Book Payless car rentals at Austin Bergstrom Airport

Reviews

Recent reviews

Traveler rating

Wonderful

3

Very good

4

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

19

Find reviews that mention:

friendly staffsaid they would

10.0

I usually use Hertz and Payless was fantastic. Great experience.Reviewed May 22 2023

review from

2.0

No car when I arrived, lucky I had a backup.Reviewed Apr 5 2023

review from

2.0

Arrived at rental counter and it was closed said moved to budget closed budget moved to Avis line was 30 plus deep. Took 45 minutes then offered a 12 passenger van. I reserved a Kia Rio or similar. 12 passenger van is not similar to a Kia Rio. Then offered a full size truck. That was all they had. I was there for my mother’s 82nd birthday. Can not get her in a high off the ground full size truck. Forced to borrow a vehicle to get her around. What happened is us late arrival people at the airport were left with the undisirable vehicles. Not a good rental experienceReviewed Apr 4 2023

review from

8.0

Probably my timing, but it was very crowded signing out the carReviewed Mar 27 2023

review from

2.0

Can't cancel your reservation even within a few hours. Do not recommend!Reviewed Mar 14 2023

review from

2.0

I would absolutely not book with this company again. The check-in process took more than an hour. Cutting into the time I had reserved for our trip. There was only one person working the booth who claimed there was something wrong with the system. Turns out it was the printer? We watched as other lines came and went with no solution. What is the point of booking ahead and paying ahead if we are still charged a fee and made to wait so long? In addition, they said we needed to sign something on paper (apparently we couldn’t sign electronically) the attendant made us WALK to another agency to go pick up the form. Which apparently, was just a receipt. We didn’t even sign anything! The car we booked was not even available and the car pick up process took another 20 minutes! Car was washed from outside but seats were stained, crumbs under seats, not great interior cleanliness. Over all terrible experience.Reviewed Dec 14 2022

review from

6.0

We stood in line to pickup the car longer then the length of the flight! More than 2 agents is a must at peak hours! Otherwise, clean and comfortable car.Reviewed May 15 2022

review from

2.0

Unfortunately I never got my rental. Arrived when I was suppose to pick up in Austin TX. They were having system problems. Waited in line for hours. Missed my appointment. Ended up having to stay the night in TX and reschedule for next day. Called to try and get refund or credit, nothing they can do. Very poor service. I get it isn’t their fault but there were 200+ people in the same boat. Many of us walked away. Forgoing our rentals. The cars never left, yet the company keeps our money. Does that seem right, I don’t think so regardless of a “non-cancellation reservation” or not. Will steer clear from them in future and recommend you do the same. Disappointing.Reviewed Apr 12 2022

review from

10.0

Had to use Payless when my normal car rental place was out of cars. It was fine, did not take very long at the desk or to get the car in the garage. Definitely would not hesitate to use them again if needed.Reviewed Mar 9 2022

review from

2.0

I pre booked and paid for my rental but when I arrived at the airport to pick up the car the Payless counter was closed. Customer were sent to the budget counter which was also closed and directions were given to go to the Avis counter. Therefore ALL Avis, Payless and Budget customers were waiting in the same extremely long line. I stood in the line for 45 minutes and 4 people were helped. If I would have waited in line I believe it would have taken me between 2-3 hours to get the rental car I had already paid for. I ended up having to rent a car on the spot through a different rental company as I was in town for a funeral and could not simply wait in line for hours. I do not know if everyone in line had pre-booked and pre-paid but if so I would recommend having an option for those customers not to have to wait in an excruciatingly long line. It remains to be seen if I am able to get a refund for the Payless rental I paid for because I did not actually ever get a rental car through them. Overall I would not rent through Payless again in the future.Reviewed Feb 23 2022

review from

2.0

Waited in Avis line for 1.5 hours for car. Then returning charged for full gas charge when I filled it.Reviewed Feb 22 2022

review from

8.0

quick check in, friendly staff, car was clean, except for windows, which were filthyReviewed Feb 15 2022

review from

More

• 5.2 /10Avis Car Rentals at AUS
• 4.8 /10Budget Car Rentals at AUS
• 5.8 /10Hertz Car Rentals at AUS
• 5.3 /10Fox Car Rentals at AUS
• 6.7 /10Advantage Car Rentals at AUS
• 5.7 /10Thrifty Car Rentals at AUS
• 8.8 /10Alamo Car Rentals at AUS
• 8.6 /10Enterprise Rent-A-Car Car Rentals at AUS
• 6.2 /10Dollar Car Rentals at AUS

• How much does it cost to rent a car from Payless at Austin Bergstrom Airport?

  On average a rental car from Payless at Austin Bergstrom Airport costs $57 per day.

• What is the most popular rental car from Payless at Austin Bergstrom Airport?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Payless at Austin Bergstrom Airport.

• Where can I find Payless car rentals at Austin Bergstrom Airport?

  3819 Presidential Blvd is the closest Payless rental location to Austin Bergstrom Airport. The telephone number for this location is +1 512 961 5295.

• Does Payless offer shuttle or airport pick-up services from Austin Bergstrom Airport (AUS)?

  Yes