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Staff was great. Pools are nice. The beds and pillows very comfortable. There was a dog in the room above us that woke me early in the morning barking non stop most of the day. I left my neighborhood of obnoxious barking dogs and paid good money to relax and be on vacation only to hear an annoying dog bark. Unacceptable!!!
The location was good for the event we were attending. The river view was nice. Overpriced for an old worn hotel. Shower head wasn't attached to the wall so when you tried to adjust its aim the whole pipe would move. The bathroom vent did not function and in fact the vent cover was falling off of the wall. There were dead fruit flies stuck to the shower walls. I couldn't tell if there was mold on the bathroom ceiling or if it was a bad paint job over the popcorn ceiling.
The view of the lake. Needed updates. The furniture was falling apart. Had to ask for chairs for the balcony. When my husband complained they said Radisson just bought and will be updating in November. I understand that and if that is the case it should not have cost the rate we were charged. The restaurant food was horrible. The staff even seemed disappointed. This was not what the internet showed when researching for a place to stay.
view of the river Over priced, rust, no complimentary break fast
Not clean. Dirty rooms. Need to work on management
Look, I hear what everyone is saying in their reviews. It's not the most luxurious place but I only paid $47 a night for a room and in comparison to booking a room in NYC, the value, space, and amenities are well worth it. The staff is friendly and it's quiet.
nice for price- good value
View from our bedroom was spectacular The breakfast was very expensive and awful. The eggs were terrible, no meat, bacon or sausage. No juice of any kind.
Stay was ok Housekeeping was not good. Toilet flushes were not working.
We liked that the hotel had activities within itself: pool, arcade etc. Liked that it was on the river and had a walking area near it. Staff were friendly. Not much honestly. However, it just an average hotel. Tolls on the way to the falls. Approx. 15 min drive or so.
Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room. The bed was a little uncomfortable. Any movement at all translated to an earthquake.
Comfort and location of the hotel,shuttle service to their restaurant for superior dining,Shopping malls close by and the breakfast buffett.
Very conveneint to the airport. Staff was great across the board. And the Italian decor was over-the-top as advertised in a good way. I'd absolutely return to this property. No
very nice and clean
The ambience of the hotel was amazing. The wi-fi didn't work and the shuttle was pre-booked but came 15 minutes late.
It was very, my wife and I could have slept all day undisturded. I cannot think of anything.
Room had a musty smell
Beautiful and relaxing facility. Comfortable seating in rooms. Jaccuzzi is great but also stayed in a room without which was just a nice and more affordable. Large accomodating area for breakfast - regular plates/silver/napkins - not plastic.
clean, friendly, unique
The room was great. Around alot of things
Comfortable, clean, reasonably priced. Would definitely stay again.
Front desk very pleasant, close to airport without a lot of noise, nice wooded area on one side with deer, close to restaurants and shopping. Would be nice if breakfast was included.
No coffee no microwave no fridge
We liked the location that it was quiet for night time sleeping...close to shopping and resturant.....would come to this location every time we get the chance to go across the boarder. Thank the staff for there help with extra pillows etc. the hotel was excellent we have no complaints at all.
The Hotel was clean and spacious and with an excellent restaurant nearby. The lack of a hairdryer was a disappointment as i was travellling from the UK and did not pack one because all hotels on my 3 week vacation has these apart from this one. Although coffee was available in reception there was no complimentary coffee within the room was also a bit of a disappointment especisally with an early morning departure to the airport.
The room was nice and clean. Hotel staff placed an $408 hold on my debit card when the total cost for my stay came up to only $179. I had to call my bank and the hotel ( the girl was very rude and she ate the whole time while talking to me) to have the charge removed.
I was very pleased with our room, it was updated, clean and comfortable. For the price it was quite a deal. My only complaint is that a member of house keeping staff came into our room without knocking at 8am! We had not put the do not disturb sign on the door as we had been planning to leave before the check out time, but apparently we should have! At the very least a knock would have been polite! All in all though no harm was done and the staff member got a free show.
Easy access to Niagara Falls
The inn was clean and I would return . My room was too close to the highway and I could hear the trucks and cars. I requested a room away from the highway. There was no hair dryer.
The desk area was very small compared to other rooms. Also there is never any pamphlets/menus in the room about near by food/activities. If we didn't have our smart phones we would not have been able to order food late at night not knowing what was around and what time they closed.
Staff were friendly and helpfull, room was clean and good value for our money. location was close to shopping, food and activities.
THe Hotel was new, rooms nice and staff was excellent
good economical choice
Comfortable stay with amended on site. Good staff. Had no issues.
Clean, modern, inviting atmosphere. Friendly staff. Rooms were a nice size with refrigerator and microwave. The pool and hot tub area were well maintained and adequate size. The price of breakfast foods did not seem very economical for a family, but we did not go into the restaurant--that was just based on looking at the room service menu.
I liked the comfort of the bed, size of the room, TV selection, business center, early breakfast time option, and free shuttle service to/from airport. I didn't enjoy the breakfast but Im just picky. However, they did have a decent selection/options. The hot tub looked like it needed a good cleaning.
I went here for A Great time with My Boys. 6& 2 on the Website it said there was an Arcade. There isnt.. Okay so No big deal then, just a Little Dissapointed. When I checked in the Lady "Manager" was Rude, No eye Contact, her tone was very Snotty. Their "Gift Shop" Was like 4 shelves , it was Awful. My room was Very Small. Didn't look like the Pictures. And my Stay most of all was not worth the 250$ for one night I paid. Breakfast in the Morning was Ridiculous it's this tiny "Cafe" We sat at an empty table that I had to clean bcuz their was leftover food on it. Sat for 20 mins and Noone came to take our order. So I went to the register and Placed it. 3 bagels, & A country Bfast later was 35$, and took almost 40 mins to make it to us Cold. And not worth it at all. I will never stay there again, and I would absolutely not Recommend it to ANYONE.
We always stay here when we go to Buffalo to see my daughter who goes to UB. Location and comfort is fabulous. The cookies are delicious! The room we had was on the first floor and it was noisy. Not only did the noise from the next room filter in to ours, but the toilet was so loud when flushed that it woke everyone up in the middle of the night. Also, the TV quality was terrible. Very staticky.
Very nice room and nice shower. No carpeting in the rooms was a bit different, but no big deal. The bed was awesome, very comfortable. The staff was great. Bathroom a bit cramped.
Hard wood floors in rooms, friendly staff, good location, plush towels No bathtub, breakfast not included
Good location, friendly staff, comfy bed. Bathroom leaking; expensive
We had a great stay! The staff were so friendly, the room so clean- loved the shower and the bed was amazing! Didn't want to get out of the comfy bed!! We will be staying here again when we come to buffalo!
we had a nice time, staff was friendly and it is close to all amenities no
we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
Close to the shopping malls and restaurant. The bed is little bit saggy which hurt my back and there is no hair dryer. There is no instruction to work the keyboard that connect to tv and there should be more channels.
Hotel staff were very friendly. Check in and out was quick and efficient. I am not sure if it was my imagination or not, but the bed seemed to make me itch!
Central location to all the major malls. The Business king room was large, clean and comfortable. The lobby is somewhat cramped up. There were people drinking beer in the car park on hotel premises.
proximity to different malls no towels in room, maid did not clean room over 2 day stay
good location to many good fishing rivers
The room was basic but comfortable. Having a refrigerator and microwave was a helpful plus.
clean, comfortable, good hot shower. clogged shower drain, and although we booked a non smoking room the hotel was over booked and when we checked in the room reaked of smoke i complained but no alternative room was available. But both problems are easily correctable and will stay at this motel again.
Pet friendly was very nice. The staff was very kind and the location was very accessible to everything. It's location was at the hub of several hotels and restaurants. no ammeneties
Door to room was hard to get open.
Convenience, location and price. Bed very comfortable. Shower pressure good. Need warmer blankets on bed.
remodeling of the room and decor were sleek and nice. clean. service was hospitable. It was decent. little to no amenities. Literally it was just a place to shower and lay your head to rest. no temperature control in the room.
close to needed area ants in bathroom, two inch gap in door to sill
You only get a room guarantee, not a bed or number of beds guaranteed. Better to call direct for guarantee. Breakfast was better than the customary waffles and cereal. Having no choice at arrival to get two regular double beds. One slept on a roll-away meant for a child, no wider than 20".
Only opened six weeks at time of stay, very clean, helpful friendly staff. Our room was huge, more suited to the business traveler. Good facilities, pool, laundry, and breakfast. Close to large mall.
Good place to stay for the money. No frills, just a good solid place. Clean. Location is very accessible to freeway and necessaries.
it was quaint That someone decided to smoke in the no smoking section.
Good value for your money, clean and easy access to I290 Noise, room above us - woke us up with banging around the first night - the second night someone was banging on our door and woke us up. Third issue was the window had been opened when they cleaned the room and was not closed completely and locked - I was concerned about our security.
The rooms are clean and the beds are comfortable. I wish they would include shampoo/conditioner
The price. It was quiet. Free WIFI. Suited my purposes.
Great value for money. Not luxurious but caters sufficiently to all basic needs.
It was close to the expressway and the folks I was visiting. It was also quiet. Bed was not comfortable
The value for the money The breakfast was minimal, but it was a budget hotel. The tinted mirror in the room over the bed was unsettling. It looked like one way glass from a police station.
