Would you like to save as your currency permanently or for this visit only?
Stay was ok Housekeeping was not good. Toilet flushes were not working.
The location was good for the event we were attending. The river view was nice. Overpriced for an old worn hotel. Shower head wasn't attached to the wall so when you tried to adjust its aim the whole pipe would move. The bathroom vent did not function and in fact the vent cover was falling off of the wall. There were dead fruit flies stuck to the shower walls. I couldn't tell if there was mold on the bathroom ceiling or if it was a bad paint job over the popcorn ceiling.
View from our bedroom was spectacular The breakfast was very expensive and awful. The eggs were terrible, no meat, bacon or sausage. No juice of any kind.
Not clean. Dirty rooms. Need to work on management
nice for price- good value
Staff was great. Pools are nice. The beds and pillows very comfortable. There was a dog in the room above us that woke me early in the morning barking non stop most of the day. I left my neighborhood of obnoxious barking dogs and paid good money to relax and be on vacation only to hear an annoying dog bark. Unacceptable!!!
view of the river Over priced, rust, no complimentary break fast
We liked that the hotel had activities within itself: pool, arcade etc. Liked that it was on the river and had a walking area near it. Staff were friendly. Not much honestly. However, it just an average hotel. Tolls on the way to the falls. Approx. 15 min drive or so.
The view of the lake. Needed updates. The furniture was falling apart. Had to ask for chairs for the balcony. When my husband complained they said Radisson just bought and will be updating in November. I understand that and if that is the case it should not have cost the rate we were charged. The restaurant food was horrible. The staff even seemed disappointed. This was not what the internet showed when researching for a place to stay.
Look, I hear what everyone is saying in their reviews. It's not the most luxurious place but I only paid $47 a night for a room and in comparison to booking a room in NYC, the value, space, and amenities are well worth it. The staff is friendly and it's quiet.
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
Location Parking not included.
Pretty good hotel There were no carts to take luggage up stairs and no staff member offered to help.
This property is in dire need of updating. It was at one time a showplace. Now, not at all. Very dated. Small rooms, bad coffee, worn carpet, no on site store, broken vending machine, malfunctioning heater in room, telephone message light that you couldn't turn off.
At first glance, Adam's Mark has a pretty entrance complete with a fountain and colorfully lit interior. Parking, while not included, is $10 per night. It is located within walking distance to the metro Church street station. The actual hotel rooms are dimly lit and shows sign of age. The bathroom light flickered intermittently. Worst of all was being awoken at 2am by an antiquated PA system due to "unexplained technical difficulties". The night staff was unprepared to handle the situation as guests wandered aimlessly outside. The morning staff adamantly refused to compensate us for the inconvenience and only begrudgingly offered to waive the parking fee for the night. Not worth the cost and headache.
i like the location was awesome. Breafast buffet was a good value. staff was friendly. the bar had really good drinks. hotel just needs some updating. a small facelift.
Great location and friendly staff. Out-dated small room. Paid for two queen beds and our room had two full beds. No refrigerator in the room. Coffee maker was missing the filter/ground coffee holder compartment. Overall, I wouldnt stay there again nor would I recommend anyone.
the staff was warm and friendly and accommodating as much as they could be. no refrigerator and no microwave in room which seems standard at even lesser hotels.
We wanted to stay near the First Niagara Center. Great location. Breakfast buffet was unappetizing and understaffed.
The facilities were great and the sauna was nice. We could hear the folks returning from parties at night but it was just short bursts in the hallway.
The location is great. We went for an event at the Niagara arena. We could easily walk there. We were charged 10.00 to park our car...why that is a charge for guests is beyond me. The key card to the garage didn't work that was extremely annoying. The fan in the bathroom doesn't turn off so you had to listen to it run all night. We got very little sleep because of it. The hotel needs 5o be seriously updated ...it's way over priced
Was convenient to downtown amenities (canal side). Staff was rude, it was snowing heavily and asked for a shuttle ride to canal side and was told shuttle driver is on break you can call a cab. Room was 90+ degrees when we entered, had to open window to cool it down.
It was nice having a restaurant and bar right in the hotel, very convenient. There was a long line for check in, probably because there was a hockey game & 2 weddings that day but we appreciated the free parking & 15% off restaurant coupon they gave out due to the wait. There is no parking lot to park your car while you check in so it was a bit hectic checking in & bringing our bags in, but we were grateful for the complimentary parking which is normally $10/day
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
My Girlfriend and I were so upset with the price and quality of the room ...Celebrating our one year Anniversary. .we opened the drapes on the window only to find a Brick wall for the view.at the price of 180.00 you think they would of included something else in the deal ??.breakfast maybe.and to add insult to injury they put us in a Handicap room ..everything was scaled down ...never again will I stay there again.thanks for the Anniversary memories All of the above
The bed was comfortable Nice bar and to have live band playing The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Quick walk to the falls! Older hotel, could use a face lift, but served the purpose for a quick trip.
Nice facilities and clean room Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
Everything was nice for the price
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus. Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of feel the bed springs. The last day of our visit the hot water didn't work and the cold water was just too cold to take a bath with. Breakfast was not included for our stay (which is ok), but when we went downstairs to get the breakfast the food was less then appetizing for lack of better words. Door knob also had some issues getting it opened with the keycard which having it re-scanned at the front got it to open my door. All in all these issues I personally am able to live with because I was able to work around all of it but for other people it might be a dealbreaker.
Hotel was very nice and clean. Very close to the falls and everything else. Will be going again!!!!! The only bad thing I can say is it was cold lol not the hotels fault though
Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view! First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
smell of paint
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
I would stay again. it was a good experience.
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
The staff was amazing. They go overboard to make you feel special. That you hold events at your location for businesses. That you have been great for businesses events and even funeral lunch/dinners. That the pool was closed on Saturday. We registered for the Millennium because my daughter had a competition and it was just down the street from the competition. We could have easily stayed home it would only have been a 20 minute drive but we wanted to get away even though it was only 20 minutes away to get a break, allow for swimming.... then to check in and there is a not at the desk that the pool was closed until 11:30am. I had my 6 year old daughter with me and guess what she wanted to do around the competition, swim. I didn't like the bigger teens running at the pool and flipping in, no consideration for others in the pool especially little kids. I understand that parents are supposed to be down there but some came with a parent and some did not, but they still did not say anything. I think it might be good for a swing by every once and a while from any staff member of the hotel. It could be anyone with a uniform to just check in and tell people if they see anything wrong. They do not have to take tons of time out, just to a quick check and report to the front desk or sign in a log at the pool. Nothing big. I don't know how to help this but kids running up and down the hallways for hours.
Staff was perfect and polite Room was hot although not a big deal
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.
friendly ,clean room ,clean bathroom,good parking, nice people! Good 85%
Location of the hotel is excellent. Only 3-4 miles from Niagara Falls. The room was spacious and had all the amenities expected. The check in was really smooth and there was 24 hrs free coffee / tea in the lobby The AC was broken which we realized bit late and then the hotel staff refused to change our room. They offered us to check out at 1 am in the night and take our refund for the room. There was a dank smell in the room which comes from stagnant water and that was really uncomfortable. We even opened the windows and then also the smell persisted. I wouldn't recommend this hotel to anyone because for the amount of money spent ($140) you could get a much better hotel closer to the falls. Or better yet get one across the border in Canada
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
Something I dont usually see - Toothpaste! The restaurant in the hotel was great too. Since we were in Buffalo we ordered the Buffalo style wings - some of the best I have had! Lots of Pats fans from out of town - nice atmosphere after a road game. Bathroom was a little cramped and dated - bathtub could use to be replaced.
Location, comfortable bed. Fridge didn't work, vent in bathroom dirty & clogged, I choose higher floors for the view but the windows were so dirty I couldn't even get a picture, save money..park in garage across the street!...
Rooms were clean, elevators were fast, located in a nice area, close to the night life of buffalo. Staff at front counter was very polite and helpful. Found someone's nasty dirty washcloth hanging in the shower, makes you wonder if it had been cleaned or overlooked. Valet staff hung up on me on the phone when I asked for my car to kindly be retrieved, I questioned if they had heard me, or if I lost connection, yet when I went to the atrium, I could see they had retrieved my car. Pool open inconvenient hours on the weekend. We left just after 9:00am on a Sunday morning, and the pool was not open yet.
Clean comfortable room with very friendly staff Slow elevator
We were very impressed during our stay. Right from our check in with Jimmy at the front desk to our departure, we were treated very well and were very comfortable during our stay. The restaurant was excellent as well and it was a nice treat to see the streetcar drive by every few minutes as we were enjoying our breakfast. The pool was also nice. Terrific value. Thank you very much. I would suggest the addition of a color printer in the business area instead of just the black and white. I would also suggest having the pool area change room saunas repaired.
Staff were Amazing. Especially Corrine, Holly and Xiamora. Great service, provide awesome information and very welcoming. Valet parking is work the extra $10. Had an issue with housekeeping. But im sure it was just a one off and normally not an issue. Parking in the winter is tight
Staff very nice room clean cleaning service staff awesome Soda venders
The bed was soooo comfortable. Was in town for a concert and after walking back to the hotel it was so awesome to just be able to crash in that bed, turn the tv on and fall right to sleep. Lotta great bars in the area for food. Wanna watch the bills game go to Bada Bing. Good food, cute waitresses, 1 block away, get there early it gets crazy. Anchor bar is very close also, worth the trip. Pay $20 per night for self parking across the street.
everything except the annoying rattling in the walls we stayed in 2 rooms. Both had constant rattling inside the walls. Originally I thought is was small animal but found out later, on windy days, the wind finds its way in the side walls. The sound must be the wires. It was so bad we all bought earplugs for the 2nd (last) night. I informed the front desk when I checked out. They are well aware of the problem. I guess it's a common complaint but nothing they can do about it.
We arrice very late at 2 AM Had a very short night and we were oblidged to exit the building due to a false emergency fire evacuation during our short night
This hotel is all about location. Walking distance to all of the U.S. side Niagara Falls attractions. Our room was dated. Bed was past it's prime.
ROOMS WERE CLEAN, STAFF WAS AMAZING, FRIENDLY, AND HELPFUL. GREAT VIEW OF THE RIVER AND THE CANADIAN SKYLINE. GREAT PROXIMITY TO EVERYTHING. THERE REALLY WASN'T ANYTHING WE DIDN'T ENJOY
Guest Services, including front desk, housekeeping were very good.
The lobby was good, the staff was friendly. The night we arrived there the fire alarms alarmed went off early hours, it was very disruptive and no staff came to state it was a false alarm you had to go to the lobby. Although they made up for breakfast at the restaurant. The pool was not very clean needed cleaning.
We had a beautiful room, very clean. The pool was warm & clean. Our window overlooked the falls and we got to watch the fire works and light show that was just over the falls. We had a great time.
The lobby was pretty. 1) About an hour after we checked in, the smoke alarms for the hotel went off and we had to leave. After waiting around for over an hour, the alarms still going off, we went back to the room, got some stuff and went to dinner. When we came back, the alarms were still going off. The staff gave very inconsistent information about this situation - everything from staying out of the building to going back to our room within 5 min of one another and an hour after the alarms started. 2) On day two of our stay, the power went off, which shut off the air conditioner on an extremely warm weekend. The air conditioners are extremely old wall units, so they didn't work well to start. 3) Our bathroom was filthy. The sink and toilet were dirty. The shower's ceiling was moldy. The whole hotel room (not just the bathroom) stunk of mildew and was faintly damp. Oh. And they knew we had 4 people checking in and they gave us 3 towels. 3 doesn't even make sense. They gave us 1 hand towel and zero wash cloths. 4) The pillows were lumpy. I've never encountered lumpy pillows like that, so I really didn't know that this level of lumpiness was possible. 5) Both beds were lumpy, but more importantly, were so saggy in the middle that it was impossible for two people to sleep in a bed without spooning all night. This may have been slightly more acceptable if the air conditioner worked adequately. I've stayed in motels that cost about 25/night that were cleaner, offered better beds, and much cleaner bathrooms than this room that cost over 300/night. I've stayed in less expensive rooms in even more touristy areas that were also better. I've stayed overseas in much less expensive rooms that were better. Honestly, this was the biggest ripoff I've ever experienced, and I'm considering disputing the charges with my credit card company. Not only did the hotel offer the least value for the money, the hotel CHARGED their GUESTS for parking and didn't even offer free coffee. Such a bogus excuse for a hotel.
The location was great! Easy access to the falls and other attractions in Niagara. When you walk into the lobby you are hit with a mildew smell. The staff was friendly at check in. We paid our $10 parking fee (?!?!) then headed to our room. The elevators are just scary! When we got to our room (a king suite) the odor changed to feet. There are two doors to the suite, but only one worked. The room itself was was ok. A little rough around the edges, but acceptable. The water pressure in the shower had a lot to be desired. To say I pee harder than the shower is no exaggeration! The free wifi was spotty at best. The TV's were not working when we arrived. After returning from a long day of touring the area, Time Warner had shown up to fix the cable. Only to go down again a few hours later. We wanted to have a late night dinner and had decided to try Tony Roma. It was convenient and by all accounts sounded good. It was just after 10:00 PM and their website, Yelp, Trip Advisor and all the listings online say they were open until 11:00 PM. We were ignored by the first two employees that walked by the host station. However the third person (a waitress I assume) asked us if we were being helped. She then proceeded to tell us they closed at 10:00 and since they are a franchise, there hours are different than what is listed EVERYWHERE else. Not to mention it seemed a bit early for a restaurant to close in a tourist town on a summer weekend. Overall my assessment is, I could've got a nicer suite (by far) at The Borgata in Atlantic City for what I paid here and had all the amenities. At least I can cross this off my bucket list.
Room, location, value, and especially the staff. Right down to the maintenance personnel. Very friendly and effective front desk. No complaints what so ever.
Nice hotel with a good location, everything was good
I only stayed for a night so I can't really tell any experience I had
Location Service was terrible. First, they only had one treadmill in their small under equipped fitness center and that sole treadmill was OUT OF ORDER. Also, room service did not clean our room, although I talked to them and the front desk 3 times to do so without any luck
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
The proximity to The Anchor Bar, and The Chocolate Bar Restaurants The cost of the room for my stay The extensive all you can eat breakfast
Love the whole experience, the large bathtub, the evening reception and the omelet station at breakfast. It's a little pricey but that's about it. I love this place. Been here before, will be back again.
Staff was awesome. Hotel was very clean. Rooms were very comfortable and spacious. Proximity to arena is great. I will definetely be coming back again. Nothing
The location was amazing, even though the weather wasn't great we were a short walk from a bunch of different restaurants and bars. When we first arrived housekeeping entered our room with out knocking and proceeded to have a conversation with us while we were in bed, it bothered me that they hadn't communicated that we had already checked in. They were wondering when we were checking out even though we had just checked in maybe 2 hours before.
breakfast and the view of the St. Patrick's Day parade right from the room nothing. everything was great.
I liked how seemingly clean my room was. I didn't appreciate that during the middle my check-in the front desk woman took a random phone call about "potential cancellation" . The call took awhile and she didn't even apologize for the wait. Plus she said my card would be "on file" IN CASE of incidentals...she didn't inform me that she was swiping my card for $75 !!!!! plus another charge for 15. When I called they said it will take at least 3 days to credit my account. I like transparency when I lodge.
