Reviews for Hertz in New Haven
- All reviews 100%
Apr 1 2017
Pros: Friendly staff. Professional and helpful. Easy in, easy out.
Cons: I had reserved an economy car (Chevy Spark, or similar). I was given a Kia Soul. It was nice to have the extra room, though i didn't need it. The problem is the Kia Soul doesn't get as good gas mileage as the Spark. I think these things should be taken into consideration when renting out cars. I didn't realize it, until i was in the car, and saw the gas gauge dropping faster than i imagined it would. The reading told me it was getting around 27 mpg, whereas the Spark gets around 35-38 mpg (highway). This make a difference.
Mar 19 2017
Cons: I bought insurance and the rental car through Kayak, and after I made the purchase I received two emails, telling me that the insurance was not through the car rental company (Hertz) but through a third party (Allianz). When I got to Hertz, I was told that the insurance did not cover liability (only collision) so I had to pay an extra $17/d for full coverage. Essentially, the Allianz insurance that I paid for was a) not what was advertised and b) useless in Hertz's view. Coupled with the snowstorm (no one's fault of course) it pretty much ruined my trip.
Mar 15 2017
Great Customer Service
Pros: Our rental car was not ready when we got there. So they gave us an upgrade for the same price as our original rental.
Cons: Over the phone Customer Service could be better.
Mar 8 2017
Slow, but mostly functional
Pros: They had a car available on an hour's notice.
Cons: Maintenance in the parking lot brought this site to its knees, slowing down the in-and-out of vehicles to a crawl. Rep that handled my reservation had no hustle and was disconnected during conversation. I'm not asking for much, but if you aren't speedy OR personable, why do you have a customer service job? Rep was looking right at damage on the car, but didn't annotate it until I pointed it out.