Very convenient and close to family. The staff was very friendly and helpful. Thanks for a good stay! Might be time to update the mattresses.
Cheap Rooms extremely small, very outdated overall
The breakfast was good and had few options. The rooms were clean and the staff was great. The rooms were small
It was obvious that the hotel was newer. The furniture was tasteful, beds comfortable, and all rooms were very clean. The hotel is part of a "Shopping Center", if you will, that contains many restaurants that are all within 100 yards of the front door (The restaurants I remember: Jimmy Johns, Dunkin Donuts, Blue Bull Tavern, and many others). The staff were helpful and kept the parking lot and sidewalks relatively clear of snow. When I arrived, they had set up a complimentary taco dinner with free beer and wine, which is awesome. The internet is horrific. Anything other than basic "Internetting" (Checking email) runs a bit faster than dial up. It will work, but it is just slow. I thought the pet fee was a bit ridiculous. They wanted to charge me $75 for one night, but the concierge only decided to charge me $50 for one night. The website does say pet friendly, but $75 isn't THAT friendly.
I enjoyed the fact that I didn't need to leave the hotel for anything. All I needed was provided.
Very clean, very quiet, excellent breakfast selection. Friendly staff. I left a note in the bathroom letting them know that the toilet seat was very loose. It was never fixed nor did anyone respond to the note.
Clean, easy parking, nice breakfast , very friendly and attentive staff!
Room was very small, bathroom door would not close entirely. Also, the hot tub water was ice cold and we were unable to enjoy the amenities.
The staff was nice and accommodated us for the second night by finding us a new room. I have never stayed in such a small hotel room. I expected much better for $127 per night plus taxes & fees. We were placed in a room the first night that was right by an outside door. We hardly got any sleep with people going in and out all night long, talking very loudly. We could also hear the people in the adjoining room through the vent in our bathroom; it sounded as if they were in our room. We requested a new room for the second night and were moved. The second room was much quieter.
The lobby was warm and inviting but once past that everything went downhill. I booked this room through Hotel.com in advance, I usually stay at the Best Western several miles away in Lackawanna NY but it was booked due to a wedding so I wasn't concerned with the switch. The person who checked me in appeared to be training a new employee at the front desk and was very curt and cold. He was not rude but not the friendly help full employee attitude I've come to expect from the Best Western brand. OK I give him the benefit of doubt and write it off as him having a bad day and ask where the room is. He tells me it's all the way in the back of the building drive around the building and take a left and another left and go in the back door. I asked if there was a cart there because I just had surgery and couldn't carry luggage. NO offer to help and he told me there might be a cart somewhere down there and if there wasn't I could come up front and get one ( again no offer to help or see that there was one there for me ) So I get to the back entrance and of course there is no cart so I lug my suitcase in so I can get a hot bath and unwind after a long drive. To my horror the room is so small it reminded me of one of those trucker dives that rent rooms by the hour, and the straw that broke my back was there was no bath tub only a small shower. I turned around and headed back to the front desk. to remedy the situation. I explained everything to the fellow who checked me in and he told me he had no other rooms with a tub at my price because I paid through a 3rd party. I had my computer with me and pulled up the confirmation and showed him under the amenities it said bath. He told me he would not upgrade and for me to call where I booked the room from and he would authorize a refund. I did and they send me about 2 miles away to a Marriot Residence inn and it was a wonderful stay.
Friendly & helpful staff, AWESOME breakfast that was well-stocked and kept clean. Great grounds. Clean motel. Laundry facilities. Highly recommend!! Wished there was an indoor pool in addition to the outdoor one.
Everything was clean and very comfortable! Breakfast was great, but it was too chilly to try out the pool. Breakfast was very crowded but otherwise I have no complaints.
Price was reasonable, room was clean and inviting. The complimentary breakfast was good and the location was convenient and close to family we were visiting. We would stay here again. Pillows were a little flat - if we stay again I might bring my own as well as a thicker/more comfortable blanket for the bed. The heat in the room worked great but it was FREEZING as soon as you walk into the hallway (we stayed on the ground floor)
Strange design, small rooms, no desk, drafty cracks in doors, loud heaters. Not a hospitable environment.
This is my worst experience with best western so far. There was water running through a hole in the ceiling in the hallway. I asked for a room with king size bed and was told there was none available. The queen size bed room we got had an unmade bed. I had to ask for another room. Turns out, there was one with a king size bed. The bed was clean. Every other piece of furniture in the room was worn out and plain dirty. Same about the shower. No window in the room. Do not stay at this hotel. Although it says best western, it can be more accurately described as a motel. The room for one night cost me $200! And I got this... Dirty, run down
easy of getting on Thruway. Had a pool Did not have exhaust fan in bathroom the shower head was not for people over 6 ft tall....water was all over the floor...became a safety hazard