8.0
Everything was good except they changed me around $40 besides my confirmed booking price.Reviewed Oct 2 2023
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10.0
A reduced rate was advertised because the pickup location was supposedly a shuttle ride from the airport. But the car was at the airport after all - bonus!Reviewed Oct 3 2022
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6.0
Good car! Just cost way too muchReviewed Jun 21 2022
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6.0
The car wasn’t very clean at all Chip crumbs on the seat, ketchup packets in the door, and someone spilt something on the dashReviewed Nov 9 2021
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8.8
Pros:Staff was friendly and helpful however the website severely hampered his ability to provide timely service.Cons:Fix the website........more user friendlyReviewed Nov 10 2019
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10.0
Cons:Nothing- everything was seamlessReviewed Aug 31 2019
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10.0
Pros:Super friendly. Easy to get to car. Easy drop off.Reviewed Aug 12 2019
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7.2
Pros:Pick up was complicated and took a long time. There was a new employee checking me out, but she didn't seem to have very friendly support from the rest of her team. I felt bad for her. Also, there was an attempted charge for a driver's licence check which shocked me. I think this is ABSOLUTELYCons:(cont from first question) RIDICULOUS. I cannot believe Hertz charges for checking the driver's licence. I will not be renting from Hertz again because of this.Reviewed Jul 31 2019
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10.0
Pros:Everything's was very fast and easy and the car was great. We noticed during the pre-trip inspection that one tire had a nail in it, as is common around here with all the construction, so they gave me a new car, no issues at all with only a slight delay to change the paperwork. It was great.Cons:Not much. I was really happy with it all.Reviewed Jun 18 2019
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10.0
Pros:Really appreciated the pick up and drop off from/to the harbor. Gary was very friendly and helpful in pointing out how to navigate the city and where all the good spots are.Reviewed May 23 2019
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2.0
Cons:I was given the option through Kayak to book this car for a time that the rental place literally WAS NOT OPEN. When I went to pick up the car the place was closed so I had to call Hertz customer service, demand a refund (which will take up to two weeks to be refunded to my card) and go to EnterpriseReviewed May 7 2019
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10.0
Pros:Staff was extremely friendly and made for a pleasant and personal experience of renting a car. The car was clean and exactly what I was looking for the day. Quick pick up and speedy drop-off, I even made my bus in time.Cons:Nothing, it was the best experience I have had renting a car in my short list of car rental experiences.Reviewed Apr 16 2019
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