Find reviews that mention:
8.0
Pros:The rental agent, Drew, was helpful and courteous, but I did feel pressured to purchase extra insurance, which I had already purchased as part of my initial reservation.Reviewed Jun 11 2021
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2.0
Pros:I was not able to cancel my reservation online, or over the phone , very confusing no help anyplaceCons:let people cancel online or over the phoneReviewed May 29 2021
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4.0
Pros:The employees were wonderful at all of the locations I went to.Cons:My car was breaking down on my drive from palm springs to Phoenix and I was on hold for roadside for over 2 hours without an answer. This is beyond unacceptable and I will never rent a car from Hertz again. I am grateful for the exchange at the phoenix airport and the nice employees, but you need to get your call center local, not in the Philippines and help people who are broken down. Its completely dangerous to have somebody who needs help be left on hold for any time over 5 minutes, let alone 2 hours with still no answer.Reviewed May 24 2021
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10.0
Cons:So easy to rent in Palm Springs. Just walk out of the airport and down to the rental car area. The sales associate was very friendly and helpful. Easy return as well.Reviewed May 22 2021
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8.0
Cons:We were supposed to get a class special or bigger. We were told we would have a tiny sedan.... we were traveling with tall husband and infant (and allll the infant things). But don’t worry - for more money they had a bigger car! I realize rental cars are at a premium... but come on... the check in process was INCREDIBLY slowReviewed May 20 2021
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10.0
Pros:Drop off super easyCons:cost...a bit to expensiveReviewed May 9 2021
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4.0
Pros:Drop-off at PSP is always a breeze - great job! Cars were very clean and well-maintained.Cons:Very poor customer service at counter. My online deal was that "Hertz picks the car." When I asked for a larger car - SUV or minivan - agent said he could only give me a compact car for the price. When I negotiated with him, he said he could give me a very small SUV for $11 more/day. I accepted. But his manager had to put a special code into the computer and the manager was on dinner break. Agent asked me to return later that night. He didn't say why - the reason is that when I returned the next day for the larger car, I had to pay taxes and rental fees twice !!!!! He never mentioned that. He just asked me several times when we first spoke whether I could come back later the same day - he never said why. When I returned for the larger vehicle the next day, THEN I was told about all the added taxes and fees. He should have been more up-front with me from the beginning. Very unhappy about that. His name was Edgar at PSP office.Reviewed May 1 2021
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4.0
Cons:the AC did not work in the carReviewed Mar 25 2021
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10.0
Pros:The car was ready for us upon arrival, was very clean, and the staff very friendly.Cons:The price for a three day rental was a bit highReviewed Feb 25 2021
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10.0
Pros:conventience of picking up at the airport and the priceReviewed Feb 24 2021
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10.0
Cons:He price while still good was not what we understood it would be. I was told the fees were included in the quoted priceReviewed Feb 19 2021
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8.0
Pros:Easy to pick up and drop off.Cons:Car smelled like it had been smoked inReviewed Feb 16 2021
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