Hawthorne Hotels

Couldn't have been better. Will consider staying at 'comfort next time and if we go to Hawthorne we'd definitely stay at Comfort.

There is nothing that was even remotely not to our liking. We felt as though we were royalty. Thanks

It's next door to a Stop and Shop

The housekeeping has gone downhill. The rug wasn't vacuumed and the desk and nigh stands were dirty

Convenient location. Rich decor. Extremely quite in room. Nice lobby/bar area.

Could use more clear signage on the street for it's specific location.

The beds where comfortable, good water pressure and got water. Plenty of parking.

Not happy that we had chipping ceiling paint over the bed. Don't be fooled when your told you have a room with a view of the pool. It was noisy, could bot open the windows for fresh light because of pool was right there, and random people walked up to the glass sliding doors to sit in chairs directly in form of our room.

Nice rooms, although a little on the small side. Great location while visiting Tarrytown, Sleepy Hollow, Elmsford, etc. Cooper Mill restaurant is comfortable with good food and provides the room service. Did not make use of the spa, but it looked nice. Excellent service at the front desk. Very accommodating of any request.

Evenings when there are company parties and weddings in the ballroom, parking can be a problem. The ballroom can handle very large groups. There is plenty of parking available but it can be a long hike to carry your luggage. We experienced this twice during our four night stay. Coffee service in the lobby is Wednesday, Saturday and Sunday only, and then coffee is not served until well after 7:00 am. Do not plan on coffee service from the lobby.

Room was awesome facilities were good

Guy at the pool was creepy and muttered remarks under his breath about us.

I like to visit NYC every once in an while but don't like to cost of hotels in the city, not to mention the trouble with parking my vehicle. I find this hotel reasonably close to the city for a reasonable cost and with plenty of parking space. The facility was clean and the staff was ok.

I felt a little aggravated that at breakfast, the regular coffee machine was broken and there was no regular coffee at all, only decaf. When I inquired about it, the personnel attitude was like "there's no regular coffee, deal with it." I feel that coffee is a fundamental part of the american breakfast and the management could have make alternative provisions to have regular coffee available. Now, to be fair, I was not completely coffee-less. There was regular coffee with a coffee maker at the room, but them the second day of my stay they did not supply with a disposable plastic component need to brew the coffee and I had to walk to the front desk to get it.

Very comfortable, and clean. Don't have to go far to eat or see a movie everything is right there.

Every time I stay at Extended Stay I always have to call front desk for cups. There's NEVER any dishes in our room as advertised. No plates not pots no cups etc.

Anywhere that charges less than $150-$200/night in NY should be considered for carefully. The other reviews were on point with the stale cigarette smell, dingy rooms, and bare minimum amenities. There are those nappy/pilly blankets on the bed that you know are never washed. Bed was uncomfortable for my back. No dishware for an extended stay facility???!!! Drunk guys lining.the area behind the hotel between the parking lot...did not feel safe.

ALL OF THE ABOVE

The restroom was uncleaned and the room was very small

Staff was friendly. For the area this is the best priced hotel. It was clean and quiet which great. Quiet in the sense that even though there was a lot of people staying there I never heard anything throughout the night. The free breakfast and shuttle were also great. I travel to the area quite a bit and I think this is the hotel I will stay at every time.

Cost was 85% of better equipped hotels but they were all booked. So glad to find a bed near Tarrytown NY. Was adequate and safe.

Poor soundproofing. Heard adjoining room guest snoring. Little space in small bedroom. Breakfast substandard. Waterry oatmeal. Room temperature orange juice. Coffee OK.

location.

there was a one inch gap between the floor and the door which meant anyone could look underneath it and anything can crawl underneath it as well. I found two spiders in the room along with a bed bug. There was also some big furry critter on the wall that we had to kill. The microwave worked but made this crazy noise like it was going to explode. And there were tears/rips in the curtains. Pretty creepy!

Comfort Beds & Room layout was nice.

Double Closet with 1 door made getting clothes in & out difficult

Nice room, had everything I needed, a fridge, shower, bed, and wifi. I have no real complaints. The room was clean and had fresh towels/linnens when I arrived. I was never disturbed during my stay.

Wifi was a bit slow.

Staff very nice

Rooms were very clean

Only one elevator

The staff at the main desk and in the restaurant were friendly and attentive.

The room was very comfortable and quiet.

The staff at the check-in desk was efficient but not overly friendly, with the exception of the first check-in.

This Ina very pretty location high above the Hudson River, it looks like a castle, from the outside, but the interior has a variety of decor. We had a deluxe King and it was large and very comfortable. We had our anniversary dinner at Equus, the in house restaurant, excellent food and service.

Unfortunately for us they were having issues with their fire alarm, it went off 3 times while we were there, not happy being woke up at 7:30 by sirens and flashing lights, evacuated for 20 minutes and nothing was said by mgmt, we showered and checked out soon after, this ruined our relaxing anniversary weekend.

Bed was very comfortable.

When we drove up no one was there to meet us. We weren't informed the restaurant was closed for a private event. Service was not good. Requested late checkout and they never got back to me.

The pool is great, the employees are very helpful and kind, and the place is beautiful. Nice pool, too.

I only wish there was someplace to eat on the grounds aside from the pricey Cellar restaurant, since we kept having to take cabs to the main part of town to find restaurants.

