Reviews for Hertz in Palm Springs
- All reviews 100%
Jun 3 2017
Great customer service
Pros: The Hertz customer service guy made sure we got exactly what we needed. Rental was quick and easy. Personable friendly staff. Will rent again!
May 22 2017
Great hybrid car, but could have used some instructions
Pros: Service was prompt and friendly both at rental counter and upon return. The car was comfortable and clean, and ran well.
Cons: I hadn't requested a hybrid, and had never driven one before. Two separate times, the car froze and would not move, and I had no idea how to get it going again. Repeatly turning the car off and on seemed to do the trick. I'm sure the care was in good shape, and I'd inadvertently triggered something. The car also had Sirius, which I hadn't used befor. It was not readily apparent how to switch between Sirius and the rado and how to change channels. I glanced at the Getting Started booklet, but didn't have an hour to wade through the manual. Both of these things could have been better. It would have been very useful to have had someone walk me to the car and offer a few minutes instruction, rather than just handing me the keys.
May 8 2017
Pros: Great car and friendly service
Cons: A little bit of a wait to get the car at the airport
May 1 2017
don't do it
Cons: tons of hidden fees. almost $300 in hidden fees.