Reviews for Enterprise in Richmond
- All reviews 100%
Jul 17 2017
Nice help with everything
Pros: I particularly liked the overall openness and energy of the desk agent working with us. She was smart, clear, efficient and fun. Agent who provided us with car overview at the garage continued with the great support found down stairs and seemed to want to accept full responsibility if we had any difficulty with the vehicle. I liked the Fusion that we were assigned.
Jun 11 2017
High-end Mini Van at a Great Price!!
Pros: We were pleasantly surprised to receive a higher-end mini-van with leather seats & luxury touches. We felt the price was excellent! We only use Enterprise--they always treat us right!!
Jun 2 2017
Very Poor Customer Service
Cons: We arrived at the airport to pick up our car at 5:15pm. We were told our car rental was off site (which we were not aware of). The Enterprise agent at the airport called the Enterprise location. We requested a guest pick up; we were told we would not be picked up. We decided to take a cab to that location; we were told they were closing and they would not be open for our rental car pick up. We rented a car at the airport from another rental car agency.
Mar 20 2017
Cons: Car was extremely dirty and also had an awful "gym locker or wet dog" smell. The windows looked like someone smeared Crisco all over them. I asked if there were other cars available and they said that they did not have any other fullsize cars available and I would have to downgrade. If it was not pertinent for me to leave that day I would have not rented this vehicle. In similar situations I would think that they would offer an upgrade. Customer service at this location was also lacking as well. Overall not a good experience.