Guest Reviews
Overall Rating
6.6
Good
Based on 34 reviews
Overall
6.4
Cleanliness
6.8
Comfort
6.6
Pickup/Dropoff
6.2
Value for money
6.6
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Hertz car rental prices in Alexandria
| Economy | $22/day |
| Compact | $22/day |
| Intermediate | $116/day |
| Standard | $25/day |
| Full-size | $25/day |
| SUV | $122/day |
Pros
"Very efficient an friendly staff"
"We had a great experience!"
"Car was clean and comfortable."
Cons
"Very very poor customer service."
"reserved car was not available"
"Bad information at pick up location."
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car available
nice car
airport location
drop off was easy
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2.4
Drop - Off Issues
Pros: The car was sound and safe.
Cons: When when I called a Alexandria, VA Hertz I told the gentlemen I was running late (about 11:40) I expressed my concerns for being charged an extra day and fees. He said I would not as long as it’s dropped offs. He mentioned he would be in the office Sunday. In addition, I called the Hertz toll free customer service while at the drop-off location to further explain. They only recommended dropping off the keys and recording the mileage on the rental agreement. My main concern is being charged additional days and fees.
review from
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6.0
Cons: My car was not full and had very poor tires with one tire always going flat. Spent 3 hours turning in it for a mother vehicle that had tire that held air
review from
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8.8
Pros: Hertz agent was very professional and friendly. The agent remembered me from a previous rental.
review from
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10.0
Everything was quick and convenient
Pros: Alex checked me in quickly and the car was perfect for my needs. He offered the pre-paid gas at a very competitive price, which I took him up on and was a great call. Drop off was also just as smooth and fast. They couldn't have made it an easier experience.
review from
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10.0
Great and Friendly Service
Pros: Friendly service
Cons: Nothing
review from
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7.6
Pros: Drop off process went fast.
review from
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2.0
Worst experience ever
Pros: Renting company refused to give me the car and I had to pay much more in order to get a similar car on a last minute basis.
review from
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2.0
No car was provided
Pros: Nothing
Cons: Hertz cancel the booking without prior notice and dis not provide any replacement had to go home by taxi and it was very disapointing
review from
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2.0
LP
Pros: Car performance
Cons: Waited 20 minutes for car to be ready. Car dirty inside and out!! Worst Hertz service in 25 years
review from
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2.0
Hertz or kayak canceled my reservation before I got here
Pros: Nothing
Cons: Hertz or kayak canceled my reservation , so when I arrived to pick up the car hertz said kayak canceled my reservation. When I called kayak they said Hertz canceled my reservation. So I was left without a car and finally I reserved a car thru a local company.
review from
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2.0
never got the car
Cons: pick up time was selected at 6pm, but they closed at 6pm (no indication on kayak this was the case). Arrived a few minutes before 6pm, but they were closed. had to rent another car from somewhere else last minute on a holiday weekend.. hertz wouldn't get us another car from a different location without charging extravagantly, so they said they would refund me, but still hasn't yet.
review from
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2.0
Pros: It was very frustrating to get to Beirut airport after 24 hrs of traveling to find my reservation cancelled
Cons: How would you feel after travelling for so long to come to Hertz counter to find out that reservation was cancelled and lied to your face by saying "we have informed you that your reservation was cancelled" Although I have an email from Hertz less than 24 hrs earlier confirming my reservation. Needless to say, I had to get a taxi and to rent another vehicle for the duration of my stay. Very very very sour taste in mouth. With all the international travel I do, never had such a very bad expoerience
review from
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8.8
Pros: Hertz agent was very professional and friendly. The agent remembered me from a previous rental.
review from
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10.0
Everything was quick and convenient
Pros: Alex checked me in quickly and the car was perfect for my needs. He offered the pre-paid gas at a very competitive price, which I took him up on and was a great call. Drop off was also just as smooth and fast. They couldn't have made it an easier experience.
review from
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10.0
Great and Friendly Service
Pros: Friendly service
Cons: Nothing
review from
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2.4
Drop - Off Issues
Pros: The car was sound and safe.
Cons: When when I called a Alexandria, VA Hertz I told the gentlemen I was running late (about 11:40) I expressed my concerns for being charged an extra day and fees. He said I would not as long as it’s dropped offs. He mentioned he would be in the office Sunday. In addition, I called the Hertz toll free customer service while at the drop-off location to further explain. They only recommended dropping off the keys and recording the mileage on the rental agreement. My main concern is being charged additional days and fees.
review from
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6.0
Cons: My car was not full and had very poor tires with one tire always going flat. Spent 3 hours turning in it for a mother vehicle that had tire that held air
review from
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2.0
Worst experience ever
Pros: Renting company refused to give me the car and I had to pay much more in order to get a similar car on a last minute basis.
review from
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2.0
No car was provided
Pros: Nothing
Cons: Hertz cancel the booking without prior notice and dis not provide any replacement had to go home by taxi and it was very disapointing
review from
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2.0
LP
Pros: Car performance
Cons: Waited 20 minutes for car to be ready. Car dirty inside and out!! Worst Hertz service in 25 years
review from
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2.0
Hertz or kayak canceled my reservation before I got here
Pros: Nothing
Cons: Hertz or kayak canceled my reservation , so when I arrived to pick up the car hertz said kayak canceled my reservation. When I called kayak they said Hertz canceled my reservation. So I was left without a car and finally I reserved a car thru a local company.
review from
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2.0
never got the car
Cons: pick up time was selected at 6pm, but they closed at 6pm (no indication on kayak this was the case). Arrived a few minutes before 6pm, but they were closed. had to rent another car from somewhere else last minute on a holiday weekend.. hertz wouldn't get us another car from a different location without charging extravagantly, so they said they would refund me, but still hasn't yet.
review from
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2.0
Pros: It was very frustrating to get to Beirut airport after 24 hrs of traveling to find my reservation cancelled
Cons: How would you feel after travelling for so long to come to Hertz counter to find out that reservation was cancelled and lied to your face by saying "we have informed you that your reservation was cancelled" Although I have an email from Hertz less than 24 hrs earlier confirming my reservation. Needless to say, I had to get a taxi and to rent another vehicle for the duration of my stay. Very very very sour taste in mouth. With all the international travel I do, never had such a very bad expoerience
review from
Where can I find Hertz car rentals in Alexandria?
501 S Pickett Street, Hertz car rentals
