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It was easy to check in, and the room was beautiful. There was no way for us to get food late night.
Friendly and helpful front desk staff. Happy hours prices were good (although I would not eat at the restaurant with that menu with those prices). I also thought the coffee bar was well run. Had mini-fridge in room I don't know if it Denver or if it is the hotel, but after flushing the toilet it takes like 5 minutes to fill. Also would have been nice if there was a shuttle. No microwave. No breakfast buffet.
The rooms were nice and clean The confusing layout of the place was frustrating, and the indoor pool was questionable
Location. Ease of travel to other sectors.
Really a great deal if you don't mind the shabby rooms. Lower your expectations some. We had a great stay knowing that we didnt spend twice as much or more for a fancier room we barely stayed in for long anyways other than to sleep! Wouldve been cool if the room had a fridge or updated TV system to allow Netflix log in. Otherwise the room was fine for a no frills stay!
We liked the hot breakfast buffet, the price, and the proximity to the zoo (reason for our visit). Didn't get to use the pool but the fact that there was one was a plus. Only 2 of 3 elevators were working and it was a very busy weekend.
I was extremely disappinted in the fact that my floor felt like it was hot boxed and I continued to have weed Oder come threw my room constantly. Not a place for a family with young kids
Location close to our venue, Breakfast and Betty and overall experience. Nothing was a problem.
Enjoyed our stay, the place was clean ,the staff was polite, and the room was very nice and quiet. we found a fridge and a microwave out in the hall when we got settled in called down to the ft. desk about it and they told us to go ahead and use it if we wanted no charge. The restaurant had good food reasonably priced clean and not crowded
The free breakfast was very good! The staff was exceptionally nice. The building seemed very old, but but you can tell they have done improvements. The location is in a really sketchy part of town.
The shuttle to downtown was extremely helpful. The elevator was the slowest thing ever.
The staff was excellent as they were very attentive to our needs. We had driven for 20 hours straight and arrived at 6:30am. With check-in at 3pm, we doubted we could get an early check-in. But they did take care of us regardless. The decor is outdated and worn, making the room look less clean.
Valet attentiveness. No amenities for a family. No pool. No coffee in the lobby. $37 a day for valet when nearby parking only $15 a day. Very small room. Had to call for housekeeping to clean the room at 5:00 pm. Very lacking customer service and friendliness.
The remodel done a couple of years ago is gorgeous. The staff was knowledgeable and took the time to share with us the history of the building previously being a bank. SO cool!
Downtown location near the 16st mall
This guest did not leave comments about this hotel.
Great decor and bedding. The location is excellent for Downtown Denver. We were on the first floor, and although the room was excellent, it felt a little like a cave as their was one small window and it looked out at the parking area.
We had a gorgeous, comfortable room on this trendy hotel. The lobby is beautiful. Highly recommend. Parking is an additional $25 for 24 hours.
Location, decor and cleanliness Nope
Great big beautiful rooms with plenty of space in a gorgeous building right by 16th street mall. Windows don't open at all.
Really cool renovated hotel Staff was not friendly. Our room was not clean. Staff had no knowledge of the area. If this hotel had a better staff as far as professionals and it was clean it would have been amazing. But the staff where rude and dirty and no where near professional.
Quickest check in ever!! Very impressed with room.....clean and trendy.
Beautiful hotel with incredible restoration of the original bank building. no
Great atmosphere in the lobby. Comfortable bed. Average small hotel room. I got stuck in the elevator. There was a smoker on my floor and the air circulated through my room.
This facility is clean, has a super location and the friendliest, most professional staff I've encountered in years. From the manager to the front desk staff, they simply could not be more service oriented. The breakfast buffet was the best and biggest we've seen; fresh fruit, oatmeal, eggs and more. Super coffee! A great value for the money. Nothing comes to mind. Our four days at this hotel were better than we expected.
Had a mountain view room and got to watch the sunset over the mountains; amazing. The breakfast was very good- fresh fruit, oatmeal/yogurt bar, french toast, waffles, and all the regular items on continental breakfast. They also have a 24/7 service where you can order anything off of their menu, drinks and Food or dessert. Staff was always friendly! Maybe floors in room could be updated. But it was not bad.
Staff very friendly Room had repair issues such as blinds in poor repair, peeling wall paper, and evidence of leak in ceiling
Good location. Nice decor. Comfortable. Breakfast stinks during the week - tastes like powdered eggs. Wifi is a persistent problem: slow; connection lost often; have to keep logging into it.
