8.0
Excellent except that airport office didn’t open until 8 am and we arrived at 7. Also, they had misplaced our reservation so it meant that the agent had to work it out. He did that nicely but it took a while, causing us and those in the long line to wait a very long time. So, excellent agent and car but poor agency service.Reviewed Jun 23 2026
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2.0
I cancelled the car because my wife got laid off on a job she was working out of town and came home with our second vehicle I called 5 days in advance but they still charged me almost half of the original cost after giving me the run around for over 2 hours I didn't have a good experience and don't like being ripped off for something that was beyond my controlReviewed Jun 23 2026
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2.0
The customer service at the Marriott in downtown Portland was poor. It was a long wait to pick up our rental, and nobody was there or answered the phone when dropping off our rental. It was difficult to pick up/drop off downtown, as it was in a parking garage in a different building from where you check in for the rental. The car wasn’t especially clean and was not full of gas.Reviewed Jun 23 2026
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2.0
Pick was badReviewed Jun 23 2026
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10.0
Amazing! No line at the friendly staff. Great car. Great price.Reviewed Jun 23 2026
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4.0
I had got what I thought was a fair deal for the price. I purposely requested a Ford Edge or equivalent. My brother had to pick the car up because we had flight delays. He was told that a ‘similar’ car would be a Toyota Corolla, etc. No go. We have four adults and luggage. The only vehicle he could get that was ‘similar’ was a Jeep Wrangler. Not a direct comparison. It did fit our luggage, but that vehicle is designed for off-road and a little highway: Seats are uncomfortable (my wife has bruises on her thigh trying to get out of back seat ), poor visibility (huge sensor on center of windsheild), poor gas mileage (18mpg at best). So, no, not really satisfied with Hertz.Reviewed Jun 22 2026
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2.0
I reserved a full sized car and was given a giant raised truck. They said this was the only option. So for my 500 mile trip I had to drive something that gave 12 miles to the gallon. What's the point of a reservation if it's not reserved...Reviewed Jun 22 2026
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10.0
Nice upgrade to a mercedes much appreciated !Reviewed Jun 22 2026
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4.0
The car I booked was not the car I picked up. The car had a rolling noise in the back. Called customer service when I dropped the car after hours and they could not help. No phone contact at the airportReviewed Jun 21 2026
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2.0
Canceled my reservation the day before our week long trip. No warning. No cars available?? Apparently 20 other cancellations. Customer service - your reservation was cancelled so you are free to rent from anyone now! Wow - thanks a lot.Reviewed Jun 21 2026
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2.0
My car smelled of cigarettes and then they charged me a smoking fee. I don’t smoke!Reviewed Jun 20 2026
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2.0
Very unfriendly lady at the counter. A smile or politeness goes long ways to make one feel welcome after long flightReviewed Jun 19 2026
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