Book Fox car rentals in Austin

Reviews for Fox in Austin

Recent reviews

Traveler rating

Wonderful

26

Very good

29

Good

2

Okay

13

Fair

0

Mediocre

0

Poor

59

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car availablegreat price

car was dirtycar was clean

get the carcustomer service

friendly staffwait time

4.0

I did not receive the economical vehicle I had reserved onlineReviewed Dec 5 2023

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2.0

Still waiting on my refundReviewed Nov 22 2023

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10.0

ItReviewed Nov 6 2023

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1.9

you could only take their car to a few states, something that they did not make clear until I tried to pick it up.Reviewed Jun 24 2021

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8.0

Pros:Drop off was easy and the car was very clean and in great shape. Phone customer service was helpful.Cons:We were told that we had no option but to use toll roads in Austin and was up-sold an unlimited toll pass for $83. After driving for a week and almost 600 miles, we never came across a toll road that we HAD to take. I called customer service and told them about the situation and that we never used a toll road, they did refund the $83.Reviewed Jun 1 2021

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2.0

Pros:Worst experience with a car rental company ever. JOSELINE CUBICA was so rude and hateful!! I accidentally had the wrong time on my reservation (didn't change the noon default time to 4pm) and then our flight couldn't land due to airport issues so I was 4+hours after reserved time. She abruptly told me that she couldn't honor the reservation. Thrifty Rental Car next to Fox was so kind and took care of us. They could not believe or understand why I was treated so horribly. First they suggested that I just redo the reservation online.. She said that people do it all the time. She also said that Thrifty always tries to honor late reservations if they can.. so I re-did another reservation online and went back up to the Fox counter. Joseline had stepped away, so another agent told me that due to me just making the reservation that he couldn't honor that price and vehicle but could give me an upgrade for $20 more per day. As I was talking to him, JOSELINE returned and said, No. We can't do a same day confirmation. He said that he knows but he was upgrading at $20 per day more. She said No! We don't have any cars. As I was renting a car with the wonderful people at Thrifty, my husband went over and asked her for her name.. She replied that she didn't have any reason to give it to him. So he asked to speak to the manager. She said, you're being aggressive and I'm calling security. He was in NO WAY aggressive. My husband said, go ahead. I leaned over to take her picture since she wouldn't give her name. She yelled, I'm calling the police. You can't take my picture. She started saying that we were aggressive and swearing at her. Completely false! The security came. Told her that it's not against the law to take a picture of anyone and they couldn't make me delete it. They asked if all was handled and ok. We said yes and they left. 2 other customers also were upset with her service. Everyone there witnessing this, completely sided with us and couldn't believe her attitude and horrible service. I was so upset, shaking from the anxiety of the situation and holding back tears as Thrifty Rental Car took to care of us and compassionately tried to calm my nerves. My husband and I are in our 50's. My 78 yr old mom in a wheelchair was by my side from the start.. We are not aggressive people nor were we yelling or swearing! Now I will spend part of my vacation leaving reviews, trying to contact managers, inform Priceline and try and save the next guy.Cons:EverythingReviewed May 31 2021

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2.0

Cons:Beat up car. Indifferent staff.Reviewed May 31 2021

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10.0

Pros:Yes Maria was greatCons:N/AReviewed May 28 2021

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2.0

Cons:On arrival (on time) to pick up my reserved rental car they did not have any cars available. Very unapologetic and borderline rude service.Reviewed May 27 2021

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8.0

Pros:Good staff good car good priceReviewed May 19 2021

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8.0

Pros:Car was great. New and cleanCons:Could not purchase with my debit card because I didn’t have an airline ticket. Would like to be able to pay however regardless of coming from the airportReviewed May 18 2021

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2.0

Cons:Fox was terrible. Was closed before the tume advertised in the website. Person at counter gave false info and geberated conflict. Never renting from fox again.Reviewed May 16 2021

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• How much does it cost to rent a car from Fox in Austin?

  On average a rental car from Fox in Austin costs $49 per day.

• What is the most popular rental car from Fox in Austin?

  Standard (Class Commercial Truck or similar) is the most frequently booked rental car type from Fox in Austin.

• How many car rental locations does Fox have in Austin?

  Fox has 1 rental location in Austin. Take a look at our Fox rental location map to find the best rental cars near you.

• Does Fox have a car rental location at the airport: Austin Bergstrom airport (AUS)?

  Yes

• Does Fox offer shuttle or airport pick-up services from Austin Bergstrom airport (AUS)?

  Yes