Mix it up a little bit for breakfast, not bad for 1 night but same thing gets boring after 3 mornings.
Location, staff and cleanliness were all excellent! Wonderfully spacious room as well. Great bar with local craft beers and good breakfast selection too. Our room had no bathtub. Only a shower, which was nice, but I personally enjoy a bath while vacationing.
Apprearance pleasing and clean, good location My husband I both work up with terrible allergies from ?? in the room. The soundproofing between rooms was poor, we could hear alarm from next room. Noise in the hallways and other rooms plus noise from outside in the parking lot were a problem at 10pm. We often stay in hotels including other Hyatts in Denver. Have not had this experience before.
Great location and friendly staff Free breakfast lacked some essentials. Food was decent but not remarkable.
Wonderful breakfast in the lobby area; set up to be very socially friendly. Great location.
Great staff. Ice interior
Friendly staff, huge and clean room (2 queen beds, sleeper sofa, desk area, spacious bathroom), high-end warm buffet breakfast (eggs, French toast, oatmeal, fruit, juice, cereal, yogurt, etc), convenient location, free parking and Internet, excellent value!! This was one of the best hotel experiences I've had in a long time, especially at this price point.
The bed was extremely comfortable!! The room was clean and had a nice overall layout. The fun artwork all the walls was a nice personalized touch. I also liked that you could self park in the garage instead of having to use the valet or to try and find parking elsewhere. We had a room with a shared door to connect the two rooms. This allowed noises from the room next to ours to come through very clearly. You could hear everything from conversations and music to other things happening in their room.
Awesome location and friendly staff with included parking. The room was good but a bit substandard for the price. I cared more about the location so I didn't really mind.
The decor is interesting. The rooms were clean and the staff was friendly.
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
good location. A little too mid-century modern and swanky for my tastes. Way overpriced for the amenities. Separate parking was ridiculously priced too. Waited in line for 30 minutes to check in and out. Bed seemed short on our two queen room. 4 elevator banks and only ever saw one actually work. Way to slow.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
I left a waterpik/waterflosser in my room. Housekeeping confirmed that they had it whein I contacted the hotel. We played VM phone tag 3x. The only option was for me to pick up the item at the hotel. I got no response to 2 messages offering to pay for shipping of the $100 item to my home.
Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
The hotel is inside Union Station and the entire facility was recently renovated, so everything is brand new and very well done. There are excellent dining options within Union Station and within walking distance. The room wasn't large, but arranged in a way that made it feel cozy, not cramped. The historic preservation and modern updates were very well done.
Very friendly staff. Great rooms. Valet service didnt perform well. Called for car..no answer. Then front desk clerk gave them our room # instead of ticket # and they didnt have car ready.
BEAUTIFUL, QUIET ROOMS. NICE SELECTION OF PLACES TO EAT AND DRINK. COOL IPAD WITH ALARM CLOCK AND FREE INTERNET AND ROOM SERVICE,ETC. THE ACTUAL LOBBY/CHECK IN DESK WAS OUT OF THE WAY AND VERY SMALL. MAKES IT A BIT DIFFICULT TO "MEET IN THE LOBBY" WHEN JOINING FRIENDS. VALET OR EXPENSIVE GARAGE PARKING ARE THE ONLY REAL OPTIONS AS THE METERS ARE ONLY 30 MIN OR 120 MIN AND GO UNTIL MIDNIGHT AND START AT 6AM.
Enjoyed the location. Never had been to Denver. Being at this grand hotel made the trip worth my time there. Lots of activities and walking distance to everything. Really felt like being in a microcosm of New York less the hustle-bustle. Restaurants at the Union Station were superb. Security was at every corner. I wasn't sure that was because of the crime or just to deter it. But as a woman at night alone, I felt extremely safe walking around exploring. Being a smoker, there really wasn't well established designated smoking areas so I got harassed a few times. But they were friendly and pointed me to a direction to smoke. Needless to say, I didn't smoke much. That was good.
Great location with easy walk and free buses around lower downtown. Hotel was lively and seemed a focal point for the area. Large sidewalk fountain outside for little kids (I didn't have mine with me). Staff seemed a little stiff and geared toward yuppies, but this place is a yuppie's dream. They were very helpful, but enjoyed reminding me that they helped me with an early checkin, like they anticipated me fighting over the bill... just odd.
