Avis has 4 rental locations in Richmond. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes