Reviews for Hertz in Indianapolis
- All reviews 100%
Jul 17 2017
Pros: Process was great. Value was awesome.
Cons: Car was not full when we picked up but Hertz took off last day as compensation.
Jul 15 2017
Cons: The car wasn't filled up with gas.
Jul 12 2017
Feel I got screwed
Pros: Car was new, that was nice
Cons: Had extra charges, I wasn't expecting when I got there. I had shopped for best price and paid in advance. When I got there, I owed $46 more dollars. The guy basically said that's just the way it is. He asked me if I was dropping at different location. I said, No. I am dropping right here at airport, like the reservation says. He still charged me a $14.99 Inner City Fee. I was able to get that back after making 2 phone calls and wasting 30 minutes of my time. I told him, what good does it do me to shop best price, is you are going to surprise me with extra fees. I probably rent a car 10-12 times a year. I just go with best price. I have NEVER had this happen before. If this is Hertz way of sucking in a customer, i will no longer rent from Hertz. By the way, i was left on hold with customer service for 12 minutes. Hertz treats their paying customers terrible.
Jun 26 2017
Car was fine but experience with the counter rep wasn't worth it.
Pros: Car was fine and as advertised but experience with the counter rep soiled the entire experience.
Cons: Herz changed the rate that I had prepaid online once I got to the ticket counter. Nothing I could do but accept. Agent acted like I was an idiot for arguing that they should honor the rate. Will avoid Herz in the future.