Book Enterprise car rentals in Richmond

Reviews for Enterprise in Richmond

Recent reviews

Traveler rating

Excellent

40

Good

8

Okay

5

Mediocre

16

Poor

0

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car availablegreat experience

car was greatgreat price

get the cargreat service

airport locationgreat customer

staff was very helpfulcustomer service

pick up and drop

10.0

Always excellentPros:Flexibility of upgrading Friendly and professional personnel Quality of available vehicles Excellent product for the moneyReviewed Mar 6 2017

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2.0

Pros:NothingCons:I wasn't even able to get a rental from enterprise because they told me last minute that they needed a credit card instead of a debit card even if it could be run as a credit card which left me carless. I wish they would have told me that from the beginning. I will never book with them again. It is unreasonable especially since they are more likely to get their money through a debit card. They weren't even willing to work with me at all and told me to go somewhere else so I got additional insurance coverage for no reason.Reviewed Jun 7 2020

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2.0

N/APros:N/ACons:N/AReviewed Aug 4 2016

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8.0

Hotwire doesn't support customersPros:I love Enterprise, and saw I could save money.Cons:But it wasn't clear that this rental wasn't at the airport. And when I tried calling Hotwire, they say that nobody was there to take my call - at 10 AM!Reviewed Nov 3 2017

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10.0

Enterprise was wonderfulPros:Very helpful and pleasant check in personReviewed Nov 6 2016

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2.0

Pros:Did not use them.Reviewed Nov 21 2017

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2.0

Pros:nothing did not rent - vehicle not availableCons:your commitment could have been met, vehicle not available.Reviewed Jun 23 2020

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10.0

Pros:I appreciate that they had adapted for the pandemic. I felt safe with the process and the rental.Reviewed Jul 2 2020

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8.0

Cons:Delivered as promisedReviewed Jul 19 2019

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8.0

Good to goPros:Ease and convenience of the pick up and return processes. The vehicle met my needs.Cons:N/aReviewed Jul 18 2016

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2.0

Pros:I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip.Cons:Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.Reviewed Jun 30 2020

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4.4

Cons:The price I was charged did not match what I was quoted.Reviewed Sep 20 2018

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• Has the Enterprise rental car policy in Richmond changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Richmond?

  On average a rental car from Enterprise in Richmond costs $44 per day.

• What is the most popular rental car from Enterprise in Richmond?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Enterprise in Richmond.

• How many car rental locations does Enterprise have in Richmond?

  Enterprise has 10 rental locations in Richmond. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes