Enterprise Car Rentals in Richmond from $39/day

9.6 Excellent

SUV

Jul 17 2017

Nice help with everything

Pros: I particularly liked the overall openness and energy of the desk agent working with us. She was smart, clear, efficient and fun. Agent who provided us with car overview at the garage continued with the great support found down stairs and seemed to want to accept full responsibility if we had any difficulty with the vehicle. I liked the Fusion that we were assigned.

2.0 Poor

Economy

Jul 3 2017

Worst customer service ever!

Pros: Nothing...they didn't honor the contract!

Cons: The confirmation states that the rental agency is "on airport" but in fact was not. The Enterprise location that is on the airport wouldn't honor the contract, but would rent me a vehicle for hundreds more than the agreed upon price. After a $60 cab ride across town to the [not really] "on airport" rental agency, we arrived to find their office closed at 2:00 pm on Saturday afternoon. Really? Who does that? Found a car available through Budget for the weekend (another $160 I hadn't planned to spend) and then called Enterprise the first thing Monday morning and they no longer had a car for me. This was by far the most frustrating car rental experience of my life, and I hope Enterprise and Kayak will respond to try to address this.

10.0 Excellent

Minivan

Jun 11 2017

High-end Mini Van at a Great Price!!

Pros: We were pleasantly surprised to receive a higher-end mini-van with leather seats & luxury touches. We felt the price was excellent! We only use Enterprise--they always treat us right!!

2.0 Poor

Economy

Jun 2 2017

Very Poor Customer Service

Cons: We arrived at the airport to pick up our car at 5:15pm. We were told our car rental was off site (which we were not aware of). The Enterprise agent at the airport called the Enterprise location. We requested a guest pick up; we were told we would not be picked up. We decided to take a cab to that location; we were told they were closing and they would not be open for our rental car pick up. We rented a car at the airport from another rental car agency.

2.8 Mediocre

Full-size

Mar 20 2017

Very Shocked!

Cons: Car was extremely dirty and also had an awful "gym locker or wet dog" smell. The windows looked like someone smeared Crisco all over them. I asked if there were other cars available and they said that they did not have any other fullsize cars available and I would have to downgrade. If it was not pertinent for me to leave that day I would have not rented this vehicle. In similar situations I would think that they would offer an upgrade. Customer service at this location was also lacking as well. Overall not a good experience.

10.0 Excellent

SUV

Mar 6 2017

Always excellent

Pros: Flexibility of upgrading Friendly and professional personnel Quality of available vehicles Excellent product for the money

6.0 Okay

Minivan

Feb 15 2017

Cons: Car was not ready. Not washed, not vacuumed, not fueled. Apparently person who does that was out. Not my problem

10.0 Excellent

Full-size

Feb 13 2017

Pros: Really appreciated being picked up at and dropped off to the house we were staying in Ashland. The Ashland office was more expensive than the quote we had at the Richmond airport, but the folks in Ashland worked with us on it to give us a fair price. All around great experience.

10.0 Excellent

Economy

Jan 11 2017

Fantastic

Pros: Great first rental. Was a bit late, got a nice upgrade, would definitely recommend and I'll definitely be back.

7.6 Good

Economy

Dec 25 2016

Pros: To get the car was an ez process

Cons: Cars need to be maintain better

2.0 Poor

Full-size

Dec 19 2016

Poor service

Pros: I was disgusted by the fact I was unable to retrieve my rental by still charged by alliance

5.2 Okay

Economy

Dec 11 2016

Pros: Free upgrade

Cons: Car had transmission trouble and it took 3 hrs to replace.

10.0 Excellent

Full-size

Nov 6 2016

Enterprise was wonderful

Pros: Very helpful and pleasant check in person

2.0 Poor

Intermediate

Oct 26 2016

Rental Car location was NOT the airport

Cons: The rental location was not the airport. They had no cars. I had no car.

10.0 Excellent

Standard

Sep 18 2016

Pros: Easy service and great organization

10.0 Excellent

Standard

Sep 8 2016

Pros: upgrade

2.0 Poor

Intermediate

Aug 4 2016

N/A

Pros: N/A

Cons: N/A

10.0 Excellent

Minivan

Dec 25 2015

Great!

Pros: I was able to check my car quickly. The staff person was great.

8.8 Excellent

Full-size

Nov 29 2015

Pros: Car and counter person

Cons: Garage staff was fine but was on the phone for 5 minutes.

10.0 Excellent

Intermediate

Oct 20 2015

Awesome, fast service!

Pros: The staff got us in a nice car within moments of arrival. As always, Enterprise is the best.

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