Reviews for Hertz in Lafayette
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Jul 7 2017
Hertz completely failed me
Cons: I made a reservation for July 1st, noon. I called at 11:45 because I was afraid I'd be a little late, asked them to hold the car. They said "we have a half hour grace period. But we do t have any cars right now." The last time I checked, a reservation meant that they WOULD have a car on the date and time that the reservation was for. They said they would call me when they got cars. An hour later, I called back - no cars. I finally ended up renting from Budget rental car and paying through my nose for it. I'm a comedian and I was on tour and had to be in Lake Charles, LA for a show that night. Hertz NEVER called with a car, or ever called to apologize. I'll never use Hertz again if I can help it, this is the textbook definition of "piss-poor" service.
Jun 22 2017
Pick up customer service was lackluster
Pros: Car was clean
Cons: Long hot walk to the car at the end of the lot. Customer service agent at pick up was more of a robot than a human being.
Jun 6 2017
Cons: Although it was painful they wanted card I used to purchase a rental and wanted a credit card, not a debit card for security
May 24 2017
worst never choose hertz
Cons: I booked car about three weeks before. i checked with them few days before the date of travel also but on the day of travel when i went to take my car it was not there. They simply said sorry and did not pay for my loss. They charged me the insurance fee. neither did they texted or emailed me about it before hand. I recommend not to choose Hertz ever for your travel.....