Book Fox car rentals at Austin Bergstrom Airport

Reviews

Recent reviews

Traveler rating

Wonderful

50

Very good

46

Good

10

Okay

35

Fair

14

Mediocre

0

Poor

115

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4.0

Pickup was great. The attendant in the garage gave me a ticket that said the car was full. After I drove away from the airport is when I noticed it wasn’t actually full. When I returned the vehicle I let the check on guy know and he was really rude about it.Reviewed Jul 22 2024

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2.0

We needed to change the name on the rental because I had booked it and planned to go but ended up not being able to. My husband went instead and the rental company insisted there was absolutely no way they could change the name. I attempted to reach help via Expedia and Kayak but was only able to reach a Expedia representative via chat. No one would help us and we had to forfeit the reservation and our money. Poor customer service.Reviewed Jul 10 2024

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10.0

This was my first rental from Fox. Great experience. I will return.Reviewed Jun 24 2024

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10.0

I loved the car loved the easy pick up and return of the rental car. The airport made it very self explanatory to get the car back with white letters on the road to direct you back to the rental car return. Made me smile. I had to extend my rental due to not finishing the work I came down for and the company made it very easy to extend.Reviewed Apr 22 2024

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2.0

Terrible experience. Notified me that my reservation had been cancelled 1 hr before arrival.Reviewed Apr 4 2024

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2.0

They would not let me take the car because I did not have the credit card with me; but,had only a debit card. This should have been explained to me in advance!Reviewed Dec 13 2023

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4.0

I did not receive the economical vehicle I had reserved onlineReviewed Dec 5 2023

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2.0

Still waiting on my refundReviewed Nov 22 2023

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10.0

ItReviewed Nov 6 2023

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1.9

you could only take their car to a few states, something that they did not make clear until I tried to pick it up.Reviewed Jun 24 2021

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8.0

Pros:Drop off was easy and the car was very clean and in great shape. Phone customer service was helpful.Cons:We were told that we had no option but to use toll roads in Austin and was up-sold an unlimited toll pass for $83. After driving for a week and almost 600 miles, we never came across a toll road that we HAD to take. I called customer service and told them about the situation and that we never used a toll road, they did refund the $83.Reviewed Jun 1 2021

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2.0

Pros:Worst experience with a car rental company ever. JOSELINE CUBICA was so rude and hateful!! I accidentally had the wrong time on my reservation (didn't change the noon default time to 4pm) and then our flight couldn't land due to airport issues so I was 4+hours after reserved time. She abruptly told me that she couldn't honor the reservation. Thrifty Rental Car next to Fox was so kind and took care of us. They could not believe or understand why I was treated so horribly. First they suggested that I just redo the reservation online.. She said that people do it all the time. She also said that Thrifty always tries to honor late reservations if they can.. so I re-did another reservation online and went back up to the Fox counter. Joseline had stepped away, so another agent told me that due to me just making the reservation that he couldn't honor that price and vehicle but could give me an upgrade for $20 more per day. As I was talking to him, JOSELINE returned and said, No. We can't do a same day confirmation. He said that he knows but he was upgrading at $20 per day more. She said No! We don't have any cars. As I was renting a car with the wonderful people at Thrifty, my husband went over and asked her for her name.. She replied that she didn't have any reason to give it to him. So he asked to speak to the manager. She said, you're being aggressive and I'm calling security. He was in NO WAY aggressive. My husband said, go ahead. I leaned over to take her picture since she wouldn't give her name. She yelled, I'm calling the police. You can't take my picture. She started saying that we were aggressive and swearing at her. Completely false! The security came. Told her that it's not against the law to take a picture of anyone and they couldn't make me delete it. They asked if all was handled and ok. We said yes and they left. 2 other customers also were upset with her service. Everyone there witnessing this, completely sided with us and couldn't believe her attitude and horrible service. I was so upset, shaking from the anxiety of the situation and holding back tears as Thrifty Rental Car took to care of us and compassionately tried to calm my nerves. My husband and I are in our 50's. My 78 yr old mom in a wheelchair was by my side from the start.. We are not aggressive people nor were we yelling or swearing! Now I will spend part of my vacation leaving reviews, trying to contact managers, inform Priceline and try and save the next guy.Cons:EverythingReviewed May 31 2021

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• How much does it cost to rent a car from Fox at Austin Bergstrom Airport?

  On average a rental car from Fox at Austin Bergstrom Airport costs $59 per day.

• What is the most popular rental car from Fox at Austin Bergstrom Airport?

  Standard (Ford Explorer or similar) is the most frequently booked rental car type from Fox at Austin Bergstrom Airport.

• Where can I find Fox car rentals at Austin Bergstrom Airport?

  3819 Presidential Boulevard is the closest Fox rental location to Austin Bergstrom Airport. The telephone number for this location is +1 512 256 8460.

• Does Fox offer shuttle or airport pick-up services from Austin Bergstrom Airport (AUS)?

  Yes