Reviews for Fox in Austin
- All reviews 100%
Based on 47 reviews
Feb 14 2017
Reserved a Jeep - We got a Kia
Pros: Clean car with no issues
Cons: Reserved a Cherokee got a Kia sport not on the same level in my opinion. Overpriced and online quote was misleading. Ended up costing about 100 more than quoted!
Feb 10 2017
Pros: Easy process and reasonable price.
Jan 30 2017
Cons: The $150 deposit that they charge when you pick up the vehicle.
Jan 28 2017
Very friendly staff
Pros: Shortest line to get a car.
Cons: Smallest car ever with poor visibility in rear. Gas was just over 1/2 filled and interior was very dirty.
Jan 16 2017
Pros: Location is close to the airport
Cons: I ordered a luxury car, but there isn't any luxury car available at the location.
Jan 12 2017
Not the car I ordered
Pros: Car was smaller than ordered. Car was shaking at stops and shakier to start moving. Very bad experience. People were very nice at pickup and delivery.
Jan 3 2017
DO NOT USE THIS COMPANY IF YOU ARE GOING TO USE TO
Cons: This company makes its money from all the add on options at the counter
Dec 23 2016
Pros: They charged two times the original price for being 4 minutes late despite assurances at the time of rental and at the time of return that that would not happen
Dec 20 2016
Pros: The friendliness and repectful demeanour of all staff I had contact with as well as the pricing for the vehicle.
Cons: They didn't have the car I reserved. Instead of upgradi MG me they sold me an upgrade that did not meet my passenger's needs. Although they did givr me another car after I complained about the size, it ended up being a huge suv. After returning the car I was called about an owed balance. The agent calling had no informatuon as to why I owed but still tried to get my permission while unforming me I could call customer service if I had any questions about their blunder. After declining her request to charge me ahe had a manager call who did resolve the issue but has yet to send me an e receipt for the numerous chargea and refunds that she had explained to me during our call. It's been over 7 business days.
Nov 13 2016
Pros: Small agency but best price, friendly staff, no hassle and no line
Nov 7 2016
Pros: Fox Rental office was closed upon my arrival after flight delays. I never bothered to pick up the vehicle and used taxi service during trip instead.
Oct 23 2016
Pros: Service was great. Car was awesome. I even got a free upgrade because they were out of the car I requested. No complaints at all!
Oct 2 2016
Cons: Not enough staff when car was picked up
Sep 30 2016
Cons: the car i reserved wasn't available and they said that they would cover the difference if i found the car elsewhere. I came back with my receipts and there was lots of stipulations - i ended up 200 more than expected.
Sep 28 2016
Pros: The car was great. Easy to drive and good gas mileage.
Cons: We arrived on time for pickup but no one showed up at the front desk until 15-20 minutes after the expected time. The process was not well explained and there were all these additional fees that were not presented up front. The staff at pickup were ok but they were not very pleasant or friendly. That said, the car was reasonably priced and was in good condition.
Sep 27 2016
Pros: The car was spacious and clean. Especially liked that the fuel was full.
Cons: Picking up was a mission. I did not like that there were so many extra charges. I wouldn't mind it if I was warned prior but I thought everything was going to be 60 dollars and it ended up being double the price. The car was not safe in the rain, it was swerving and s“idding throughout the whole trip. I got a truck just to be safe in the weather. They also tried to charge me double because I got there at 1. which i was told was within the grace period so that also made me upset. did not even want to tell me why i was getting charged double. just expected me to be ok with it and walk away. This honestly ruined my first experiwence of renting a car. i would honestly not rent a car again, it was too much of a pain for how much i paid. Definitely not worth over a hundred dollars just for one day. Rather buy another plane ticket.
Sep 15 2016
Get where you need to go for a bit less
Pros: Clean functional vehicle
Cons: Tire pressure indicator came on during trip, no real problem
Sep 12 2016
Pros: Rental rate was very cheap. Rest were okay like any other rental companies.
Cons: I asked for a full size car, not a minivan. I had to take a minivan. The GPS was not updated. The display kept saying that services were needed.
Sep 11 2016
Poor customer service policies
Cons: Our plans changed so my husband ended up traveling alone. Unfortunately I had made the reservation and they refused to let him pick up the PRE-PAID rental. Had no choice but to make another reservation at all different agency and kiss my money good-bye.
Sep 8 2016
Worst service in industry ever!
Pros: The glamour of inexpensive offering
Cons: A whole scam of overcharging Rudeness of staff a smoking car while asked for non-smoking dirty inside the car drop off took forever pickup took even longer
Aug 17 2016
Cons: Pick up and drop off is understaffed and wait time is too long
Aug 12 2016
Pros: I liked the fact it was cheaper than all other competitors.
Cons: I do not like the fact that I do not have my deposit back yet!
Jul 22 2016
Did not have the reserved rental or equivalent ava
Cons: I had reserved a ford Mustang Convertible for an entire week for use during a wedding. When I arrived at the counter, they did not have the reserved car due to "mechanical issues". On top of that, they did not have any other vehicles of the same type. They tried to offer me a 4-door sedan, but there was a very particular reason I had reserved the convertible. I was forced to walk down to a competitor's kiosk to rent the same car. I find this very unprofessional and I do not recommend FOX in any way shape for form to anyone visiting the Austin area.
Jul 16 2016
Pros: The car was nice, a good size and the drive was very smooth. It was a great price!
Jul 16 2016
Reserved car not available--offered other car for
Cons: Fox claimed Kayak over-booked.
Jul 12 2016
They know how to TAKE the reservation, just can't
Cons: They didn't have the car I reserved, and the only option was a smaller one, which wouldn't work for my size party. Very frustrating and embarrassing. Fortunately, I went to Avis.