The staff was really nice, and it felt very safe. Plus, the location was super. The room had no refrigerator or microwave, and the walls were kind of thin--which wouldn't have been so big a deal if we hadn't paid a price I thought would have ensured against such things.
The flavored water in the loaby was great! The elevators we're unbelievably slow and small! Also the beds we're very uncomfortable. And the pool area was very small
Hated it wont go back I didn't like anything wont go back
Nice room and place I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours
Location in the center of the city, large room space, clean, friendly staff, good discount
1) very convenient location, because I came to Denver by train. and only 5minutes by taxi.
We asked late night concierge if they had a shuttle to the airport. He said yes and ordered us one. Told him we had 2 bags plus 2 ski bags. Driver shows up at 3 am with a luxury car that the back seats didn't fold down. Our ski bags did not fit; he pushed them through the small opening in his back center console. The man was all over the rode driving us to the airport and when we got there he told us it would be $60. At no point did the concierge or the driver ever convey to us the shuttle was not free. Hence why it's called a hotel shuttle. The ride was not worth $60 and we could of easily ubered or taxied for half the price. I was not happy with that at all.
Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.
The location was great for dinner and the theater. Staff was cordial.
Location is good. The air condition is noisy.
There was massive renovation occurring ON MY FLOOR. WHICH I WAS NOT INFORMED OF AT CHECK IN. HORRENDOUS BANGING ALL DAY STARTING AT 7AM. UNIMAGINABLE THAT A REPUTABLE HOTEL WOULD ALLOW THIS TO OCCUR. WORST STAY EVER!
Excellent advise from the concierge
i loved everything about it, the deal was great and the room marvelous, from the moment i walked in the staff made me feel welcomed... wow breakfast simple but enough, drinks in the afternoon again simple but nice- the room was clean, loved the kitchen and separate sitting area..i have to tell you overall i was completely happy which is hard with someone like me.... i had booked something private and it was more expensive it did not compare at all - the location was also incredible easy to get anywhere - can't really say i don't have any one thing that i can honestly say i didn't like
Great location, hotel was very clean and everything was available in the rooms. I was especially impressed when I overslept and called to ask for an extra hour or two to check out. Denny at the front desk was more than accomodating, which just made my stay. Thank you!
Loved the location. Right near lots of shopping and near the shuttle bus that moves all the way around down town Denver. We didn't take advantage of the hotel weekly activities but it was nice to have the option of being social in the evenings and getting solid breakfast in the morning. Would love to stay here again in the future. The couch in the room was fairly stiff. Restroom door is sliding and doesn't actually lock. Shower also doesn't close, was a standing shower.
Bed was very comfortable. All home amenities are available, and well maintained.
The room was beautiful and luxurious. Very, very clean. Nothing.
We really enjoyed our stay. Lovely hotel I like everything
Big room, clean, friendly staff, fantastic amenities, free dinner and breakfast every day - can't go wrong! Nothing.
Fun urban area, clean, love the room b/c it's like a studio apt. Nothing
I had a great room with a little kitchen. Got a pretty good deal when I booked day of stay. Clean, modern, and spacious.
Very clean with a friendly, attentive staff. Right near excellent attractions in Denver. Convention center down the street. Walking distance to Coors field. 16th st Ped Mall a block away. Really a great place to stay. Nothing
drove the shuttle from the hotel to the airport. He was very nice and courteous. My room was dusty in the most obvious places. There was a bar and a coffee place with a Starbucks manual and coffee. The bar tenders don't know how to mix drinks and the woman at the coffee place didn't know how to make the coffee offered on the menu.
This guest did not leave comments about this hotel.
Hyatt Place is one of my favorite medium priced hotel brands. They are consistently predictable in quality and friendly staff. This one was no different.
Nothing Everything, this hotel not a3 stars it's -3
The location was good for us; we had a sports tournament at the convention center. 2 things: my daughter almost had one of the elevator doors close on her, and the breakfast wasn't good. the elevator door scared us; I had gotten off, and then my kids were following when the door began to quickly close/open vacillating quickly.
Shuttle to airport, nice breakfast, good bed, lovely room. The amenities said there was free parking but when I got there it was not included in the package. It was only free if you stayed there but not for airport parking. I had to pay an extra $40 for parking for 8 nights and I stayed there for 2 nights.
The staff was every good Nothing
This guest did not leave comments about this hotel.
Size of room, availability of wine and food.
