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8.0
Stood in line for 45 minutes to get my car. Needed more people working check-inReviewed Apr 18 2023
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2.0
I was double charged - first online then again in person. Still have not been able to get my refund.Reviewed Mar 13 2023
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10.0
Pick up was frustrating. Went to the Dollar counter to find a sign that said go to Hertz counter. Waited in a long line. Time consuming.Reviewed Mar 10 2023
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4.0
I could not get a hold of anyone on the phone. Got cut off a few times. Very bad customer service on the phone. We did love the car, just bad phone service.Reviewed Mar 4 2023
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10.0
Staff member was efficient and courteous!Reviewed Mar 4 2023
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10.0
I was confused about the deposit and the pricing, but the car was excellent and the staff really friendly and competent. They explained things to me and now I understand. Great experienceReviewed Jan 27 2023
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2.0
When we picked up the vehicle, it had no heat! It was 26degree weather outside, so heat was a must. We called customer service who gave us significantly wrong information for an exchange, including wrong hours, which resulted in us getting locked in the garage with no heat in the freezing cold after hours. Overall it was a very rough experience!Reviewed Dec 30 2022
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6.0
Pickup location was good, but customer service and road-side assistance are terrible. We were stranded for 8hrs while the incompetent tech support was trying to figure out how to tow our car, and which closest city had a replacement.Reviewed Oct 5 2022
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6.0
We had to change cars because the original vehicle had transmission issues but after it was goodReviewed Sep 25 2022
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10.0
Great customer service. Car couldn’t have been better! Easy and fast at two different airports.Reviewed Sep 13 2022
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10.0
Car was good. Staff and service people had lack of communication where the car was not in the slot provided by rental staff. That gave another car and guided me so that was good.Reviewed Aug 14 2022
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8.0
I appreciated that the Hertz reps stepped in to assist when the line was long. Great job working together! Thank youReviewed Jul 5 2022
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