The bed was very comfortable, the rooms spacious and clean, excellent breakfast and evening happy hour. Very nice pool/spa area and the fitness center actually had a decent selection of weights and cardio
We made reservations thru a trusted website and drove : hours to get there. The receptionist said she could not fiend out reservation. We shower her the confirming email and a printout of the rxomfirmation of our room with 2 queen birds and a out couch. .when we got there the reservation was not to be found and they didn't even have a room with the 2 beds available We ended up. Having to pay for a second room and waisted all of our time that we missed our event . It was a waisted trip and also very frustrating
The room was nice, and large, and pretty comfortable. I appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast. When the heating system in our room cycled on, it made a noise that sounded like an alarm going off. Not loud, but loud enough to wake us up repeatedly. On a more inor note, there was no clock in the pool/ spa room, which is problematic, since you can't keep your ohone handy in the pool or hot tub.
Nice room, great staff
This was our second stay at the Mansion. The first was for our wedding night a few years ago. From what I can see, nothing has suffered in these last few years. The staff at the Mansion are wonderful and available to take care of you, whatever you need. Not sure what you need? Ask the staff and they'll help you out. If you like being pampered, this is the place. The place is stunning; take time to wander the Mansion and look at the woodworking and other details. The only reason I didn't give the facilities a top rating is because some of the cabinets or other fixtures in the room could use replacement. Just some basic wear and tear that is easily remedied.
Service was top notch. Free Range Rover shuttle was excellent. Honor bar in the billboards room was fantastic as was the complimentary breakfast spread the next morning. Very close to everything downtown Buffalo has to offer.
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
Clean clean clean Booked for a second night by mistake and not refundable.
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Great location Aging infrastructure
Girlfriend is picky with hotels and is usually not happy but liked this one. Housekeeping sprayed a perfume after cleaning and the smell gave me a headache and bothered my GFs asthma but the staff quickly used an air purifier that worked great.
It was so close to airport.
Microwave and fridge in room, king bed, pull out sofa, pool and fitness center hours Room/hallway smalled bad when we first checked in, we arrived at 5pm and were asked to sit and wait for a room to be ready for us (could have checked in at 3pm), forgot to restock our towels
The room was non-smoking, but we could smell the stench of cigarettes all over.
room was fairly clean, breakfast was pretty good we were traveling in winter, probably a bad idea to stay in Buffalo, but we did. The staff had no knowledge of travel routes, the throughway was closed and there was not a single suggestion from any of the three staff members about how to head west to Ohio. No knowledge of what radio station or tv station to tune into. No, hey try this, try that, only input was use the computer and map out a route on mapquest.
Location Very out dated, not clean, and the bed was a box spring with a thin cushion on top.
I went to Buffalo for an interview and stayed in this hotel for one night. It was a very comfortable stay. I bought a big king size room for a very good deal from Kayak. The best of the room was the view outside my window. I could see the airport which was all lit up at night. Overall, it was a pleasant experience. Great and hospitable staff. Excellent service by Brian who made sure to provide me hot fresh coffee before I board the shuttle to the airport. I checked into my room and the hair dryer was full of somebody's hair. The closet door was defective. So I requested to change my room.
Conveniently close to the Buffalo-Amherst airport. The room was in horrible condition; it's old with worn out furniture, terrible bathroom with threadworn towels, stained or soiled carpets, lumpy small bed pillows, and the bed smelled stale.
The hotel was a great value for the money. The staff was excellent and any request was handled swiftly and efficiently. The only problem was that the tub in the room was rather dingy and kind of stained with dirt. As the hotel is not new, I am sure that it was just a sign of age
Pool and amenities were nice. Room was cleaned daily. A crib was provided for our young child. The bathtub didn't drain water fast enough. The tub would fill while one was showering. I didn't like thinking about what was clogging it and thus what I was standing in. I chose not to give our baby a bath but instead held him up in the shower.
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.
The hotel staff were fantastic There is nothing bad to say about it
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!