Reviews for Hertz in Alexandria
- All reviews 100%
May 9 2017
Cons: I always chose Hertz for rent a car and all times everything was okay, but after last time I'm so disappointed. Car which I got was broken. When I picked up the car everything was okay, and then when I started my trip during the night I heard terrible noises, I looked under the car and I saw broken piece of plastic. So together with my friend we found another Hertz location to change the car, and we waste our time. I usually doing a long trip so better is get a good car, not broken. Im really sad about this situation.
Apr 7 2017
Cons: 1. Had to wait 2 hours because the car wasn't ready. 2. I was charged for having spouse as a second driver (found out on return of vehicle)
Mar 29 2017
Cons: Very very poor customer service After I delivered the car, I request recept and they told me they are going to email me and I gave them my email right away, and after two days I called and told them I still didn't get my recipt and gave them my email again, still they didn't email me again after another three days I went to the office where I rented the car and request my recept, then they asked me my last name and hertz number and I gave them, then they told me the computer is not pulling my account so they couldn't give me recept.
Dec 10 2016
Pros: Attention and fast service.
Cons: I liked everything!!