The staff was very friendly and helpful. The breakfast area needs more seating.
the staff was very nice and the breakfast good. Won't stay there again! Groups of elementary school children were running wild making it impossible for us to eat in the breakfast room.Food was not replenished very well and the bathroom was exceptionally small and there was mold on the tile.
Location and airport shuttle. Was currently going through renovation.
Brand new, modern design, nice lobby area patio & restaurant. Quiet rooms, pretty comfy. Saw a few comments referencing The Art as a 5 star in the category of Ritz & Four Seasons... not quite that nice, it's a solid 4 star hotel.
Customer service was amazing - every employee we interacted with was super helpful
Unique concept would travel them ALOFT A Lot all over. A really cool option if you are planning to spend a weekend in Denver. I enjoyed the indoor pool especially! Also was given a nice view and the place has a modern art motif goin' on. I would stay here again great amazing value right by sams diner #3 a new favorite and the grass roots hats store!
Friendly staff, all necessary facilities available such as a free shuttle service within 3 miles radius; coin operated laundry; complementary breakfast; microwave and fridge in the room; free local calls etc., prompt service, good room service some comment by the person who serves breakfast there seemed minimally racist..
Great location and breakfast Bought club level room where everything was included, valet, breakfast and internet. Surprised by a facilities use fee that covered these amenities. That is not "free" as advertised.
Really nice and classy. Had everything you would want at your hotel. Every little thing there was a 70% up charge. Hotel price didn't include everything. Something called a facility fee, $20 for 2 beers pool side. Ridiculous!
I love the attention to detail this place gives as well as the accommodations! Only one valet driver stood out because he didn't act in the same courteous manner as his peers.
Staff was great. Had a great time. I would go back
Room clean, front staff professional and polite.
Nice staff and a nice property. Older property but well maintained. Hate the resort fee. It's a junk fee in my opinion that hides the true cost of the room. Charge the full rate and don't nickle and dime guests.
Amazing indoor pool, spa and friendly service at the front desk. Was told they would remodel soon Rooms were on par with a much lesser quality hotel. Small/slow tv service. Beds weren't comfortable and Sheets weren't on correctly and falling off immediately. Pillows were down right awful, easily the worst part of the stay. Golf course was in pretty rough shape for the price. It's March in CO so it's understandable but rates should drop with it for a decent city-esque course.
The location and value for money were excellent, as was the staff and evening lounging.
The staff is friendly, lobby and rooms are well appointed and value for money is great.
We booked at the last minute and it was great. Beds were exceptional. Had dinner at the hotel and it was a pleasure. Leaving
Clean and spacious, this is one of the best Bed and Breakfasts in Denver. Rooms are well decorated and clean, breakfast is first class, and the grounds are well kept. There are good restaurants within walking distance. Mediocre Wi-Fi, limited off street parking, and the front door is confusing and difficult to open.
Location. room stunk, linen was tattered, bathrooms not very clean, did not allow check-in an hour earlier.
It was close to grocery stores and a super target. The girl who checked us in was rude and didnt seem to be having a good day. She had 2 black eyes and seemed to have been fed up with working there or something. Not a nice first impression...
Denver is a big, very spread out city. Downtown core hotels are few in number and are very high priced. A car or taxi is required for nearly all lodging. No public transit linkage to anything.
I thought this place would be priced reasonable, but the cost was more than worth it for one night!!! Bathroom smelled like urine, room was dirty, kitchen was dirty, carpets and wall dirty. Bed was like sleeping on logs and the pillows had feathers sticking through giving me a rash. Not to mention the sketchy people lurking around. I wasn't allowed to check in before my event started. I had to wait until after my event and then I was stuck with a room way on top floor. I could smell cigarettes and marijuana!!! Drunk people stumbling everywhere!! Guest service at night was rude and printer was broken in morning I couldn't get my reciept. So disappointed!! I paid $114 for 1/2 the night to sleep bad, scared to take a shower, because it was filthy and told it was the only room left. I was tired and screwed. I will attempt to get my money back!!
restaurant, close to airport, 7-11, Moonlight Diner etc. not enough parking.. room wasnt made up for three days, but I did not leave it until noon or a bit later..
Was easily accessible to the airport for an early flight
all the area needs more trees
Inexpensive and close to DIA for people who have early morning flights. The hotel is undergoing significant renovation, and consequently few services are available beyond providing an adequate room and a light breakfast.
The only negative that we saw in our short stay was the limited parking. We had to park in another hotel's parking area. The shuttle was parked and running in the unload area too so we had to haul our stuff a long way.