Book Fox car rentals at Austin Bergstrom Airport

Austin, TX - Austin Bergstrom
May 23 — May 30
Same drop-off
Austin, TX - Austin Bergstrom
Mon 5/23
Noon
Mon 5/30
Noon

Pros

"Easy processing, "(in 863 reviews)
" and service was good."(in 1639 reviews)
", easy drop-off."(in 863 reviews)

Cons

" horrible and rude."(in 364 reviews)
"The ."(in 2734 reviews)
" was very rude"(in 364 reviews)

Reviews

Overall Rating6.1 GoodBased on 547 reviews
Cleanliness
6.4
Comfort
6.5
Overall
5.9
Pick-up/Drop-off
5.9
Value for money
6.1

Recent reviews

Traveler rating
103
57
64
128
0
Find reviews that mention:
6.0
Pros:Staff was friendly and kindCons:They did not have any larger vehicles for upgrade upon arrival, family of 5 with luggage in small SUV is tough.Reviewed Jun 22 2021
review fromkayak
10.0
Pros:No line at counter, great prices, they added a driver for free since it was my bachelorette and upgraded me to a minivan so we had more spaceCons:Overall great experienceReviewed Jun 14 2021
review fromkayak
6.0
Cons:Pick up took 45 minutes of standing in line waiting for 1 agent serving a long line.Reviewed Jun 12 2021
review fromkayak
8.0
Pros:pick up staff were great & helpfulCons:There was still garbage under the seats. It could have used a better wash, but I understand they have alot of cars to clean after the Memorial Day holidayReviewed Jun 8 2021
review fromkayak
10.0
Pros:Fox had great rates and seamless outgoing and incoming process. The process of renting was efficient. Staff was helpful in suggesting upgrades.Cons:I wish they had sites in other areas aside from the airport.Reviewed Jun 7 2021
review fromkayak
6.0
Pros:Pickup and drop off was easy. I was given a free upgrade to a full size sedan as they were out of mid size ones.Cons:When I picked up my car, I was told their gas pump was broken so I received it with only 3/4 tank of gas. As a result, the employee told me I did not need to worry about filling up the tank when I returned the car and that I wouldn't be charged. Once I did return it, however, I was charged $98 for fuel to refill it at an insane markup. I had to wait on hold for 1.5 hours before finally talking to someone about it, and I was only refunded $60 out of the $98 total I was charged. The first employee that told me not to refuel the car never marked anything down on their accounts so it was never communicated to others, which resulted in me spending nearly $40 when I shouldn't have had to.Reviewed Jun 4 2021
review fromkayak
4.0
Pros:Pickup and drop off process was good and fastCons:Car had 65+k mileson it and engine was working not smooth from time to time. plus vehicle had very bad windshield wipers, what is very unsafe in such rainy regions like Austin, TXReviewed Jun 3 2021
review fromkayak
8.0
Pros:Drop off was easy and the car was very clean and in great shape. Phone customer service was helpful.Cons:We were told that we had no option but to use toll roads in Austin and was up-sold an unlimited toll pass for $83. After driving for a week and almost 600 miles, we never came across a toll road that we HAD to take. I called customer service and told them about the situation and that we never used a toll road, they did refund the $83.Reviewed Jun 1 2021
review fromkayak
2.0
Pros:Worst experience with a car rental company ever. JOSELINE CUBICA was so rude and hateful!! I accidentally had the wrong time on my reservation (didn't change the noon default time to 4pm) and then our flight couldn't land due to airport issues so I was 4+hours after reserved time. She abruptly told me that she couldn't honor the reservation. Thrifty Rental Car next to Fox was so kind and took care of us. They could not believe or understand why I was treated so horribly. First they suggested that I just redo the reservation online.. She said that people do it all the time. She also said that Thrifty always tries to honor late reservations if they can.. so I re-did another reservation online and went back up to the Fox counter. Joseline had stepped away, so another agent told me that due to me just making the reservation that he couldn't honor that price and vehicle but could give me an upgrade for $20 more per day. As I was talking to him, JOSELINE returned and said, No. We can't do a same day confirmation. He said that he knows but he was upgrading at $20 per day more. She said No! We don't have any cars. As I was renting a car with the wonderful people at Thrifty, my husband went over and asked her for her name.. She replied that she didn't have any reason to give it to him. So he asked to speak to the manager. She said, you're being aggressive and I'm calling security. He was in NO WAY aggressive. My husband said, go ahead. I leaned over to take her picture since she wouldn't give her name. She yelled, I'm calling the police. You can't take my picture. She started saying that we were aggressive and swearing at her. Completely false! The security came. Told her that it's not against the law to take a picture of anyone and they couldn't make me delete it. They asked if all was handled and ok. We said yes and they left. 2 other customers also were upset with her service. Everyone there witnessing this, completely sided with us and couldn't believe her attitude and horrible service. I was so upset, shaking from the anxiety of the situation and holding back tears as Thrifty Rental Car took to care of us and compassionately tried to calm my nerves. My husband and I are in our 50's. My 78 yr old mom in a wheelchair was by my side from the start.. We are not aggressive people nor were we yelling or swearing! Now I will spend part of my vacation leaving reviews, trying to contact managers, inform Priceline and try and save the next guy.Cons:EverythingReviewed May 31 2021
review fromkayak
2.0
Cons:Beat up car. Indifferent staff.Reviewed May 31 2021
review fromkayak
10.0
Pros:Yes Maria was greatCons:N/AReviewed May 28 2021
review fromkayak
2.0
Cons:On arrival (on time) to pick up my reserved rental car they did not have any cars available. Very unapologetic and borderline rude service.Reviewed May 27 2021
review fromkayak

Fox car rentals near Austin Bergstrom Airport

3819 Presidential Boulevard, Fox car rentals

Address

3819 Presidential Boulevard

Hours

Saturday00:00 - 01:0006:00 - 23:59
Monday06:00 - 23:5900:00 - 01:00
Friday06:00 - 23:5900:00 - 01:00
Thursday06:00 - 23:5900:00 - 01:00
Tuesday06:00 - 23:5900:00 - 01:00
Wednesday06:00 - 23:5900:00 - 01:00
Sunday06:00 - 23:5900:00 - 01:00

Phone

+1 512 256 8460

FAQs about renting a car from Fox at Austin Bergstrom Airport