2.0
The budget counter gave our car (minivan or equivalent) away to a family of 3, when we needed it to hold 7 people. We had to wait over an hour & a half for a car & when one was ready we got. Ford Expedition. It didn’t have enough room to hold our luggage, the oil change light was on, and the front bumper was loose. Do not recommend.Reviewed Nov 13 2025
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2.0
My experience was AWFUL. The line at the counter was extremely long and moved VERY SLOW. Then, after that 40 minute wait, I went outside to get the car and there were 30 people waiting for cars and they told me it would be at least 30 minutes. After 30 minutes, they said the type of car I reserved was not available (SUV) but I could take a Chevy impala that had a bunch of dents with X’s marking them on it. I took it b/c I didn’t have the time or patience to wait. TERRIBLE EXPERIENCE.Reviewed Nov 11 2025
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2.0
Car was not equipped with an adapter to charge it at alternative locations. No one even told me how to put the car in drive and drive it.Reviewed Oct 12 2025
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4.0
Had to wait a long time for a short line. Systems were not working. I had to sign but had no indication what I was signing for. I got no confirming paperwork since the location was declared paperless by the clerk that helped me. Car was nice and worked well On return the agents would not talk to me and would not answer my questions. Conclusion: nice car; shitty, shitty customer service. Shitty! Shitty!Reviewed Mar 3 2025
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2.0
When we arrived the line for pickup was 80 people plus and so we called Budget and cancelled rather than wait 3 hours. It was the worst line I’ve seen in 45 years of renting cars. IReviewed Feb 16 2025
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2.0
Pick up was chaotic, with no support. Trying to get a ahold of someone to extend my rental agreement was a nightmare, and then they would not extend, leaving my coworker stranded at the airport, and had to uber back to the office, an hour away ( on our dime, and our time). You would think a company would like to keep a paying customer in a car for a little while longer, instead of losing several customers due to the awful experience. I had to call 5 times. Left a message with no return call. Another call, was on hold for 20 minutes and then hung up on. Then a Supervisor (not sure what you are paying her to be a supervisor for) could not add notes to my reservation because in her words, she works in reservations and that's a customer service thing....soooooo, no customer service provided in reservations. Got it, and experience it! More to say, but wasted enough time with your company.Reviewed Dec 17 2024
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6.0
Staff friendly, don't understand my bill. Price higher than anticipated.Reviewed Oct 11 2024
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2.0
They didn't have the vehicle I reserved and I paid with a credit card, but they still charged me a $150 deposit.Reviewed Sep 6 2024
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2.0
Poor follow through on 2nd month and 3rd month of rental. Kept having to fix Budget errors in not renewing my lease until spending an hour waiting and then speaking on the phone to clear up Budget mistakes. Also overcharged by $100 on overall fee.Reviewed Apr 3 2024
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6.0
There was a very long line at the counter and I had to wait for 35 minutes for the vehicle to be ready. This was frustrating to all involved. The employees were very kind and patient and were working as fast as they could.Reviewed Mar 12 2024
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4.0
When I arrived just after 11pm to get my car, no one was manning the Avis/Budget desk at the Palm Springs airport. This despite their open hours being until midnight. I had to rideshare to my destination and return to the airport the next day to get my rental car. It took 90 minutes of waiting in line and at the desk for them to get me a car. They said they had run out of cars the night before. There was no communication about this nor was there any signage at the desk. A rep from another rental company told a couple of other parties and me that they had all gone home.Reviewed Feb 29 2024
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2.0
took 3 hours of waiting in a line to pick up a carReviewed Feb 27 2024
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