Reviews for Enterprise in Richmond
- All reviews 100%
Mar 20 2017
Cons: Car was extremely dirty and also had an awful "gym locker or wet dog" smell. The windows looked like someone smeared Crisco all over them. I asked if there were other cars available and they said that they did not have any other fullsize cars available and I would have to downgrade. If it was not pertinent for me to leave that day I would have not rented this vehicle. In similar situations I would think that they would offer an upgrade. Customer service at this location was also lacking as well. Overall not a good experience.
Mar 6 2017
Pros: Flexibility of upgrading Friendly and professional personnel Quality of available vehicles Excellent product for the money
Feb 15 2017
Cons: Car was not ready. Not washed, not vacuumed, not fueled. Apparently person who does that was out. Not my problem
Feb 13 2017
Pros: Really appreciated being picked up at and dropped off to the house we were staying in Ashland. The Ashland office was more expensive than the quote we had at the Richmond airport, but the folks in Ashland worked with us on it to give us a fair price. All around great experience.