Reviews for Enterprise in Richmond
- All reviews 100%
Jun 11 2017
High-end Mini Van at a Great Price!!
Pros: We were pleasantly surprised to receive a higher-end mini-van with leather seats & luxury touches. We felt the price was excellent! We only use Enterprise--they always treat us right!!
Jun 2 2017
Very Poor Customer Service
Cons: We arrived at the airport to pick up our car at 5:15pm. We were told our car rental was off site (which we were not aware of). The Enterprise agent at the airport called the Enterprise location. We requested a guest pick up; we were told we would not be picked up. We decided to take a cab to that location; we were told they were closing and they would not be open for our rental car pick up. We rented a car at the airport from another rental car agency.
Mar 20 2017
Cons: Car was extremely dirty and also had an awful "gym locker or wet dog" smell. The windows looked like someone smeared Crisco all over them. I asked if there were other cars available and they said that they did not have any other fullsize cars available and I would have to downgrade. If it was not pertinent for me to leave that day I would have not rented this vehicle. In similar situations I would think that they would offer an upgrade. Customer service at this location was also lacking as well. Overall not a good experience.
Mar 6 2017
Pros: Flexibility of upgrading Friendly and professional personnel Quality of available vehicles Excellent product for the money