Everything at Tarrytown House was just so easy - easy check-in, perfectly comfortable room, and the front desk was so helpful (setting us up with cabs, for example). Plus, the grounds were so green and lovely. Highly recommend - a great value for the cost of the room.

I've stayed in a lot of Residence Inns during the past 30 years of business and leisure travel and this one was a great pleasurable stay. It started with check-in when Midinah at the desk greeted with such cheerfulness that I thought it was 9:30 AM instead of 9:30 PM. After a tough day of travel, it was nice to get a warm welcome after walking into the lobby. And it was as if she was expecting me when I walked in through the entrance. I was amazed that she could tell that I was going to be a new guest, since I didn't bring any luggage with me during check in. The Health Club was impeccably clean and spacious, which is appreciated. In most other chains, an exercise room is just a closet with with a mirror and some free weights. I like that there is room to move around and to be out other guests' way. Having the five exercise machines was a great sign to guests that this Residence Inn takes the guests need to exercise seriously. The breakfast buffet was well managed and well stocked with cooked staples like eggs, fried pepper and onions and canadian bacon. The adjoining restaurant, Aberdeen, was a hidden gem. It's a Chinese restaurant that serves dim sum all day long. On Yelp.com someone said "I've always heard that if you see Asians eat at an Asian restaurant that the place has got to be good". And it was true when I ate there.

The parking is $10 per night and it is a tight squeeze to get around the garage and to park.

Nothing

Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.

The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice.

I'd prefer free parking, but who wouldn't?

The room's bathroom facilities. All staff interactions were great.

Parking was $30 for the night.

The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful.

The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.

I would highly recommend this hotel. We had a wonderful, relaxing weekend. The spa and pool were top quality, although it was hard to get an appointment when we checked in. this was a last minute, get-a-way trip for us, so we did not make spa reservations before hand and there were practically no services available. The hotel staff was extremely attentive. First class service all the way, from the pool attendants to the maids, to the doorman. We felt like a million dollars.

They charge $8.95 for a day pass for wifi. Not classy. Not going there again.

Great hotel.

The area is beautiful, the hotel is massive and very clean.

I didn't stay long enough. Checked in at 1am, checked out 10am the next morning.

The user interface for getting connected to the WiFi was the worst i have experienced compared to the many other hotels at which I've stayed. I walked my device down to the front desk twice to get help where the gentlemen who attempted to help were unsuccessful. I don't know if the server was experiencing because eventually (an hour later) the connection was made, but i needed the connection quickly. I needed to resort to using the computers in the lobby.

Our room was spacious and very clean, hotel staff was friendly and helpful, bed and pillows were comfortable. Coffee was good, I usually dislike hotel coffee but Hyatt had some good coffee.

Breakfast buffet could have been a little more exciting. Limited choices and pretty bland.

Nothing

Cumout leaked from midnight , never had this kind issue in any other place

Absolutely nothing

The room AC was not working. We had our children with us and it smelled like marijuana in the hallway and in our room. We found bugs on the bed. We had taken a 10 he road trip and wee exhausted our children were sleeping and we took them into the room. If we had arrived before midnight we would not have stayed there. We would have left. I will never again spend money at La Quinta. We stayed at a Holiday Inn Express the night before and it was amazing.

Nothjng

It was absolutely disgusting. Toilet and tub both clogged twice. They actually refunded the whole room Because of our complaints. Do not stay there. It is t worth it. You will feel dirty.

The hotel is very convenient to where I work. I did like the buffet breakfast. I found the bed and pillows very comfortable.

1. The lighting in the bathroom was very poor. 2. I didn't like that I couldn't turn on a light in the room from the entry way. Only the hall light. Had to go into a dark room to find a lamp by the bed.

There wasn't much to like

At first when I walked in the room smelt like old dirty gym socks After an overcooked steak and some rather small portions on the dinner menu, the staff in the dining room including the manager were on their phones instead of paying attention to the floor. I went upstairs to sleep where I had a bad reaction to either the towel in the shower or the detergent on the sheets and was rushed to the hospital with an allergic reaction covering most of my neck, chest and shoulders, loss of breath as well. I'm greatful for my wife calling 911 To say the least I wont be back

We stayed for only one evening but we were quite pleased. The hotel is lovely and located on the harbor with gorgeous views. It is also conveniently close to the train station which we took to and from Manhattan. The shops of Greenwich are also within walking distance and this provides a nice option. The shops are upscale and unique. I would recommend this hotel for a romantic weekend getaway. Champagne is provided upon arrival and there was a continental breakfast provided. The staff was kind and not intrusive. Awesome place! You won't be disappointed.

No pool and nothing for kids to do.

Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith

Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful.

Cost for water and self parking. Rooms not as pictured online.

the staff were very helpful and gave more than was asked for, they went above and beyond. The location was perfect for me, easy on/off 95 and I had to travel north in the morning (against traffic) and south in the evening (also against traffic)

a little instruction on where to find things would be great, such as the buttons needed to work the lights and shades

Bathroom

Everything was good.

Noisy neighbors on the room next to ours and the weird shower head design.

The room was large and the staff were great.

A true pay-by-the-hour motel. There was a sign out front that said "Special daytime rates." Disgusting. No central air conditioning, and the room was HOT. The carpet was covered in stains, and the bedspread had cigarette burns in it. The TV remote didn't work. The microwave was so tiny that food containers or travel mugs wouldn't fit. Right next to a busy street and walls were thin so it was loud all night. Would NOT stay here again. Plan ahead and avoid this place.